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Inspection readiness, South Africa

OHSC readiness quiz for South African practices

This HPCSA and OHSC readiness check is 11 questions drawn from the Norms and Standards Regulations as the OHSC inspects them, and the HPCSA's ethical rules and booklets. Answer each one and you get a score for each area, the three things to fix first, and the HPCSA and OHSC guide and template for each. wai is clinic software built to help you achieve an OHSC grading of Excellent.

Updated , and every standard links to ohsc.org.za.

The 11 questions

  1. User rightsDoes every complaint go into a register, and is every complainant told the outcome in writing?

    Drawn from Regulation 4(2)(a)(iv), a complaints, compliments and suggestions system, HPCSA and OHSC

  2. User rightsDo users see your services, hours, fees and how to complain before care starts?

    Drawn from Regulation 4(2)(b), information on fees before care where practical, HPCSA and OHSC

  3. User health records and consentWould three records of patients seen this month each show the date, time, assessment, plan and a signature on every entry?

    Drawn from Regulation 6(4), biographical data and the examination and interventions recorded, HPCSA and OHSC

  4. User health records and consentDo you have a signed informed consent procedure, and is the consent discussion written in the record?

    Drawn from Regulation 6(5), a formal process for informed consent, HPCSA and OHSC

  5. User health records and consentAre records kept at least six years from dormancy, with registers of archived and disposed records?

    Drawn from HPCSA Booklet 9, records contemporaneous, attributable and kept six years from dormancy, HPCSA and OHSC

  6. Clinical governance and support servicesIs the emergency trolley stocked, in date and checked, with oxygen ready?

    Drawn from Regulation 7, clinical management systems and clinical risk, HPCSA and OHSC

  7. Clinical governance and support servicesAre results in the record, reviewed by the doctor and told to the patient?

    Drawn from Regulation 7, clinical management systems and clinical risk, HPCSA and OHSC

  8. Governance and human resourcesIs every practitioner's HPCSA registration checked each year, and every procedure signed and reviewed within 5 years?

    Drawn from Regulation 19(2)(c), professional registration monitored annually, HPCSA and OHSC

  9. Adverse events and waiting timesIs every adverse event logged in a register and reported to the structure that monitors it?

    Drawn from Regulation 21(2)(a), a register for all adverse events, HPCSA and OHSC

  10. HPCSA ethical rules and bookletsIf you use AI, are patients told before it is used, and does a clinician sign every output?

    Drawn from Booklet 20, ethical use of artificial intelligence, HPCSA and OHSC

  11. HPCSA ethical rules and bookletsIs access to patient records controlled and logged, with an Information Officer registered?

    Drawn from Rule 13, professional confidentiality, HPCSA and OHSC

Email me the full report

Answer every question above and we will email your score for each area, the three things to fix first and the guide for each.

The score for each area, the three things to fix first and the guide and template for each, in your inbox.

Your details are used to send the report, under our Privacy Policy.

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What the questions are drawn from

Each area below is HPCSA and OHSC's own, with the page where HPCSA and OHSC publishes it. The HPCSA and OHSC hub explains the whole framework, and its guides carry the templates.

  1. 2 questionsUser rightsohsc.org.za
  2. 3 questionsUser health records and consentohsc.org.za
  3. 2 questionsClinical governance and support servicesohsc.org.za
  4. 1 questionGovernance and human resourcesohsc.org.za
  5. 1 questionAdverse events and waiting timesohsc.org.za
  6. 2 questionsHPCSA ethical rules and bookletsohsc.org.za
  7. HPCSA and OHSC hubHPCSA and OHSC software, the framework and every guide

Questions

Where do the HPCSA and OHSC questions come from?

Each question is drawn from the Norms and Standards Regulations as the OHSC inspects them, and the HPCSA's ethical rules and booklets, and names the standard it comes from with a link to the regulator's own page. The facts were checked against ohsc.org.za on 15 October 2026.

Does the score predict my HPCSA and OHSC certificate of compliance?

