Prepare against the licence and its conditions, showing that every service and mode is approved, your Key Office Holders are in post and doing the work, records are accurate and kept for the right period, and adverts and policies meet the regulations. From 1 November 2026 the inspector comes from HSA.
What an inspection tests
Inspections test compliance with the Act, its regulations, licence conditions and codes of practice, all of which a licensee must meet.1 From 1 November 2026, HSA administers inspections and audits under HCSA, applying the same rules.2
| Area | What to have ready |
|---|---|
| Licence | Services, modes and any specified services, all approved |
| Key Office Holders | Principal Officer and Clinical Governance Officer, with the CGO's oversight shown |
| Records | Accurate, complete, signed, and retained to the licence conditions |
| Access | Who can see records, and a log of who did |
| Patients | Fees and policies shown before the patient commits |
| Advertising | Accurate and capable of being substantiated |
- Walk the licence. Check every service and mode delivered against what is approved.
- Pull five records. Read them cold and check each is signed, timed and complete.
- Ask the CGO. Ask the CGO to show how they oversee care.
- Check the adverts. Website, social posts and signage, against the advertisement regulations.
- Fix and record. One page of findings, owners and dates.
- Date ______ Led by ______
- Records reviewed ______ Gaps ______
- Licence and modes checked ______
- Advertising checked ______
- Actions, owner and date ______
Questions
Who inspects after 1 November 2026?
HSA administers inspections, audits and enforcement under HCSA from that date.
Do the rules change with HSA?
No, the Act, regulations, conditions and codes stay the same.
Is there a rating after an inspection?
No, HCSA has no public rating. Breaches are dealt with through the licence.
Sources
- 1MOH, HCSA, 2026Summary of requirements for licenseesRead source
- 2Health Sciences Authority, 2026A more integrated regulatory system for healthcareRead source
Written by the wai team from Healthcare Services Act licensing, Singapore guidance, checked on 15 October 2026. This is guidance, not legal advice. HCSA does not endorse wai or any software.