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For healthcare facilities licensed in Abu Dhabi

DOH Abu Dhabi software, built to help you achieve a clean audit.

wai runs booking, clinical notes, patient messaging in Arabic, English or any language, payments and records for Abu Dhabi's clinics, centres and hospitals, and keeps each of them as evidence a DOH audit can read. With replies drafted in the patient's language for your team to approve, referrals written from the visit and notes signed before the patient leaves, wai is built to help you achieve a clean DOH audit.

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Updated . Every DOH fact is checked against doh.gov.ae and the other official pages cited below.

A vast, light-filled private clinic terrace in Abu Dhabi, a clinician at the water's edge and the city skyline beyond

For

Clinics, medical centres, day surgery and specialist centres, hospitals and health systems

Regulator

Department of Health Abu Dhabi

Framework

Standard for Healthcare Facility Licensure v6, Malaffi, ADHICS v2, Jawda and Muashir

Records

Hosted in the UAE, under the UAE's rules

For clinics, centres and health systems

  1. Clinics and medical centresA licence renewed on time, Malaffi connected, and Arabic and English answered the same day.
  2. Day surgery and specialist centresConsent, incidents and referrals on the record, the way DOH's standards ask.
  3. HospitalsJawda indicators and the Muashir rating, from data you already keep.
  4. Health systems and groupsADHICS controls and one record across every facility in the emirate.

What a DOH audit finds with wai

With wai, families are answered the same day in Arabic or English, notes are signed during the visit, and referrals are written ready for Malaffi. Consent, incidents and access to every record can be found in one search.

What does DOH Abu Dhabi ask of a facility in 2026?

Five areas, from the facility licence to quality reporting.

Five areas DOH regulates, from the licence to the quality index. Open one for the standards behind it.1

01Facility licensingTwo stages to a licence, then renewal every one or two years, under the Standard for Healthcare Facility Licensure.5 requirements
  1. Preliminary approval
  2. Permanent licence, after inspection and Malaffi approval
  3. Renewal, two months before expiry
  4. ADHICS and AAMEN compliance
  5. Tawteen targets

Facility licensing on doh.gov.ae

02MalaffiThe Abu Dhabi Health Information Exchange. Facilities share data with it, check it before ordering tests, and send it their referrals.3 instruments
  1. Policy on the Abu Dhabi Health Information Exchange
  2. Circular 2026/30, Malaffi before laboratory and radiology requests
  3. Circular 2026/144, referral data to Malaffi by 31 August 2026

Malaffi on doh.gov.ae

03Consent and patient safetyConsent taken and recorded to DOH's standard, incidents reported within set times, and AI used under DOH policy.3 standards
  1. Patient Consent Standard
  2. Incident Reporting and Management Standard
  3. Policy on Use of Artificial Intelligence in the Healthcare Sector

Consent and patient safety on doh.gov.ae

04Information and cyber securityADHICS sets the controls for anyone who handles health information in Abu Dhabi, including keeping it in the UAE.3 controls
  1. ADHICS, version 2
  2. Health information kept in the UAE unless DOH approves otherwise
  3. Data breaches reported to DOH within 72 hours

Information and cyber security on doh.gov.ae

05Quality, Jawda and MuashirJawda indicators, submitted on DOH's schedule, and Muashir, the quality index that rates distinguished facilities, mainly hospitals.3 programmes
  1. Jawda indicators
  2. Muashir, Abu Dhabi Healthcare Quality Index
  3. DOH licensing and compliance audits

Quality, Jawda and Muashir on doh.gov.ae

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How does DOH check a facility?

DOH ran 4,540 licensing audit rounds and 3,485 compliance audits in 2025.2

  1. 01

    Licensing audits

    Inspections tied to a licence, including the inspections before a permanent licence. DOH ran 4,540 rounds in 2025.

  2. 02

    Compliance audits

    Checks on facilities already licensed. They rose from 2,401 to 3,485 in 2025, up 31%.

