Checkout. Booking and payment for any clinic, in one flow.Set up CheckoutHow many more international patients would choose your clinic if every step, from the first message to the follow-up at home, felt this easy? wai runs each one.
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wai is the clinical operating system clinics and hospitals use to run the international patient journey. It takes the enquiry on WhatsApp or email, collects the deposit, reads the records the patient brings before they travel, writes the consultation in 11 languages for the doctor to sign, and keeps the follow-up going once the patient is home.
Every step sits on one patient record, so the coordinator, the doctor and the finance team see the same patient.
| What you get | Spreadsheets and a phone | A medical tourism CRM | wai |
|---|---|---|---|
| The enquiry | A personal WhatsApp and an email inbox | A sales pipeline | Calls, WhatsApp, email and web forms in one thread per patient, replies drafted for your team to send |
| Deposit and payment | Bank transfer, chased by hand | Quotes, paid elsewhere | A deposit link into the clinic's own Stripe account |
| Records before travel | Emailed attachments | Attached to the lead | Uploaded to the patient app and summarised for the doctor before the visit |
| The consultation | Typed up after | Outside the CRM | Drafted in 11 languages, signed by the doctor |
| Follow-up at home | When someone remembers | Marketing follow-up | Video consultations, results and letters in the patient app, in the patient's language |
| Time back | None | For the sales team | 15 hours a week for every clinician at The Wellness, London1 |
Every call, WhatsApp, email and web form lands in one thread per patient, with a reply drafted in their language for your coordinator to send.
A payment or deposit link sent with the quote, paid into the clinic's own Stripe account and matched to the patient.
The patient uploads their records and results to the wai patient app, and the doctor reads one pre-visit summary drawn from all of it.
A consultation on video before the patient flies, written up like any other.
The consultation in any of 11 languages, drafted as an English note, letters and codes for the doctor to sign.
Itemised invoices to the patient, their employer, their medical office or their insurer, raised from the signed note.
Results, letters and a summary in the patient's language in their app, with follow-up messages drafted for your team to send.
See it run on one of your own consultations or a day at your front desk. Fifteen minutes on video.
Request a demoOne inbox and one record for the coordinators, with every message and payment against the patient.
Arabic consultations and Arabic summaries for the patient. See the multilingual scribe.
Each clinic's records are hosted in that clinic's own country, and wai holds a SOC 2 Type II report, sent on request. See data residency.
Clinics in several countries each keep their own records, under one way of working.
An international office runs on coordinators, interpreters and a finance desk. wai takes on the drafting, the chasing and the write-up for each of them. The scribe is $350 a clinician a month, published on the pricing page, and the front desk and international office are priced per location. Request a demo and we will price your programme with you.
The Wellness, a private clinic in London, runs its diary, front desk, records, notes, payments and follow-up on wai every day, for patients from London and from abroad, and every clinician there has 15 hours a week back. Read the customer story.
What a demo shows
Software that runs a clinic's or hospital's work with patients who travel for care, from the enquiry and the deposit to the records review, the visit and the follow-up at home. wai runs all of it on one patient record.
wai is the clinical operating system the clinic or hospital runs its international patients on, the enquiry, deposit, records, consultation, invoices and follow-up. Travel and visas stay with the clinic's own partners.
Yes. A deposit or payment link goes out with the quote and is paid into the clinic's own Stripe account.
Eleven, including Arabic, Russian, Mandarin, Urdu and Turkish. The note is written in English for the doctor to sign, and the patient's summary can be in their own language.
Your team. wai drafts each reply and follow-up, and a person at the clinic reviews and sends it.
Further reading
Fifteen minutes on video. We run one of your patient journeys on wai, end to end.