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For health facilities licensed in Dubai, هيئة الصحة بدبي

DHA clinic software, built to help you achieve a Fulfilling inspection.

wai runs booking, clinical notes, patient messaging in Arabic, English or any language, payments and records for Dubai's clinics, centres, hospitals and health systems, and keeps each of them as evidence a DHA inspector can read. With replies drafted in the patient's language for your team to approve and notes written during the consultation for the doctor to sign, wai is built to help you achieve a Fulfilling DHA inspection.

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Updated . Every DHA fact is checked against dha.gov.ae and the other official pages cited below.

A clinic owner, a doctor and a compliance lead talking around a table high above Dubai, the Burj Khalifa in the morning haze

For

Clinics, day surgery, dental and aesthetic centres, hospitals and health systems, including Dubai Healthcare City

Regulator

Dubai Health Authority, هيئة الصحة بدبي

Framework

Facility licensing through Sheryan, inspection by risk, NABIDH, eClaimLink

Records

Hosted in the UAE, under the UAE's rules

For clinics, centres and health systems

  1. Clinics and doctorsA licence activated on time, NABIDH connected, and a clean self inspection every three months.
  2. Day surgery, dental and aesthetic centresConsent, controlled drugs and staff working within their licence, on the record.
  3. Hospitals and health systemsNABIDH at scale, claims through eClaimLink, and every facility on one record.
  4. Facilities in Dubai Healthcare CityDHA licensing beside the City's own permit, explained for 2026.

What a DHA inspection finds with wai

With wai, patient enquiries are answered the same day in Arabic or English, notes are signed during the visit, and every file DHA may collect holds the note, consent and results together. The quarterly self inspection draws on the same records.

What does DHA ask of a health facility in 2026?

Five areas, from the facility licence to insurance claims.

Five areas DHA regulates, from the licence to the claim. Open one for the rules behind it.1

01Facility licensingLicensing runs in two steps through Sheryan, شريان, and initial approval issues an inactive licence. Activation follows when the facility is ready and passes inspection.5 steps
  1. Initial approval, an inactive licence valid for one year
  2. Activation, with a medical director and a NABIDH compliant record
  3. A DHA inspection before activation
  4. A licence for one, two or three years
  5. Renewal from three months before expiry

Facility licensing on dha.gov.ae

02Audit and inspectionDHA inspects by risk, under its Health Facility Audit and Inspection policy, and expects a self inspection every three months.5 types
  1. Routine inspection, as often as the facility's risk rating sets
  2. Management order inspection
  3. File collection
  4. Final inspection, on site or remotely through RASED, راصد
  5. Self inspection with DHA checklists, every three months

Audit and inspection on dha.gov.ae

03NABIDH and health dataNABIDH, نابض, is DHA's health information exchange. Facilities connect to it, follow DHA's standards on consent and access, and keep health data in the UAE.3 instruments
  1. NABIDH Standards for Interoperability and Data Exchange
  2. Standards for Health Information Consent and Access Control
  3. Federal Law No. 2 of 2019 on health information technology

NABIDH and health data on dha.gov.ae

04Professional practice and AIHow health professions and activities are practised in Dubai, and how AI is used in care.3 instruments
  1. Executive Council Resolution No. 49 of 2024, practice of health professions
  2. Artificial Intelligence in the Healthcare policy
  3. Staff working within their licence and privileges

Professional practice and AI on dlp.dubai.gov.ae

05Health insurance claimsEvery claim in Dubai runs through eClaimLink, under Dubai's health insurance law.2 instruments
  1. Law No. 11 of 2013 Concerning Health Insurance in the Emirate of Dubai
  2. eClaimLink

Health insurance claims on eclaimlink.ae

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What does a DHA inspector look at?

Six areas DHA's inspection policy and licensing manual name.2

  1. 01

    Patient files

    Inspectors can collect a file, and expect it complete, signed and timed.

  2. 02

    Self inspections

    The facility's own inspection with DHA checklists, every three months, kept for the inspector.

  3. 03

    Controlled drugs

    How controlled and semi-controlled drugs are handled, which also shapes the risk rating.

  4. 04

    Licensed staff

    Every professional licensed and working within their privileges.

