Everything your patients feel, between the visits
The visit is twenty minutes. These are the other days. Each one is built with private clinics in London, New York, Miami and Dubai, and each is a place to partner with us.
What we are building
A clinic your patients never have to chase
Every scribe now writes the note. That was the easy part. What a patient remembers about your clinic happens in the other hundred and sixty-seven hours of the week, in the question at nine at night, the result read alone, the plan half forgotten by the car park.
We are building the system that runs those hours for a private clinic, before, during and after the room. Your doctors, in your name, reachable in minutes, with the whole record in front of them and a person approving everything that reaches a patient.
We build it with clinics in London, New York, Miami and Dubai, on each market's rules, and the clinics that join early decide what it becomes.
What piles up
Results, questions, plans and recalls arriving faster than any team can carry them, most of them outside opening hours.
What it costs you
Lying awake wondering what was missed, and practising below the standard you set for yourself when you opened the doors.
Why it is wrong
A patient should never be missed because a person was busy, and nobody should have to manage their own care.
The features
Eight ways your clinic is there between the visits
Doctor on demandYour doctors, one tap from every patientLet patients reach one of your own doctors in minutes, in the chat, on a call or on video, under your clinic's name and at your price.How it worksThe patient chooses howYour doctors are asked in orderThe doctor joins the same threadFor your patientsAn answer tonight, from your clinicFor your clinicA new line of revenue that keeps patientsSee how it works
Results explainedEvery result, explained in your doctor's wordsEvery blood result reaches the patient with your doctor's own comment and a plain explanation, so patients understand them and your inbox stays quiet.How it worksThe result arrivesThe doctor adds a sentenceThe patient can askFor your patientsUnderstood the same dayFor your clinicFewer worried messagesSee how it works
Patient memoryWhoever the patient sees, the doctor already knows themEvery doctor in your clinic walks in knowing the patient, with every fact traced to the letter, result or visit it came from.How it worksEverything lands in one recordA brief before every visitEvery answer shows its workingFor your patientsNever starting againFor your clinicKnowledge that staysSee how it works
After-visit companionThe plan goes home with the patient, and so does the clinicThe signed plan goes home with every patient and each prescription and follow-up is tracked. We are building the companion that answers with partner clinics.How it worksThe signed plan goes to the patientThe patient can ask, and is askedEvery loop is closedFor your patientsNever alone with the planFor your clinicFollow-ups that happenSee how it works
Proactive carePatients hear from you before they think to askPatients hear from your clinic before they need to ask, for the review, the repeat test or the refill, with every message approved by a person.How it worksWhat is due is foundThe message is drafted and heldThe patient schedulesFor your patientsReminded by their own clinicFor your clinicA diary filled with careSee how it works
Multilingual careEvery patient heard in their own languageEvery patient speaks and reads in their own language, and every doctor reads in theirs, across messages, results, plans and live calls.How it worksThe patient speaks their languageThe doctor replies in theirsEverything else followsFor your patientsUnderstood, and understandingFor your clinicA clinic for the worldSee how it works
Family and carer accessThe people who care for your patient can help, with permissionWith the patient's consent, family and carers see the plan, results and appointments, and the patient can take access back at any time.How it worksThe patient invites someoneThey see what they were givenThe patient stays in chargeFor your patientsSupport they choseFor your clinicClear permissionSee how it works
Specialist opinionsA specialist's answer tomorrow, without the referralReferral letters drafted from the record today, with next-day specialist answers and second opinions being built with partner clinics now.How it worksAsk with the record attachedThe specialist answersSecond opinions the same wayFor your patientsAnswers in daysFor your clinicA specialist bench, on demandSee how it works
How it fits together
One patient, one week, one record
Each feature works alone. Together they are one system on one record, so every step knows what happened in the last. Here is a week for Nadia, an invented patient at your clinic.
Monday evening
Nadia asks for a doctor
Doctor on demandMinutes later
Her doctor sees her history first
Patient memoryMonday evening
Her result, in her doctor's words
Results explainedTuesday
She writes back in Arabic
Multilingual careTuesday
She gives her daughter access
Family and carer accessWednesday
Her prescription, tracked to collection
After-visit companionThursday
A referral drafted from her record
Specialist opinionsSix weeks on
Her repeat test, booked at home
Proactive care
Bring a week of your own patients and we will draw it for your clinic.
Why join now
The clinics that join now decide what this becomes
We are building the after-visit companion and specialist opinions with partner clinics now. Partnering means building them on your patients, your doctors and your rules, with the people writing the software.
Shape what we build
Design partners use the features before anyone else and tell us what to change. What you ask for lands in the product other clinics get.
Set up on your clinic
We set each feature up with your doctors, your prices and your rules, in your market, and change it as you learn.
Talk to the builders
Your feedback goes to the team writing the software, not to a ticket queue.
Start with a pilot
Groups can begin with our sixty day pilot, with three success measures agreed with your medical director before day one.
The pilot's terms are on its own page. Every credential we hold is listed with its status and date on our security page.
Questions
What owners and medical directors ask first
What is wai, beyond the scribe?
The system that runs the patient's whole week around your clinic. It writes the note, and it also brings your doctors to patients in minutes, explains results, keeps the plan going after the visit and reaches patients when something is due.
Do we have to use every feature?
No. Clinics start with the one that matters most to them and add others when they are ready. They share one record, so each one makes the next better.
Can a clinic use all of these today?
Six of them run in clinics today. We are building the after-visit companion and specialist opinions with partner clinics now, and the clinics that join shape them.
Does anything reach a patient without a person approving it?
No. Drafts are held for your team to approve, and anything clinical is signed by a doctor.
Does it work outside the UK?
Yes. The same product runs in the UK, the US and the UAE, on each market's rules, with each clinic's records hosted in its own country.
How do we become a design partner?
Tell us which feature matters most to your clinic. We will show it to you on your own patients and doctors, then set it up with you.
Partner with us
Tell us what your patients need between visits
Show us a week at your clinic and we will show you where each of these would change it, then build the first one with you.
Or write to team@wellnessa-i.com. We reply within one working day.
