What changed in wai

Booking hands over to the patient app, with each booking shown as a card on Home.

Transcripts show beside the note, and a pre-visit summary is drawn from the patient's WhatsApp messages.

Patient flags cover any controlled drug, proposed flags, review dates and restricted safeguarding notes.

Every booked platform call goes on the clinic's Google Calendar, and moves when the booking moves.

Every guideline opens full screen, with the parts that apply to this patient highlighted.

Letters draft in seconds, and a visit can be sent to the front desk for follow-up in one step.

Cited answers are checked against a gold set on every release, and a clinic can add its own guidelines.

NICE guidelines are cited the way NICE prints them.

Patient flags, with a check before a monitored controlled drug is prescribed.

The recording screen shows the visit's top three topics to cover.

Recording consent is taken at booking, so the consultation starts without a separate consent step.

Patients can request a time from a clinician who has no published hours.

The cancellation policy is shown at booking, and times are kept when the clinician cancels.

Video calls run from a quiet lobby to goodbye, with live captions.

A visit can no longer end without a note and go unnoticed. The audio is held, a plain warning shows, and a watchdog checks.

Intake questions can be answered by voice in any language, and the clinician reads them in English.

The assistant never issues refunds. Refund requests go to the accounts team.

The transcript is ready when the visit ends, and the note follows in seconds, written to the guideline.

Availability comes from the clinician's own calendar, with no more availability emails.

No patient name or note text on a clinician's lock screen, and a privacy cover in the app switcher.

Recording carries on through phone calls, with medical speech recognition and prescribing checks.

A signed fit note can be amended. The signature is withdrawn, the note edited and signed again.

The revised Med 3 fit note, the same from the clinician's app and the web.

Send later on the front desk composer.

The bloods report drafts from the results already on the record.

The record shows what was signed in SignatureRx.

Prescription signing reads the prescription back before it is signed.

Answers about a patient are grounded in that patient's own record.

A private note on a front desk thread can never be sent to the patient.

Moving an appointment moves every calendar invite it owns.

A two-minute response clock on every new enquiry.