  5. 05

    Compliance history

    Violations, suspensions and renewal compliance, which set how often DHA returns.

  6. 06

    NABIDH

    A record that meets the NABIDH minimum data set, with tested connectivity.

How does a DHA inspection end?

Each inspection ends in one of three outcomes, and a risk rating sets how often DHA returns.3

  1. FulfillingRequirements met
  2. Follow upFurther visit needed
  3. Not fulfillingViolation issued
  4. Risk ratingVery low to high

  1. 5,800

    licensed health facilities in Dubai in 2025, up from 5,340 a year earlier.4

  2. 70%

    of DHA's 615 inspections in the first quarter of 2024 were carried out remotely through RASED.5

  3. 30 days

    to file a grievance against a violation, decided by the Medical Grievances Committee.3

  • The risk rating weighs violations in the past year, the last three visits, suspensions, renewal compliance and controlled drug handling.
  • Inspection reports are issued within five working days through Sheryan.
  • Violations fall under Executive Council Resolution No. 49 of 2024, with fines of AED 5,000 to 200,000 for a facility.
  • A facility runs a self inspection with DHA's checklists every three months, and keeps it for the inspector.

What has changed for Dubai facilities?

Three changes a Dubai facility should know about in October 2026.

  1. Executive Council Resolution No. 49 of 2024 replaced Resolution No. 32 of 2012 for the practice of health professions across Dubai, including its special zones. DHA's inspection policy still names the 2012 resolution.
  2. Law No. 16 of 2024 brought licensing inside Dubai Healthcare City under DHA. Law No. 17 of 2026 created the Dubai Longevity Authority, whose permit a longevity clinic now needs, beside DHA licensing.6
  3. DHA's inspection policy is due for revision on 19 December 2026, and its AI policy passed its revision date in July 2026 with no new version yet.

Dubai Healthcare City and DHCR

How licensing works inside Dubai Healthcare City since Law No. 16 of 2024.

  1. Law No. 16 of 2024 says no healthcare activity may take place in Dubai Healthcare City without the licences and permits of DHA, in addition to the approvals of the Dubai Healthcare City Authority.6
  2. The City authority says all healthcare professional licensing in Dubai Healthcare City is now managed by DHA.
  3. The Dubai Healthcare City Authority, whose regulatory arm many still call DHCR, issues the commercial licence and a Clinical Operating Permit, required before a licensed facility starts operating under its Rule No. 1 of 2025.
  4. So a facility in the City prepares for DHA's licensing and inspection like any other in Dubai, and keeps its City permit current beside it.

DHA in Arabic

The Arabic names of the bodies and systems on this page.

  1. هيئة الصحة بدبي, the Dubai Health Authority.7
  2. شريان, Sheryan, DHA's licensing platform.
  3. نابض, NABIDH, Dubai's health information exchange.
  4. راصد, RASED, DHA's remote inspection.
  5. مدينة دبي الطبية, Dubai Healthcare City.

What should clinic software in Dubai actually run?

Each module runs part of the facility and records the evidence for the requirements listed beside it.

  1. 01

    Appointments and booking

    Online booking from your own website, every clinician's diary read from their calendar, reminders, rebooking after a missed visit and waitlist offers when a slot opens.

    Evidences Facility licensing

    For patients
    Online booking at any hour, with a reminder before the visit.
    For the business
    Fewer missed appointments, and cancelled slots offered to the waitlist.
    On the record
    Every booking, reminder and change, with a time and a name.
  2. 02

    Billing and payments

    Card payments into your own Stripe account, the cancellation policy shown at booking, invoices, statements and reconciliation, with an export for your accountant.

    Evidences Health insurance claims

    For patients
    A clear price and policy before they commit, and an invoice in their app.
    For the business
    Payments reconciled against visits, with an export for your accountant.
    On the record
    What was charged, when, against which visit, and the policy the patient saw.
  3. 03

    AI scribe and clinical notes

    The note, letters and referrals written from the consultation, cited to published clinical guidelines, with the transcript beside the note, for the clinician to read, edit and sign.