  3. 03

    Malaffi data

    What each facility sends the exchange, used by DOH to check compliance with its circulars.

  4. 04

    Quality indicators

    Jawda indicators, submitted on DOH's schedule.

  5. 05

    Incident reports

    Incidents and sentinel events, reported within the times DOH sets.

  6. 06

    Security assessment

    ADHICS compliance, assessed through DOH's AAMEN programme.

How does DOH rate and enforce?

Muashir classifies distinguished facilities, mainly hospitals. The licence rules apply to every facility.3

  1. 5 diamondsOutstanding
  2. 4 diamondsExceptional
  3. 3 diamondsExcellent
  4. 1 to 2 diamondsGood to Very Good

  1. 1 to 5

    diamonds is the Muashir classification for distinguished facilities, across nine pillars.3

  2. 223

    violations in 2025 led to the closure of seven facilities.2

  3. 5

    facilities were temporarily closed in March 2026, and their staff suspended, over records and licensing failures.4

  • Renew two months before the licence expires. Renewal can be for one or two years, and two years needs a passed quality inspection.
  • A late renewal is fined 25% of the licence fee a month, for up to six months.
  • A licence is cancelled by law six months after it expires.
  • DOH may suspend or withdraw a licence for failing to comply with the Malaffi rollout.

What changed at DOH in 2026?

Three circulars a facility should know about in October 2026.

  1. Circular 2026/30, February, requires clinicians to use Malaffi before requesting any laboratory or radiology examination.
  2. Circular 2026/144, July, requires every facility to send referral data to Malaffi, with full compliance by 31 August 2026. That deadline has passed, and DOH enforces it through Malaffi data.5
  3. Circular 2026/164 sets Tawteen targets with a cut-off of 31 December 2026, and in March DOH temporarily closed five facilities over manipulated records and unapproved record systems.

What should clinic software in Abu Dhabi actually run?

Each module runs part of the facility and records the evidence for the requirements listed beside it.

  1. 01

    Appointments and booking

    Online booking from your own website, every clinician's diary read from their calendar, reminders, rebooking after a missed visit and waitlist offers when a slot opens.

    Evidences Facility licensingQuality, Jawda and Muashir

    For patients
    Online booking at any hour, with a reminder before the visit.
    For the business
    Fewer missed appointments, and cancelled slots offered to the waitlist.
    On the record
    Every booking, reminder and change, with a time and a name.
  2. 02

    Billing and payments

    Card payments into your own Stripe account, the cancellation policy shown at booking, invoices, statements and reconciliation, with an export for your accountant.

    Evidences Facility licensing

    For patients
    A clear price and policy before they commit, and an invoice in their app.
    For the business
    Payments reconciled against visits, with an export for your accountant.
    On the record
    What was charged, when, against which visit, and the policy the patient saw.
  3. 03

    AI scribe and clinical notes

    The note, letters and referrals written from the consultation, cited to published clinical guidelines, with the transcript beside the note, for the clinician to read, edit and sign.

    Evidences Consent and patient safetyMalaffi

    For patients
    The clinician's attention stays on them during the consultation.
    For the business
    Less time spent writing notes after clinic.
    On the record
    A contemporaneous note, signed, with the time, the signature and the source it cites.
  4. 04

    Follow-ups and patient messaging

    WhatsApp, email and calls in one thread per patient, replies drafted in the patient's own language for your team to approve, a response clock on every new enquiry, and recalls a clinician approves.

    Evidences Consent and patient safetyQuality, Jawda and Muashir

    For patients
    A reply in the language they wrote in, approved by your team.
    For the business
    More enquiries answered within the hour, when they are most likely to book.
    On the record
    The whole conversation on one record, with response times.
  5. 05

    Referrals, consent and audit trails

    Recording consent taken at booking, referrals written from the visit, patient flags for controlled drugs and safeguarding notes, and every read of a record logged against a named account.

