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AI receptionist and clinic admin

Drafts every reply for your team, books the diary, prepares the payment and files it in the record.

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Everything the front-of-house needs

One inbox, every channel

Email, web forms, WhatsApp and calls in one thread per patient. The AI concierge drafts each reply in that same thread for your team to approve and send, so nothing needs hunting down.

Booking & reminders

Real-time booking links that read each doctor's busy times from Google Calendar or Outlook, so patients only see open slots. Availability is cross-referenced across your doctors, the patient and any partner providers.

Payments & coding

Deposits at booking, invoices and memberships. Codes extracted from consult notes, claims prepared for insurers, and every charge reconciled cleanly in your accounts.

Follow-up & conversion

An agent that reads each enquiry, drafts the answer, suggests the right visit and flags stalled threads for your team, looping in a doctor when it matters.

waiOne inbox3 waiting
PhoneMissed call, 07:42text-back sent, enquiry capturedApprove
WhatsApp“Can I move Thursday?”new slot held, reply draftedApprove
EmailNew patient enquiryanswered in the clinic voiceApprove
Approve all

One conversation, wherever it starts

A patient emails today, WhatsApps tomorrow and calls on Friday. It stays one thread with full history, and the AI concierge drafts each reply inside that same thread for your team to approve and send. Every exchange with that patient lives on one record, so nobody ever goes looking for anything.

  • Email, web, WhatsApp and calls in one thread
  • Replies drafted in-thread, in your voice, sent by your team
  • Missed calls get a drafted text, ready to send
09:0011:0013:0015:0017:00MonTueWedThuFri

The whole diary, orchestrated

Real-time booking links that read each doctor's busy times from Google Calendar or Outlook, so patients only see open slots. Availability is checked across your doctors, cross-referenced with the patient and any partner providers, and every confirmed visit is reminded, deposited and backfilled from the waitlist if plans change.

  • Doctor, patient and partner availability matched
  • Busy times read from Google Calendar and Outlook
  • Reminders, deposits and waitlist backfill
New enquiryDo you treat adult ADHD?Been on a waitlist for months.and what does it cost?Reading the personIntentBookingSentimentCautious, cost-awareJourneyComparing clinicsRecommendedReassure on cost, offer assessmentLoops in a clinician the moment it turns clinical

An agent that understands the person

The agent reads each enquiry for intent, tone and how far along the person is. It drafts the answer, suggests the right visit and prepares the follow-up on orders and open threads for your team to send, looping in a doctor the moment anything turns clinical.

  • Intent and tone read on every thread
  • Stalled enquiries and no-shows recovered
  • Doctors looped in with the full story

The assistant behind the desk

Henry is the AI assistant behind your front desk. He drafts every reply in your clinic’s voice on every channel, holds the slot, prepares the deposit link and the payment reminder, and passes anything clinical to your team with the full story attached. A person at your clinic reviews each message and sends it.

HHenrydrafted, approved, sent
“Do you have anything tomorrow afternoon?”21:04
Dr. Hamer has 14:30 or 16:00 openseen✓
“14:30 works!”21:05
Holding 14:30, deposit link sent✓
Deposit paid, calendar synced21:06✓
Booked for tomorrow, 14:30

A day with wai

Calls, bookings, payments, recalls and reviews are handled around the clock, through the night and over the weekend, long after everyone has gone home.

07:42Missed call caught, text-back sent09:15Booking confirmed, deposit taken11:30Invoice issued and coded14:00Six recalls sent for review18:30Review requests to happy patients23:10After-hours enquiry answered

“I used to dread the phones on a Monday. Now I sit down, the replies are already written, the calendar is already full, and I drink my coffee while I approve them. wai gave me my mornings back.”

Priya N. Clinic manager

Your team stops chasing.
Your patients stop waiting.
The system just works.

Further reading

Give your front desk its calm back

Fifteen minutes on video, on your own phones, diary and payments.