    Evidences Audit and inspectionProfessional practice and AIHealth insurance claims

    For patients
    The clinician's attention stays on them during the consultation.
    For the business
    Less time spent writing notes after clinic.
    On the record
    A contemporaneous note, signed, with the time, the signature and the source it cites.
  4. 04

    Follow-ups and patient messaging

    WhatsApp, email and calls in one thread per patient, replies drafted in the patient's own language for your team to approve, a response clock on every new enquiry, and recalls a clinician approves.

    Evidences Professional practice and AI

    For patients
    A reply in the language they wrote in, approved by your team.
    For the business
    More enquiries answered within the hour, when they are most likely to book.
    On the record
    The whole conversation on one record, with response times.
  5. 05

    Referrals, consent and audit trails

    Recording consent taken at booking, referrals written from the visit, patient flags for controlled drugs and safeguarding notes, and every read of a record logged against a named account.

    Evidences Audit and inspectionNABIDH and health data

    For patients
    Flags and checks in the record at the point of care.
    For the business
    Incident reviews that start from the audit trail, with times and names.
    On the record
    Who saw what, who changed what, and when, to the minute.
  6. 06

    Staff access and accountability

    Named accounts for every person, and role-based access enforced in the database, so every action sits under a name.

    Evidences Professional practice and AINABIDH and health data

    For patients
    Their record seen only by staff whose role allows it.
    For the business
    Access and actions tied to named people, in the same system as the record.
    On the record
    Who holds which role, and every action taken under it.
  7. 07

    Reporting

    Takings, front desk and website reports, response targets, and the patient's own record exportable on request.

    Evidences Audit and inspectionFacility licensing

    For patients
    A copy of their record when they ask for it.
    For the business
    Weekly reports for leaders on response times, the front desk and takings.
    On the record
    Reports for any period, produced on the day they are asked for.

Prices for clinics, groups and hospitals are published on the wai pricing page, and you can request a demo of the full platform.

A tiled courtyard lounge in a Dubai clinic, arches opening onto a green garden

How does wai evidence each DHA requirement?

For each requirement, the records wai keeps, how you produce them, and what changes for patients and the business.

Facility licensing

Systems in place before the licence is activated.

  • Online booking, reminders and waitlist offers live from day one
  • Named accounts for every person, with role-based access
  • Records hosted in the UAE, under the UAE's rules
  • wai is built to connect to NABIDH, set up with your facility

On request. Show the systems an inspector asks about, running on real patients.

For patients
A facility that works properly from the first visit.
For the business
A licence activated and renewed without a scramble.

Audit and inspection

Complete patient files, ready for file collection.

  • Notes written from the consultation, signed and timed
  • Recording consent taken at booking, and the consent discussion in the note
  • Patient flags for controlled drugs, and a check before a monitored drug is prescribed
  • Every read and change of a record logged against a named account

On request. Asked to collect a file, open it. Note, consent, results and history, together.

For patients
Allergies, flags and checks recorded on their file.
For the business
A lower risk rating, and fewer routine visits.

NABIDH and health data

One record, connected to NABIDH.

  • One patient identity behind every visit
  • Role-based access enforced in the database
  • Records hosted in the UAE, encrypted
  • wai is built to connect to NABIDH, set up with your facility

On request. Show where records are hosted, who can reach them and who did.

For patients
Their records available to their doctors across Dubai.
For the business
No duplicate tests, and records that move with the patient.

Professional practice and AI

AI drafts the note, and a licensed clinician reviews and signs it.

  • Notes drafted for the clinician to read, edit and sign
  • Replies drafted for a person to approve, never sent unread
  • Named accounts, so every action sits under a licensed name
  • The transcript beside the note, so the source is always there

On request. Show who wrote, approved and signed each note and message.

For patients
A doctor who can keep their attention on the patient.
For the business
Hours of writing handed back to clinicians every week.

Health insurance claims

A signed note behind every claim.

  • Signed, timed notes behind every visit
  • What was charged, when and against which visit
  • Invoices, statements and reconciliation
  • An export for your accountant

On request. Show the note and the charge behind any claim.

For patients
A clear price before they commit.
For the business
Fewer rejected claims, and money reconciled.

What do patients and the business gain?

Published research on response times, ambient scribes and appointment reminders.

