Product, follow-up
Patient follow-up and recalls, approved by a clinician
wai sends a welfare check the day after a visit and treatment follow-ups on the schedule each course sets, and keeps recalls for the clinician to approve. Care pathways track what each patient still needs, with results in the same place.
Updated . Every capability on this page was checked against the product that day.
What follow-up does
Every patient leaves with a next step, and the clinic can see which next steps are still open.
- 01
The day after a visit
A welfare check goes to the patient the day after their consultation, and replies come back to the front desk.
- 02
Treatment follow-ups
Follow-ups sent on the schedule each treatment or course sets.
- 03
Recalls
Recalls drawn from the record and approved by a clinician before they go.
- 04
Care pathways
Checklists and gates for each pathway, where a step completes only with the evidence it needs.
- 05
Results
Results arrive in one inbox beside the patient's record, with messages to the patient checked before they send.
What changes for patients and the business
- 01
Follow-ups and patient messaging
WhatsApp, email and calls in one thread per patient, replies drafted in the patient's own language for your team to approve, a response clock on every new enquiry, and recalls a clinician approves.
- For patients
- A reply in the language they wrote in, approved by your team.
- For the business
- More enquiries answered within the hour, when they are most likely to book.
- On the record
- The whole conversation on one record, with response times.
What the research says
23%
Patients sent a notification before their visit were 23% more likely to attend.1
Questions
Who approves a recall before it reaches a patient?
A clinician. Recalls are drawn from the record and drafted, and a clinician approves each one before it is sent.
Can each treatment have its own follow-up schedule?
Yes. Each treatment or course carries its own schedule, and the follow-ups go out on it without anyone having to remember.
Where do patient replies go?
To the same front desk inbox as every other message, on the patient's record, so the reply is seen by the team that sent the follow-up.
See wai on your own clinic.
A 15 minute video call on your own diary, notes and inbox, with this page's follow-up shown on real cases. Prices for clinics, groups and hospitals are on the pricing page.