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HCSA compliance hub

HCSA guides

Each guide answers one question a provider in Singapore asks about HCSA, from the official sources it cites. There are 8 guides across 6 topics, last checked on 15 October 2026.

The depth of a licensing review, written from MOH and HSA's own pages. Your licence, and every patient who trusts it, rest on getting these right. Each guide ends with how wai does the work.

Updated .

A clinic manager and a receptionist working at laptops on a pale stone counter in a Singapore clinic lounge, a frangipani tree behind themChangesWhat changes when HSA takes over HCSA licensing?A clinic administrator working at a laptop by a desk lamp in a quiet records room in Singapore at dusk, shelves of folders behind herLicenceWhat are the HCSA licence conditions for a clinic?A doctor opening the door of her new clinic in a white colonial bungalow in Singapore in the early morning, the garden lush around herLicenceHow do you apply for an HCSA clinic licence in Singapore?A Singapore GP in a white coat talking with a patient across her desk, the laptop closed beside her and tropical trees through the windowInspectionHow do you prepare for an HCSA clinic inspection?A doctor in his fifties listening to a patient across a small round table in a Singapore consulting room, his hands folded, window lightPeopleWhat does a Clinical Governance Officer do under HCSA?

More guides

  1. 15 Oct 2026How long must a Singapore clinic keep patient records?Records
  2. 15 Oct 2026When must a Singapore clinic contribute to NEHR?Records
  3. 15 Oct 2026What can a Singapore clinic say in its adverts under HCSA?Patients

How the guides map to the HCSA framework

The hub sets out the 4 headings HCSA works to, and the guides take them one task at a time.

The 4 headings on the HCSA hub

  1. The licence, 4 parts on the hub. HCSA licenses services rather than premises. A clinic holds a licence for each service it provides, and approval for each way it delivers it.
  2. Key Office Holders, 3 roles on the hub. Named people answer for the service. A Principal Officer runs it, and for outpatient medical services a Clinical Governance Officer oversees its clinical quality.
  3. Regulations and licence conditions, 5 instruments on the hub. The Act, its regulations, the licence conditions and the codes of practice, all of which a licensee must comply with.
  4. Patient health records, 3 duties on the hub. Records kept accurate and for the period the licence conditions set, and, under the Health Information Act, contributed to the National Electronic Health Record.

The 6 topics the guides are filed under

  1. Changes, 1 guide and about 6 minutes of reading. HSA takes over HCSA licensing.
  2. Licence, 2 guides and about 15 minutes of reading. HCSA licence conditions for OMS and Applying for an HCSA clinic licence.
  3. Inspection, 1 guide and about 7 minutes of reading. Preparing for an HCSA inspection.
  4. People, 1 guide and about 6 minutes of reading. The Clinical Governance Officer.
  5. Records, 2 guides and about 12 minutes of reading. Patient health records and retention and NEHR readiness under the Health Information Act.
  6. Patients, 1 guide and about 6 minutes of reading. The HCSA advertisement regulations.

Questions about the HCSA guides

Which HCSA guide should I read first?

Start with HSA takes over HCSA licensing, the first guide on this page, about 6 minutes of reading, filed under Changes. The other 7 each stand on their own, so take them in the order your own preparation needs.

How do these guides relate to the HCSA hub?

The HCSA hub sets out the 4 headings HCSA works to and how wai evidences each one. Each guide goes one level down, to a single task, with steps to follow, a template to copy, answers to common questions and the sources behind it.

How current are the HCSA guides?

Every guide shows the date its facts were checked against the official sources it cites. All 8 were checked on 15 October 2026, the same date the hub shows beside its Updated line.

Are the HCSA guides legal advice?

They are guidance, not legal advice, written from what HCSA publishes, with a link to the source for each fact. HCSA does not endorse wai or any software, and the licence for your organisation is decided by HCSA.

How do I request a demo for HCSA?

Request a demo from this page and it reaches the wai team with HCSA already named, so the call starts from HCSA rather than a general tour. You can also write to team@wellnessa-i.com.

The hub

  1. HCSAWhich clinic software meets HCSA licence rules?Hub

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