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Clinic management software for private clinics

The diary, the front desk, the record and the money, on one system with an AI scribe in the consulting room.

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Clinic management software

wai runs a private clinic end to end. Patients book online and pay into the clinic's own Stripe account. Every call, WhatsApp and email lands in one inbox against the patient's record. The clinician's note, letters and coding come from the consultation, and invoices, reminders and recalls follow from what happened in it. Staff approve anything that reaches a patient.

What it runs

Booking and diary

Appointment types, clinician diaries and online booking for any clinic website through wai Checkout. Patients can request a time from a clinician with no published hours.

One inbox

WhatsApp, email and calls in one place, with replies drafted for staff to approve, macros, response targets and reports.

Patient records

Notes, letters, results, documents, prescriptions and orders on one timeline, with the AI scribe writing the consultation into it.

Payments

Card payments through the clinic's own Stripe account, a cancellation policy shown at booking, and late fees charged to the saved card.

Invoicing

Invoices, statements, outstanding balances and reconciliation, with a CSV export for your accountant.

Reminders and recalls

Appointment reminders, rebooking after a missed visit, follow-up on abandoned bookings, waitlist offers when a slot opens, and recalls a clinician approves.

Clinician pay

Pay runs for clinicians, with a remittance for each.

Patient app

Patients book, check in, message the clinic, join video calls, see results and letters, pay invoices and export their data.

Reporting

Takings, website traffic and front desk reports.

See it run on one of your own consultations or a day at your front desk. Fifteen minutes on video.

Request a demo

What is not live yet

Deposits

A deposit threshold can be set, but the booking flow does not take deposits yet.

UK insurer claims

Healthcode eligibility and claims for Aviva, AXA, Bupa and Vitality are in onboarding with Healthcode and not yet live.

Other practice systems

A sync with one UK private practice system is built and waiting on its first live account. A system that is not on the integrations page is not connected today.

AI phone receptionist

Calls route into the inbox today. The AI phone receptionist is being switched on clinic by clinic.

Proof

wai began inside The Wellness, a private practice in London, which runs its diary, front desk and patient records on it. That is the one deployment we describe in public. We do not publish customer results yet, so a demo shows the system working on your own clinic's week rather than a slide of numbers.

What a demo shows

Questions buyers ask

What is clinic management software?

The system a clinic runs its day on. The diary, bookings, patient records, payments, invoicing and patient communication. wai covers those and adds an AI scribe, so the clinical record is written from the consultation itself.

How much does wai cost for a clinic?

Admin, the front desk and back office, is priced per location and scoped with you in a demo, with 1,500 credits included each month. The AI scribe is $350 per clinician a month. Online booking and payments through wai Checkout have no wai fee. The clinician prices are published at wellnessa-i.com/pricing.

Can we move from our current system?

Patient lists come across by spreadsheet import. A direct sync with one UK private practice system is built and waiting on its first live clinic. We will tell you in the demo exactly what moves and what does not.

Does wai take payments?

Yes. Payments go through the clinic's own Stripe account, so the clinic is the merchant and receives the money directly. wai Checkout takes no fee.

Does it handle insurance claims?

Not for UK insurers yet. The Healthcode connection for Aviva, AXA, Bupa and Vitality is in onboarding. Invoices and statements for self-pay patients and companies are live.

Do staff have to approve what goes to patients?

Yes. Replies, reminders and recalls are drafted for staff to approve, and nothing clinical is sent without a clinician's signature.

Further reading

Run a week of your clinic on it

Fifteen minutes on video. We build your booking page live from your current website.