  1. 7x

    An enquiry answered within the hour is nearly seven times as likely to become a real conversation.8

  2. 30%

    Clinicians using an ambient scribe did 30% less work after hours.9

  3. 23%

    Patients sent a notification before their visit were 23% more likely to attend.10

How does wai surface DHA evidence on request?

What may be asked for, where it is kept in wai, and how it is produced.

  1. Patient filesThe patient record, beside the transcriptOpen the consultation to see the note, transcript, signature and time together.
  2. ConsentThe booking and the noteThe recording notice the patient saw at booking, and the consent discussion in the note.
  3. Controlled drugsPatient flags and prescribingControlled drug flags and the check before a monitored drug is prescribed.
  4. Audit trailsEvery recordWho read or changed it, under which account, to the minute.
  5. Staff accessAccounts and rolesWho holds which role, and every action taken under it.
  6. Patient communicationThe patient's threadEvery message, in Arabic, English or any language, with response times.
  7. ClaimsPayments and the noteWhat was charged, when, against which visit, and the signed note behind it.
  8. Self inspection dataReportsFront desk, response, takings and website reports, ready for the quarter.

How do you prepare for a DHA inspection?

A readiness checklist in four parts.

01The licence

  • Facility licence active, displayed and renewed from three months before expiry.
  • Every professional licensed by DHA and working within their privileges.
  • A medical director appointed and named.
  • Fines cleared before renewal.

02Self inspection

  • DHA's checklists run every three months, signed and kept.
  • Gaps from the last self inspection closed, with dates.
  • Last three visits reviewed, and every finding acted on.
  • A named owner for the next quarter.

03Patient files

  • Five files a reviewer could read cold, complete, signed and timed.
  • Consent recorded, and explained in Arabic or English as the patient needs.
  • Controlled drugs prescribed, checked and recorded.
  • Results and referrals on the file.

04NABIDH and data

  • NABIDH connected and data flowing.
  • Consent and access control to DHA's standard.
  • Health data hosted in the UAE.
  • A record of who accessed patient files, and why.

What will a DHA inspector ask you?

Questions to expect, what to show, and where wai holds the answer.

01Show me your last self inspection.

What to show

DHA's checklist, completed this quarter, with the gaps closed.

Where wai has it ready

Reports and records give the self inspection its evidence, from live data.

02I am collecting this patient's file.

What to show

A complete file, signed and timed.

Where wai has it ready

Notes are written during the visit and signed with a time, and an amended note is signed again.

03How do patients consent, and in which language?

What to show

What the patient was told, when they agreed, and where it is written.

Where wai has it ready

Recording consent is taken at booking, and the consent discussion is in the signed note.

04How are controlled drugs prescribed and recorded?

What to show

Checks before prescribing, and a record of what was signed.

Where wai has it ready

Controlled drug flags, a check before a monitored drug is prescribed, and a read-back before signing.

05Are you connected to NABIDH?

What to show

The connection, and data flowing.

Where wai has it ready

wai is built to connect to NABIDH, and we set up the connection with you.

06Who can see patient files, and where are they stored?

What to show

Roles, access controls, an access log and UAE hosting.

Where wai has it ready

Role-based access enforced in the database, every read logged, records hosted in the UAE.

07How do you use AI in care?

What to show

Where AI is used, and who decides.

Where wai has it ready

AI drafts the note and the reply. The clinician signs, and a person approves every message.

What is at stake in a DHA inspection?

A Not fulfilling outcome brings a violation under Dubai's 2024 resolution, and Dubai's private sector is growing every year.

  1. AED 200,000

    is the highest fine for a facility under Executive Council Resolution No. 49 of 2024, with fines starting at AED 5,000.3

  2. 3 months

    is the longest precautionary closure or suspension the resolution allows while a violation is dealt with.3

  3. 69,400

    professionals worked in Dubai's private health sector in 2025, up from 64,100 in 2024.4

Request a demoEmail us

DHA guides

All DHA guides
  1. InspectionWhat is on a DHA inspection checklist for a Dubai clinic?8 min read
  2. LicenceHow do you get a DHA facility licence for a new clinic?8 min read
  3. InspectionHow do you run the DHA self inspection every three months?6 min read
  4. LicenceWhat does DHA check at a clinic's final inspection?6 min read
  5. RecordsWhat does NABIDH require of a clinic's record system?7 min read
  6. InspectionHow do you respond to a DHA violation and appeal it?6 min read
  7. LicenceHow do you renew a DHA facility licence in Dubai?5 min read
  8. Dubai Healthcare CityHow are clinics in Dubai Healthcare City licensed in 2026?6 min read

Questions

What is the best clinic software for DHA compliance?