    Evidences Consent and patient safetyMalaffiInformation and cyber security

    For patients
    Flags and checks in the record at the point of care.
    For the business
    Incident reviews that start from the audit trail, with times and names.
    On the record
    Who saw what, who changed what, and when, to the minute.
  6. 06

    Staff access and accountability

    Named accounts for every person, and role-based access enforced in the database, so every action sits under a name.

    Evidences Information and cyber securityFacility licensing

    For patients
    Their record seen only by staff whose role allows it.
    For the business
    Access and actions tied to named people, in the same system as the record.
    On the record
    Who holds which role, and every action taken under it.
  7. 07

    Reporting

    Takings, front desk and website reports, response targets, and the patient's own record exportable on request.

    Evidences Quality, Jawda and Muashir

    For patients
    A copy of their record when they ask for it.
    For the business
    Weekly reports for leaders on response times, the front desk and takings.
    On the record
    Reports for any period, produced on the day they are asked for.

Prices for clinics, groups and hospitals are published on the wai pricing page, and you can request a demo of the full platform.

A clinician walking through a vast, light-filled private clinic in the UAE, sunlight in tall columns across the floor

How does wai evidence each DOH requirement?

For each requirement, the records wai keeps, how you produce them, and what changes for patients and the business.

Facility licensing

Systems in place before the permanent licence.

  • Online booking, reminders and waitlist offers live from day one
  • Named accounts for every person, with role-based access
  • Records hosted in the UAE, under the UAE's rules
  • wai is built to connect to Malaffi, set up with your facility

On request. Show the systems an inspector asks about, running on real patients.

For patients
A facility that works properly from the first visit.
For the business
A licence issued and renewed without a scramble.

Malaffi

Referrals written from the visit and signed.

  • Referrals and letters written from the visit and signed by the clinician
  • Results on the record as they arrive
  • One patient identity behind every visit
  • wai is built to connect to Malaffi, set up with your facility

On request. Show the referrals written this month, signed and timed.

For patients
Their records available to the next doctor through Malaffi.
For the business
No duplicate tests, and referrals that arrive complete.

Consent and patient safety

Safety checks recorded in the system as care happens.

  • Recording consent taken at booking, and the consent discussion in the note
  • Every read and change of a record, logged against a named account
  • Patient flags for controlled drugs, and a check before a monitored drug is prescribed
  • AI drafts, a person approves, and the doctor signs

On request. Ask who saw a record, who changed it and when. The audit trail answers to the minute.

For patients
Care explained, and consent they understood.
For the business
Incidents reviewed from the record in minutes.

Information and cyber security

Health data kept in the UAE, with access by role.

  • Records hosted in the UAE, encrypted
  • Role-based access enforced in the database
  • Every read of a record logged against a named account
  • The patient's own record exportable on request

On request. Show where records are hosted, who can reach them and who did.

For patients
Their record private, and in the UAE.
For the business
ADHICS evidence without a second system.

Quality, Jawda and Muashir

Weekly reports for leaders, across every site.

  • Front desk, response, takings and website reports
  • Response targets on every new enquiry
  • Records kept complete and contemporaneous
  • One set of reports across every facility in a group

On request. Asked how you monitor quality, show the reports you already read on Monday.

For patients
A facility that gets better every month.
For the business
Decisions based on weekly reports.

What do patients and the business gain?

Published research on response times, ambient scribes and appointment reminders.

  1. 7x

    An enquiry answered within the hour is nearly seven times as likely to become a real conversation.6

  2. 30%

    Clinicians using an ambient scribe did 30% less work after hours.7

  3. 23%

    Patients sent a notification before their visit were 23% more likely to attend.8

How does wai surface DOH evidence on request?

What may be asked for, where it is kept in wai, and how it is produced.

