Key points
- Sharjah had about 1.8 million people at its 2022 census, 208,000 Emirati citizens and 1.6 million expatriate residents.1
- The federal portal names the Sharjah Health Authority as the emirate's health authority, alongside the federal Ministry of Health and Prevention.2
- Federal Law No. 2 of 2019 requires providers to keep health data confidential, protect it from unauthorised change and keep it available to authorised parties.3
- Sharjah is the only emirate on both coasts, with Khorfakkan, Kalba and Dibba Al Hisn on the Gulf of Oman.1
- wai keeps each Sharjah clinic's records in the UAE, and the doctor signs every note.
Summary
A Sharjah clinic can use AI for notes and patient messages under Federal Law No. 2 of 2019 on ICT in health, with the Sharjah Health Authority as the emirate's health authority. Health data stays confidential and available to authorised people, a person at the clinic approves every reply and the doctor signs every note.
Every Arabic and English enquiry answered the evening it arrives, from Al Majaz to Khorfakkan, and every note signed before the doctor leaves. The Sharjah Census 2022 counted about 1.8 million people, 1.6 million of them expatriate residents.1
See it in your clinicThirty minutes on your own patients and doctors.
Request a demoSee an evening Arabic message from a Sharjah family become an approved booking with a deposit in dirhams, in fifteen minutes with a clinician who uses wai daily.
| Body or law | Rule | What to ask | How wai meets it |
|---|---|---|---|
| Sharjah Health Authority | Regulatory framework, inspection and standards for the emirate | Is the clinic in good standing | Every action logged and exportable for inspection |
| Federal Law No. 2 of 2019 | Health data confidential, intact and available to authorised parties | Who can see each record | Role-based access enforced in the database |
| Federal Law No. 4 of 2015, amended 2021 | Private health facilities regulated | Is the facility licence current | Set up under the clinic's own name after signing |
| Federal Law No. 5 of 2019 | Practice of the medical profession | Who signs each note | The licensed doctor edits and signs |
| Patient's Rights and Responsibilities Charter | Patients informed of their rights | How is the AI line added to notices | Consent wording set up with the clinic |
The private care market in Sharjah
Sharjah is the UAE's third largest emirate, covering 2,590 square kilometres, and the only one with coasts on both the Arabian Gulf and the Gulf of Oman.1 The Sharjah Census 2022 counted about 1.8 million people, 208,000 of them Emirati citizens and 1.6 million expatriate residents.1
The emirate's GDP reached about AED 145.2 billion in 2023, up from AED 136.4 billion in 2022.1 The federal portal lists Sharjah Healthcare City among the UAE's healthcare cities, complexes of clinics across specialties.4
The rules a clinic in Sharjah works under
The federal portal names the Sharjah Health Authority as the body that carries out in Sharjah the regulatory role the Department of Health holds in Abu Dhabi, setting the framework, inspecting against it and enforcing standards.2 The Ministry of Health and Prevention is the federal health authority, and Emirates Health Services provides federal healthcare and treatment services.2
Federal law sets the ground rules for every private clinic in the emirate. The portal lists Federal Law No. 5 of 2019 on the practice of the medical profession, Federal Law No. 4 of 2015 on private health facilities as amended in 2021, and Ministerial Resolution No. 14 of 2021 on the Patient's Rights and Responsibilities Charter among the key federal regulations.3
Federal Law No. 2 of 2019 on ICT in health fields applies in every emirate and in the free zones. A provider using ICT must keep health data confidential and share it only with due authorisation, protect it from destruction or unauthorised alteration, and keep it available to authorised parties when needed.3
wai hosts each clinic's records in its own country, under that country's rules. We set this up with your clinic. wai is compliant with these rules and built for clinics in Sharjah. Access is role-based and enforced in the database, and every message, draft, approval and signature is logged for the clinic to export.5
The languages Sharjah patients write in
Of Sharjah's roughly 1.8 million people, about 208,000 are Emirati citizens, so Arabic and English messages arrive alongside many other languages from the emirate's 1.6 million expatriate residents.1
wai works in any language, Arabic first.76 A Sharjah patient can record intake answers by voice in the language they think in, and the doctor reads them in English ahead of the appointment.6
What a demo shows in Sharjah
A WhatsApp message in Arabic arrives at 22:30 from a mother in Al Khan asking whether her daughter can see the dermatologist after school on Tuesday. wai keeps it in the family's thread, reads the dermatologist's busy times from Google Calendar, Outlook or Apple Calendar, and drafts an Arabic reply with two open times. The receptionist approves it before the clinic opens.
The booking link takes a deposit in dirhams by card or Apple Pay through the clinic's own Stripe account, and the family receives a confirmation, a receipt and an intake questionnaire.8 A call missed from a patient in Kalba becomes a drafted text in that patient's thread. In the consultation wai drafts the note, the dermatologist edits and signs it, and the insurance claim is prepared from the signed note for the team to check.
For health systems, government and insurers in Sharjah
Hospital groups, insurers and public programmes serving Sharjah and its east coast towns can commission a system built on wai for one pathway, such as follow-up for patients in Khorfakkan and Kalba, with records hosted in the UAE and data, configuration and model rights written into the contract. See wai for health systems and governments.
Where to start
First, check the clinic's standing with the Sharjah Health Authority.2 Second, map each patient data flow against the confidentiality, integrity and availability duties of Federal Law No. 2 of 2019.3
Third, align the patient notice with the Patient's Rights and Responsibilities Charter, and add the AI scribe line using the consent form template.3 Fourth, count last month's enquiries by language, hour and town, then book a Sharjah demo and bring that count.
Bring a week of Sharjah enquiries, from the city and the east coast, and see the drafts your reception would approve.
Frequently asked questions
Who regulates health care in Sharjah?
The federal portal names the Sharjah Health Authority as the emirate's health authority, with the Ministry of Health and Prevention as the federal authority.2
Does Federal Law No. 2 of 2019 apply in Sharjah?
Yes. It governs ICT in health fields across the UAE, free zones included, and sets duties on confidentiality, integrity and availability of health data.3
Which federal laws govern private clinics?
The portal lists Federal Law No. 4 of 2015 on private health facilities, amended in 2021, and Federal Law No. 5 of 2019 on the medical profession among them.3
Can patients pay a deposit in dirhams?
Yes. Card and Apple Pay payments run through the clinic's own Stripe account, and Stripe lists the United Arab Emirates among its supported countries.8
Does wai reply in Arabic?
Does the AI answer patients by itself?
No. Each reply waits in the thread until a receptionist approves and sends it, and the dermatologist signs the note.
Sources
- 1The Official Portal of the UAE Government (u.ae), 2026Sharjah, the seven emiratesRead 15 October 2026Read source
- 2The Official Portal of the UAE Government (u.ae), 2026Health authoritiesRead 15 October 2026Read source
- 3The Official Portal of the UAE Government (u.ae), 2026Health policy and laws, including Federal Law No. 2 of 2019 on ICT in health fieldsRead 15 October 2026Read source
- 4The Official Portal of the UAE Government (u.ae), 2026Healthcare providersRead 15 October 2026Read source
- 5wai, 2026Security at waiRead 15 October 2026Read source
- 6wai, 2026wai changelog, intake answered by voice in any languageRead 15 October 2026Read source
- 7wai, 2026wai changelog, intake answered by voice in any languageRead 15 October 2026Read source
- 8Stripe, 2026Stripe global availability, supported countriesRead 15 October 2026Read source
Every Sharjah family answered the evening they write, every note signed before the doctor leaves.
Fifteen minutes with a clinician who uses wai daily, on your own messages and diary. We reply within one working day.
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