Checkout. Booking and payment for any clinic, in one flow.Set up CheckoutHow many more patients would your front desk welcome if every message already had its reply and its booking drafted? With wai, every one does.
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wai is the AI front desk for private clinics, groups and hospitals. It reads every call, WhatsApp, email and web form in one inbox, drafts the reply, the booking and the payment link in the patient's language, and a person at your clinic reviews it and sends it.
Your receptionist starts every reply from a finished draft, and every patient hears from a person who has their whole record in front of them.
| What you get | Another receptionist | An answering service | wai |
|---|---|---|---|
| What it costs | £27,485 to £30,162 a year in salary at NHS Band 41 | A fee per call or per month | Admin is priced per location, with 1,500 credits a month included |
| Channels | Phone and email, in office hours | The phone | Calls, WhatsApp, email and web forms in one thread per patient |
| The reply | Written from scratch | A message taken | Drafted in the patient's language for your team to send |
| Booking and payment | Typed into the diary | Passed back to the clinic | A booking link that reads each doctor's calendar, with the deposit taken |
| Who the patient hears from | Your receptionist | Someone outside the clinic | Your receptionist, every time |
| Time back | Bought with headcount | None at the clinic | 15 hours a week for every clinician at The Wellness2 |
Every call, WhatsApp, email and web form lands in one thread per patient, against their record.
Each reply is drafted in the language the patient wrote in, from the clinic's own prices, policies and diary, in any of 11 languages.
A booking link that reads each doctor's calendar goes out with the reply, and a cancelled slot is offered to the waitlist.
The deposit is taken at booking, into the clinic's own Stripe account.
Reminders before each visit, rebooking after a missed one, and recalls a clinician approves.
Nothing reaches a patient until someone at the clinic has read it and pressed send.
Response targets and front desk reports for your team, with takings beside them.
See it run on one of your own consultations or a day at your front desk. Fifteen minutes on video.
Request a demoOne receptionist covers the work of a busier desk, with every patient answered the same hour.
Each location keeps its own inbox and diary, with one view for the group.
Arabic, Russian and Mandarin enquiries answered in the patient's language. See international patient management.
A SOC 2 Type II report, sent on request, and every message logged against a named account. See security.
One more receptionist at NHS Band 4 costs £27,485 to £30,162 a year in salary alone. wai Admin is priced per location with 1,500 credits included each month, and we scope it with you. Request a demo for your clinic's price.
The Wellness, a private clinic in London, runs its front desk on wai every day with the same two coordinators it had before, and every clinician there has 15 hours a week back. Read the customer story.
What a demo shows
Software that reads the messages a clinic receives and drafts the replies and bookings. wai does this for every call, WhatsApp, email and web form in one inbox, and a person at the clinic reviews each reply and sends it.
No. wai drafts every reply and a person at your clinic reads it and sends it. Patients always hear from your team.
Calls, WhatsApp, email and web forms, in one thread per patient against their record.
Yes. A booking link reads each doctor's calendar, and the deposit is taken at booking into the clinic's own Stripe account.
wai Admin is priced per location with 1,500 credits included each month. Request a demo and we scope it with you.
Further reading
Fifteen minutes on video. We answer one of your real enquiries on wai, start to finish.