Your doctors, one tap from every patient
A patient with a question can bring one of your doctors into the conversation, schedule a call or start a video, and the first of your doctors available joins with the whole case in front of them.
- Ways in
- Chat, call or video
- Who answers
- Your doctors, theirs first
- Price
- Set by your clinic
- Where
- The thread they are in
The problem
The question arrives at nine at night, and the patient goes somewhere else to ask it
The owner
Your patients already pay for medicine on demand. When your clinic cannot answer tonight, an app with somebody else's doctors will, and the relationship goes with it.
The doctor
You want paid work you can take from home between sessions, with the notes in front of you, rather than a stranger's case with none of the history.
The patient
They want to know whether the rash can wait until Monday, from a doctor at the clinic they chose, without filling in a form first.
How it works
Three steps, and your clinic decides each one
The patient chooses how
In the middle of a conversation with your assistant, the patient picks the chat, a call at a time that suits, or a video now. Your price is on the button, and they pay before anyone is asked.
Your doctors are asked in order
The request goes to the doctors you have on, the patient's own doctor first. Each sees the fee, the question and the guideline before accepting, and the first to accept takes it.
The doctor joins the same thread
The patient sees who has joined. The doctor has the full case, writes the note as they talk, and any follow-up happens in that thread, so nothing is lost between messages.
See it on your own patients and your own doctors, in thirty minutes on video.
What changes
Patients stay with your clinic for the small questions, which is where loyalty is decided
For patients
An answer tonight, from your clinic
A doctor who can see their record answers in the thread they already use, with the history in front of them.
For doctors
Paid sessions on their terms
Doctors accept the cases they want when they have time, see the fee before they say yes, and get paid through the clinic.
For the clinic
A new line of revenue that keeps patients
Every question answered inside your clinic is one that did not go to an app, and a response clock shows how fast your team answers.
153%
rise in patient messages per patient-year from 2020 to 2025, against 17% for office visits, across tens of millions of US patients.
Long et al., JAMA, 2026. A published study, not a wai result.
Where it works
The same product in every market, on each market's rules
United Kingdom
Remote consultations sit inside your CQC registration, and online primary care has its own application form. Doctors follow GMC guidance on remote prescribing, and controlled drugs need access to the record.
Self-pay at your price. Private medical insurance usually bundles a digital GP, so this is a service your patients choose to pay you for.
United States
The doctor holds a licence in the state where the patient is, and the interstate compact speeds that up in most states. Telehealth prescribing of controlled substances follows DEA rules, extended to 31 December 2026.
Cash pay at your price, or the e-visit codes 99421 to 99423 by time where you bill insurance for portal care.
United Arab Emirates
Dubai clinics need DHA telehealth authorisation and Abu Dhabi clinics follow the DoH tele-medicine standard. Health data stays in the country under Federal Law No. 2 of 2019.
Self-pay at your price, with Arabic and English throughout.
Elsewhere
In Australia, Medical Board guidance asks for a real-time consult before prescribing unless the doctor is the patient's usual practitioner, so the chat triages and the call prescribes. Each market's rules decide which doctors are offered the request.
Your currency and your price, paid to the clinic.
Records are hosted in each clinic's own country under its rules. Every credential we hold is listed with its status and date on our security page.
Whose doctors answer the patient?
Yours. The request goes only to doctors you have added, the patient's own doctor first, and only to doctors registered where the patient is.
What does the patient pay, and what does the doctor earn?
You set both, per market and per kind of request. The patient pays before the request goes out, the doctor sees the fee before accepting, and the doctor is paid through the clinic.
What happens if no doctor accepts?
The request moves down your list, then to whoever you name as cover. If nobody can take it inside the time you set, the patient is offered the next available call and is not charged for the request that went unanswered.
Can a doctor prescribe from the chat?
Where the rules of the market allow it and the doctor judges it safe. Where a real-time consult is needed, the doctor moves the patient to a call or video in the same thread.
Is the conversation part of the record?
Yes. The thread, the note the doctor signs and any prescription all sit on the patient's record, and the next doctor sees them.
How quickly can we start?
Video and scheduled calls run today. A doctor joining the patient's chat is the newest part, and we set it up with your doctors and your prices first.
Partner with us
Build it with us, in your clinic
We set each feature up with your doctors, your prices and your rules, and the clinics that partner with us early shape what it becomes.
Or write to team@wellnessa-i.com. We reply within one working day.
