Product, patient messaging
Patient messaging across WhatsApp, email and calls
wai brings WhatsApp, email and calls into one front desk inbox and drafts each reply in the patient's own language for your team to approve. Every new enquiry carries a response clock, so leaders can see how quickly patients are answered.
Updated . Every capability on this page was checked against the product that day.
What messaging does
An enquiry answered within the hour is the one most likely to become a visit, so the inbox is built around the first reply.
- 01
WhatsApp
Patient messages arrive in the front desk inbox, and reminders go out on the same line.
- 02
Email
The clinic's email arrives in the same inbox, with a reply drafted for each message.
- 03
Calls
Calls reach the front desk, with forwarding when the desk is busy.
- 04
Drafted replies
Each reply is drafted in the clinic's voice and held until a person approves it.
- 05
The patient's language
A reply is drafted in the language the patient wrote in, including right-to-left scripts.
- 06
Response clock
Every new enquiry is timed to its first reply, and leaders see the response times each week.
What changes for patients and the business
- 01
Follow-ups and patient messaging
WhatsApp, email and calls in one thread per patient, replies drafted in the patient's own language for your team to approve, a response clock on every new enquiry, and recalls a clinician approves.
- For patients
- A reply in the language they wrote in, approved by your team.
- For the business
- More enquiries answered within the hour, when they are most likely to book.
- On the record
- The whole conversation on one record, with response times.
What the research says
7x
An enquiry answered within the hour is nearly seven times as likely to become a real conversation.1
Questions
Does anything send to a patient without a person approving it?
No. Replies are drafted and held, and a person on your team approves each one before it sends.
Which languages can it reply in?
It drafts the reply in the language the patient wrote in, including right-to-left scripts such as Arabic, and your team approves it before it goes.
Do we keep our own WhatsApp number?
Yes. Your clinic's own WhatsApp line is connected during set-up, so patients keep writing to the number they already know.
See wai on your own clinic.
A 15 minute video call on your own diary, notes and inbox, with this page's patient messaging shown on real cases. Prices for clinics, groups and hospitals are on the pricing page.