Checkout. Booking and payment for any clinic, in one flow.Set up CheckoutHow much faster would your claims move if every one started from a signed note with its codes already drafted? With wai, every claim does.
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wai is the clinical operating system for private clinics, groups and hospitals in Saudi Arabia. It answers every enquiry in Arabic or English through your team, drafts the note in 11 languages for the doctor to sign, and prepares every claim for NPHIES from the signed note, with the codes and the itemised invoice ready for your billing team.
The invoice is ready for your ZATCA e-invoicing, and your clinic's records are hosted in Saudi Arabia, under Saudi rules, set up with your clinic before go-live.
| What you get | Paper and a billing clerk | A local clinic system on its own | wai |
|---|---|---|---|
| NPHIES claims1 | Keyed by hand from the file | Submitted from the system | Prepared from the signed note, with ICD-10 codes and the itemised invoice, for your team to check and submit |
| ZATCA e-invoicing2 | A separate e-invoicing tool | Built in or added | The itemised invoice raised from the signed note, ready for your e-invoicing |
| The clinical note | Typed by the doctor | Typed by the doctor | Drafted in 11 languages, Arabic included, signed by the doctor |
| Enquiries | Phone and a personal WhatsApp | Varies | Calls, WhatsApp and email in one inbox, replies drafted in Arabic or English for your team to send |
| Time back | None | Varies | 15 hours a week for every clinician at The Wellness, London3 |
WhatsApp, calls, email and web forms in one inbox, with a reply drafted in Arabic or English for your team to send.
A booking link that reads each doctor's calendar, with the deposit taken at booking.
The note, referral letters and ICD-10 codes drafted from a consultation in any of 11 languages, for the doctor to sign.
Every claim prepared for NPHIES from the signed note, with the codes drafted for your billing team to check and submit.
The itemised invoice raised from the signed note, ready for your ZATCA e-invoicing.
Results, letters and messages in the patient's own language, Arabic included.
See it run on one of your own consultations or a day at your front desk. Fifteen minutes on video.
Request a demoArabic consultations, signed English notes and Arabic summaries. See the multilingual scribe.
Each clinic keeps its own diary, inbox and records, under one way of working.
Records hosted in Saudi Arabia, under Saudi rules, and a SOC 2 Type II report, sent on request. See data residency.
The scribe is $350 a clinician a month, published on the pricing page. The front desk, booking and claims are priced per location with you. Request a demo and we will price your clinic or group.
wai runs every day at The Wellness, a private clinic in London whose patients include families from Saudi Arabia and the Gulf, and every clinician there has 15 hours a week back. Read the customer story.
What a demo shows
The one that answers patients in Arabic and English, writes the note while the doctor consults, and prepares the NPHIES claim from it. wai does all three on one record, with your clinic's records hosted in Saudi Arabia, under Saudi rules.
wai prepares every claim for NPHIES from the signed note, with the ICD-10 codes and the itemised invoice, and your billing team checks each claim and submits it through NPHIES.
wai raises the itemised invoice from the signed note, ready for your clinic's ZATCA e-invoicing.
Yes. Enquiries are answered in Arabic or English, consultations in Arabic are written up as a signed English note, and the patient's summary can be in Arabic.
In Saudi Arabia, under Saudi rules. wai hosts each clinic's records in its own country, and we set this up with your clinic before go-live.
Further reading