The best DHA software is the system your facility already runs on, so the evidence is a by-product of the work. Look for one record behind booking, notes, messaging in Arabic and English, payments and access, a record built to connect to NABIDH, a full audit trail and records hosted in the UAE. wai is built that way, to help you achieve a Fulfilling DHA inspection.

Is there DHA approved clinic software?

The Dubai Health Authority licenses and inspects health facilities and professionals. It does not approve, certify or endorse software, wai included, and software cannot earn an inspection result on a provider's behalf. wai keeps the records your team uses to show DHA how care is delivered, and DHA decides the inspection result.

How often does DHA inspect a clinic?

As often as its risk rating sets. DHA rates each facility very low, low, medium or high risk, from its violations, its last three visits, suspensions, renewal compliance and controlled drug handling.

What is the DHA self inspection?

A facility's own inspection, using DHA's checklists, every three months. The facility keeps it for DHA's inspectors.

Does DHA license clinics in Dubai Healthcare City?

Yes, since Law No. 16 of 2024, healthcare activity in Dubai Healthcare City needs DHA's licences and permits, beside the City authority's own commercial licence and Clinical Operating Permit.

Does a Dubai facility need JCI accreditation?

No, DHA licenses and inspects. JCI accreditation is voluntary, and many hospitals hold it for international patients.

Does wai work in Arabic?

Yes. wai drafts replies in the language the patient writes in, Arabic, English or any other, for your team to approve, and answers intake questions by voice in any language.

Where does wai keep our records?

In the UAE, under the UAE's rules, encrypted, with a full audit log. We set this up with you before go-live.

The UAE in depth

All regulators
  1. UAEAI scribes and UAE data residency

Across Dubai and the UAE

  1. Read nextClinics in Dubai
  2. Read nextUAE clinic regulations in 2026
  3. Read nextHow to open a clinic in Dubai
  4. Read nextUsing AI in a Dubai clinic under DHA policy
  5. Read nextClinic management software in Dubai and NABIDH
  6. Read nextJCI accreditation
  7. Read nextDOH, the Department of Health Abu Dhabi

See wai on your own diary, notes and inbox.

Fifteen minutes on video, on your own diary, notes and inbox. Built to help you achieve a Fulfilling DHA inspection. wai hosts your clinic's records in the UAE, under the UAE's rules. We set this up with you before go-live.

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team@wellnessa-i.com

Sources

  1. 1Dubai Health Authority, 2024Manual for Licensing Health Facility, version 1.1, effective 20 November 2024Read source
  2. 2Dubai Health Authority, 2022Health Facility Audit and Inspection, DHA/HRS/HPSD/HP-03, version 2, effective 16 February 2022Read source
  3. 3Dubai Legal Portal, 2024Executive Council Resolution No. (49) of 2024 Regulating the Practice of Health Professions and Health Activities in the Emirate of DubaiRead source
  4. 4Dubai Media Office, 2026Dubai's healthcare ecosystem posts record growth in 2025Read source
  5. 5Dubai Media Incorporated, 2024DHA conducted 615 inspections in Q1 of 2024Read source
  6. 6Dubai Legal Portal, 2024Law No. (16) of 2024 Concerning the Dubai Healthcare CityRead source
  7. 7Dubai Health Authority, 2026Dubai Health AuthorityRead source
  8. 8Harvard Business Review, 2011The Short Life of Online Sales LeadsRead source
  9. 9JAMA Network Open, 2025Clinician Experiences With Ambient Scribe Technology to Assist With Documentation Burden and EfficiencyRead source
  10. 10BMJ Open, 2016Using digital notifications to improve attendance in clinic, systematic review and meta-analysisRead source