Product, appointments and no-shows
Appointments, reminders and fewer missed visits
wai takes online appointments from your own website, reads each clinician's diary from their calendar, and sends a reminder before every visit. When a patient misses a visit it drafts the rebooking message for your team, and when a slot opens it can offer it to the waitlist.
Updated . Every capability on this page was checked against the product that day.
What appointments does
The diary fills from your website, and a missed visit becomes a rebooking rather than a gap in the day.
- 01
Online booking
A booking page on your own website, showing the real open slots for each clinician and service.
- 02
Calendar sync
Each clinician's diary read from Google, Microsoft or Apple calendars, so a slot is never offered twice.
- 03
Reminders
Reminders sent by WhatsApp and email on the schedule your clinic sets.
- 04
Rebooking after a missed visit
A rebooking message drafted for every missed visit, sent once your team approves it.
- 05
Waitlist offers
When a slot opens, it is offered to patients on the waitlist for that clinician.
- 06
Repeat no-show flags
Patients who miss visits more than once are flagged for the front desk.
What changes for patients and the business
- 01
Appointments and booking
Online booking from your own website, every clinician's diary read from their calendar, reminders, rebooking after a missed visit and waitlist offers when a slot opens.
- For patients
- Online booking at any hour, with a reminder before the visit.
- For the business
- Fewer missed appointments, and cancelled slots offered to the waitlist.
- On the record
- Every booking, reminder and change, with a time and a name.
Questions
Does it replace our booking system?
It can, or it can sit on your website and read the clinicians' existing calendars. Most clinics start with the booking page and the reminders, and add the rest once the diary runs from it.
How does it reduce missed appointments?
A reminder goes out before every visit, and patients sent a reminder are more likely to attend. A missed visit is followed by a rebooking message, and an opened slot can go to the waitlist.
Which calendars does it read?
Google, Microsoft and Apple calendars, so each clinician keeps the diary they already use and a slot is never offered twice.
Further reading
- Read nextClinic booking and rescheduling, step by step
- Read nextHow to add online booking to a clinic website
- Read nextClinic cancellation policy and deposit terms
- Read nextOnline booking go-live checklist for clinics
- ProductWhat missed visits cost your clinic
- ProductOnline booking for any clinic site
- ProductCalendar integrations
See wai on your own clinic.
A 15 minute video call on your own diary, notes and inbox, with this page's appointments and no-shows shown on real cases. Prices for clinics, groups and hospitals are on the pricing page.