  1. Clinical notesThe patient record, beside the transcriptOpen the consultation to see the note, transcript, signature and time together.
  2. ConsentThe booking and the noteThe recording notice the patient saw at booking, and the consent discussion in the note.
  3. ReferralsThe patient recordEach referral written from the visit, signed and timed.
  4. IncidentsThe record and its historyThe exact sequence of events, from the audit trail, for your incident review.
  5. Audit trailsEvery recordWho read or changed it, under which account, to the minute.
  6. Staff accessAccounts and rolesWho holds which role, and every action taken under it.
  7. Patient communicationThe patient's threadEvery message, in Arabic, English or any language, with response times.
  8. Quality reportingReportsFront desk, response, takings and website reports, on the day they are asked for.

How do you prepare for a DOH audit?

A readiness checklist in four parts.

01The licence

  • Licence expiry in the diary, with renewal filed two months ahead.
  • Every practitioner licensed by DOH, and working within their licence.
  • Tawteen position checked against the 2026 targets.
  • ADHICS assessment current through AAMEN.

02Malaffi

  • Connected, and sending the data DOH requires.
  • Referral data sent to Malaffi, as Circular 2026/144 requires.
  • Clinicians checking Malaffi before lab and radiology requests.
  • A named owner for Malaffi compliance.

03Patient safety

  • Consent taken and recorded to the Patient Consent Standard.
  • Staff report incidents within 24 hours, and sentinel events reach DOH within 48.
  • Controlled medications checked, prescribed and documented.
  • Sick leave issued only after an examination, on the record.

04Records and quality

  • Records kept on an approved system, complete and signed.
  • Health information kept in the UAE.
  • Jawda indicators submitted on schedule, where they apply.
  • Reports leaders read each week.

What will a DOH auditor ask you?

Questions to expect, what to show, and where wai holds the answer.

01Are you connected to Malaffi, and sending referrals?

What to show

The connection, and the referrals sent this month.

Where wai has it ready

wai is built to connect to Malaffi, and every referral is written from the visit and signed.

02Show me this patient's record.

What to show

A complete record on an approved system, signed and timed.

Where wai has it ready

Notes are written during the visit and signed with a time, and an amended note is signed again.

03How do patients consent, and in which language?

What to show

What the patient was told, when they agreed, and where it is written.

Where wai has it ready

Recording consent is taken at booking, and the consent discussion is in the signed note.

04Show me your last incident and what changed.

What to show

The report, the review and the action, inside DOH's timelines.

Where wai has it ready

The audit trail gives the exact sequence, to the minute, from the record itself.

05Who can see patient records, and where are they stored?

What to show

Roles, access controls, an access log and UAE hosting.

Where wai has it ready

Role-based access enforced in the database, every read logged, records hosted in the UAE.

06How are controlled medications prescribed and recorded?

What to show

Checks before prescribing, and a record of what was signed.

Where wai has it ready

Controlled drug flags, a check before a monitored drug is prescribed, and a read-back before signing.

07How do you monitor quality?

What to show

The indicators, the trend and what changed.

Where wai has it ready

Front desk, response, takings and website reports, read by leaders every week.

What is at stake in a DOH audit?

A late renewal costs a quarter of the licence fee each month, and Malaffi connects almost every facility in the emirate.

  1. 25%

    of the licence fee is charged for each month a renewal is late, for up to six months.1

  2. 6 months

    after expiry, a facility licence is cancelled by law under the licensure standard.1

  3. 3,100+

    facilities are connected to Malaffi, including every hospital in Abu Dhabi.9

Request a demoEmail us

DOH guides

All DOH guides
  1. LicenceHow do you get a DOH facility licence in Abu Dhabi?7 min read
  2. MalaffiWhat does Malaffi require of an Abu Dhabi clinic in 2026?7 min read
  3. SecurityWhat does ADHICS ask of a clinic in Abu Dhabi?6 min read
  4. AuditHow do you prepare for a DOH audit in Abu Dhabi?7 min read
  5. QualityWhat are Jawda and Muashir in Abu Dhabi?6 min read
  6. LicenceHow do you renew a DOH facility licence in Abu Dhabi?5 min read
  7. SafetyHow fast must an incident be reported to DOH Abu Dhabi?6 min read
  8. SafetyWhat does the DOH Patient Consent Standard ask of a clinic?6 min read

Questions

What is the best clinic software for DOH Abu Dhabi?

