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The clinic operating system,
with an AI scribe built in

Patients, clinicians and operations on a single record.

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wai is the clinic operating system for private clinics, with an AI medical scribe, an AI front desk, booking, payments and patient records on one platform. The consult, the front desk and the patient profile read the same record, so nothing has to be copied from one system to another.

For clinicians
For patients
For admin

The doctor gets an ambient scribe, cited evidence, letters and coding. Reception gets an assistant that answers before the phone stops ringing. The patient gets one record and a direct line to the people treating them.

Practising on your own? wai for individual clinicians.

One system, three surfaces

The consult, the front desk and the patient profile read the same record.

ClinicianScribenotes liveEvidencecited answersLetters + codesdrafted, compliantAdminCommsevery channelBookingsheld + depositedBilling + orderscoded, trackedPatientProfileall recordsAsk anythingplain languageDirect lineto the teamBetter carefor everyoneone shared record underneath, with a full audit trail

“I finish clinic and there is no paperwork waiting for me. I did not realise how much of my evenings the notes were taking until they were gone.”

Dr. Maya R. General practitioner

The patient, the clinician and the desk read one record.
Nothing to reconcile.

What runs on the one record

The consultation

A pre-consult briefing brings the patient’s history together. An ambient scribe drafts the note in the room or on video, clinical questions are answered with cited evidence, and letters and suggested coding are prepared for the clinician to review and sign. For clinicians

The front desk

Email, web forms, WhatsApp and calls in one thread per patient, with every reply drafted for your team to approve and send, and missed calls given a drafted text. For admin

Booking and payments

Booking links read each doctor’s busy times from Google Calendar or Outlook, with reminders, deposits at booking, invoices and memberships, and card payments into the clinic’s own Stripe account.

The patient Profile

Records, results, wearables and letters in one place, with readings a patient chooses to share from Apple Health, and a direct line to the care team. For patients

Security

AES-256 at rest and TLS 1.3 in transit, role-based access enforced in the database, and each clinic’s records hosted in its own country, under that country’s rules. Security and trust

Questions about the platform

What is a clinic operating system?

One system that runs the consultation, the front desk and the patient's own record together, so notes, messages, bookings and payments sit on one patient record rather than in separate tools.

Who approves what wai drafts?

Your people do. Nothing clinical sends without a clinician's signature, and nothing operational sends without your team's approval, and every message, draft, approval and signature is written to an event log.

Which systems does wai connect to?

Google Calendar, Microsoft Outlook and Apple Calendar for clinician availability, Stripe for card payments into the clinic's own account, SignatureRx for UK private prescriptions, TDL for pathology, and Google Meet, Zoom and Microsoft Teams for the scribe. The integrations page lists each one with its status.

Does wai work for a clinician practising on their own?

Yes. wai for individual clinicians is an AI medical scribe for independent clinicians, with ambient notes, letters and cited evidence, and no clinic system required to start.

See every connection and its status on the integrations page, or request a demo.

Watch your clinic run itself

Fifteen minutes on video, the consult, the front desk and the patient profile running as one.

Further reading