[Clinic name]
Controlled document
[Address]
[Registration or licence number]
HCSA inspection checklist
1The licence
- Every service you provide is licensed, and every mode of delivery approved.
- No specified service offered without MOH's approval.
- The renewal date in the diary, two months ahead of expiry.
- Contacts updated to hsa.gov.sg from 1 November 2026.
2Key Office Holders
- A Principal Officer named and in post.
- A Clinical Governance Officer who meets every criterion, in good standing.
- The CGO's oversight written down and done, with the reports they read.
- The Code of practice for Key Office Holders read and followed.
3Records
- Patient health records accurate, complete and signed.
- Retention set to the licence conditions, 6 years for outpatient records.
- A record of who accessed patient records, and why.
- A plan for NEHR contribution before your batch's deadline.
4Patients and advertising
- Fees and policies shown before the patient commits.
- Every advert factually accurate and capable of being substantiated.
- No laudatory claims and no misleading testimonials.
- Complaints answered, recorded and closed.
5What an HCSA inspector may ask
- Which services and modes of delivery are you licensed for? What to show, the licence, and the record of the services actually delivered.
- Who is your Clinical Governance Officer, and how do they oversee care? What to show, the CGO's qualifications and the oversight they actually do.
- Show me this patient's record. What to show, an accurate, complete record, signed and timed.
- How long do you keep records, and how? What to show, retention matched to the licence conditions, and secure storage.
- How do patients consent, and how is that recorded? What to show, what the patient was told, when they agreed, and where it is written.
- Who can see patient records? What to show, roles, access controls and an access log.
- How do you advertise the clinic? What to show, adverts that are accurate and can be substantiated.
AAppendix, Mock inspection findings
- A.1Date ______ Led by ______
- A.2Records reviewed ______ Gaps ______
- A.3Licence and modes checked ______
- A.4Advertising checked ______
- A.5Actions, owner and date ______