No. The score shows where your evidence is strong and where it is thin, area by area, so you know what to work on first. HPCSA and OHSC decides the certificate of compliance after its own assessment.

Does HPCSA and OHSC endorse this quiz or wai?

Health Professions Council of South Africa and Office of Health Standards Compliance registers and rates providers. It does not approve, certify or endorse software, wai included, and software cannot earn a certificate of compliance on a provider's behalf. wai keeps the records your team uses to show HPCSA and OHSC how care is delivered, and HPCSA and OHSC decides the certificate of compliance.

What happens to my answers?

Your answers are scored in your browser and stay there. They are sent to us only if you ask for the full report by email, and then only to write and send it.

See your HPCSA and OHSC evidence kept as the work is done.

We show wai on your own diary, notes and inbox in a 15 minute video call. wai is built to help you achieve an OHSC grading of Excellent, and HPCSA and OHSC decides the certificate of compliance.

Request a demoEmail us

Other regulators

Every readiness quiz
  1. EnglandCQC readiness quiz
  2. Dubai, United Arab EmiratesDHA readiness quiz
  3. SingaporeHCSA readiness quiz
  4. Abu Dhabi, United Arab EmiratesDOH readiness quiz
  5. Hong KongORPHF readiness quiz
  6. International, with the Gulf and Asia firstJCI readiness quiz
  7. United StatesJoint Commission readiness quiz
  8. United StatesAAAHC readiness quiz
  9. AustraliaNSQHS and RACGP readiness quiz
  10. ScotlandHIS readiness quiz
  11. WalesHIW readiness quiz
  12. Northern IrelandRQIA readiness quiz
  13. QatarMOPH readiness quiz
  14. KuwaitKuwait MOH readiness quiz
  15. Kingdom of BahrainNHRA readiness quiz
  16. Sultanate of OmanOman MOH readiness quiz
  17. FranceHAS readiness quiz
  18. IrelandHIQA readiness quiz
  19. Ontario, British Columbia and Quebec, CanadaCanada readiness quiz
  20. Aotearoa New ZealandNgā Paerewa readiness quiz
  21. Zurich and Geneva, SwitzerlandSwiss cantonal licensing readiness quiz
  22. IndiaNABH readiness quiz
  23. MalaysiaMOH and MSQH readiness quiz
  24. GermanyQM-RL readiness quiz
  25. Madrid and Cataluña, SpainSpanish autorización sanitaria readiness quiz
  26. the NetherlandsIGJ readiness quiz
  27. EgyptGAHAR readiness quiz
  28. JapanMHLW readiness quiz
  29. South KoreaKOIHA readiness quiz
  30. Brazil, worked through São Paulo and Rio de JaneiroANVISA, CFM and ONA readiness quiz

Sources

  1. 1Office of Health Standards Compliance, 2018Norms and Standards Regulations applicable to different categories of health establishments, GNR 67, Government Gazette 41419, 2 February 2018Read source
  2. 2Office of Health Standards Compliance, 2025Regulatory General Practice Inspection Tool v1.1, Clinical Care and SupportRead source
  3. 3Office of Health Standards Compliance, 2025Regulatory General Practice Inspection Tool v1.1, Administration and Practice ManagementRead source
  4. 4Health Professions Council of South Africa, 2026Ethics, ethical rules of conduct and ethical guidelines for good practiceRead source
  5. 5Health Professions Council of South Africa, 2021Booklet 4, Seeking patients' informed consent, the ethical considerations, revised December 2021Read source
  6. 6Health Professions Council of South Africa, 2022Booklet 9, Guidelines on the keeping of patient health records, revised September 2022 (published as a review draft)Read source
  7. 7Health Professions Council of South Africa, 2025Booklet 20, Ethical guidelines on the use of artificial intelligence, September 2025Read source
  8. 8South African Government, 2013Protection of Personal Information Act 4 of 2013, Government Gazette 37067, 26 November 2013Read source