The best DOH software is the system your facility already runs on, so the evidence is a by-product of the work. Look for one record behind booking, notes, messaging, payments and access, a record built to connect to Malaffi, a full audit trail and records hosted in the UAE. wai is built that way, to help you achieve a clean DOH audit.

Is there DOH approved clinic software?

The Department of Health Abu Dhabi licenses, audits and rates healthcare facilities. It does not approve, certify or endorse software, wai included, and software cannot earn a licence on a provider's behalf. wai keeps the records your team uses to show DOH how care is delivered, and DOH decides the licence.

Is Malaffi mandatory?

Yes, DOH's policy makes sharing data with the exchange mandatory, a permanent licence needs Malaffi approval, and 2026 circulars require Malaffi checks before lab and radiology requests and referral data to Malaffi.

What is ADHICS?

The Abu Dhabi Healthcare Information and Cyber Security Standard, now in version 2. It applies to anyone who handles health information in Abu Dhabi, keeps that information in the UAE unless DOH approves otherwise, and asks for breaches to be reported within 72 hours.

What is Muashir?

The Abu Dhabi Healthcare Quality Index, launched in 2018 as an evolution of Jawda. It classifies distinguished facilities, mainly hospitals, from one to five diamonds.

Does a facility in Abu Dhabi need JCI accreditation?

No, DOH licenses facilities. JCI accreditation is voluntary, and many hospitals hold it for international patients.

Does wai work for hospitals and health systems?

Yes, every facility runs on the same record, inbox and reports. Larger organisations usually start with one pathway, prove it on their own data, and widen it from there.

Where does wai keep our records?

In the UAE, under the UAE's rules, encrypted, with a full audit log. We set this up with you before go-live.

Abu Dhabi in depth

All regulators
  1. Abu DhabiClinic AI in Abu Dhabi
  2. Abu DhabiAI scribes and UAE data residency

Across the UAE

  1. Read nextJCI accreditation
  2. Read nextDHA, the Dubai Health Authority
  3. Read nextUAE clinic regulations in 2026
  4. Read nextClinic AI in Sharjah

See wai on your own diary, notes and inbox.

Fifteen minutes on video, on your own diary, notes and inbox. Built to help you achieve a clean DOH audit. wai hosts your clinic's records in the UAE, under the UAE's rules. We set this up with you before go-live.

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team@wellnessa-i.com

Sources

  1. 1Department of Health Abu Dhabi, 2025Standard for Healthcare Facility Licensure, version 6, effective September 2025Read source
  2. 2Department of Health Abu Dhabi, 2026DoH advances healthcare regulation, standards and community engagementRead source
  3. 3Department of Health Abu Dhabi, 2020DoH reveals the Abu Dhabi Healthcare Quality IndexRead source
  4. 4Department of Health Abu Dhabi, 2026DoH closes five healthcare facilities and suspends staff pending referral to Public ProsecutionRead source
  5. 5Department of Health Abu Dhabi, 2026Circular 2026/144, mandatory submission of referral data to MalaffiRead source
  6. 6Harvard Business Review, 2011The Short Life of Online Sales LeadsRead source
  7. 7JAMA Network Open, 2025Clinician Experiences With Ambient Scribe Technology to Assist With Documentation Burden and EfficiencyRead source
  8. 8BMJ Open, 2016Using digital notifications to improve attendance in clinic, systematic review and meta-analysisRead source
  9. 9Malaffi, 2026Malaffi, the Abu Dhabi Health Information ExchangeRead source