Product, billing and insurance claims
Billing and insurance claims, from the signed note
wai takes card payments into your own Stripe account, raises invoices and receipts, and reconciles what was paid against each visit, with an export for your accountant. For insured patients it drafts diagnosis codes from the signed note and prepares the claim for your team to check and submit.
Updated . Every capability on this page was checked against the product that day.
What billing does
Every charge, invoice and payment sits against the visit it belongs to, so the month closes from the record rather than from a spreadsheet.
- 01
Card payments
Patients pay by card into the clinic's own Stripe account, connected once during set-up.
- 02
Invoices and receipts
Invoices raised against each visit, with receipts and payment reminders sent to the patient.
- 03
Reconciliation
Paste an insurer's remittance and match it line by line against your invoices, and see card payments against bookings.
- 04
Takings
Takings by day, clinician and service, for any period.
- 05
Export for your accountant
Invoices exported as a spreadsheet file, on the day they are asked for.
- 06
Codes from the signed note
ICD-10 codes proposed from the signed record, with the lines behind each one, for your team to accept or change.
- 07
Insurer profiles
In the UK, the coding each major insurer expects, kept per insurer so invoices go out in the right shape.
What changes for patients and the business
- 01
Billing and payments
Card payments into your own Stripe account, the cancellation policy shown at booking, invoices, statements and reconciliation, with an export for your accountant.
- For patients
- A clear price and policy before they commit, and an invoice in their app.
- For the business
- Payments reconciled against visits, with an export for your accountant.
- On the record
- What was charged, when, against which visit, and the policy the patient saw.
What the research says
7x
An enquiry answered within the hour is nearly seven times as likely to become a real conversation.1
What your regulator asks for
All regulatorsQuestions
Does the money go through your account?
No. Patients pay into the clinic's own Stripe account, and the clinic sees every payment against the visit it belongs to.
How are insurance claims prepared?
From the signed note. wai proposes the diagnosis codes with the lines of the record behind each one, raises the invoice, and your team checks the claim and submits it through the insurer's own channel.
Does it work with eClaimLink, Shafafiya or NPHIES?
wai prepares every claim for all three, with the signed note, ICD-10 codes and itemised invoice ready for your billing team to submit. Each system has its own page below.
Further reading
- Read nextFrom consult note to invoice, the coding workflow
- Read nextInsurance eligibility and claims, what AI prepares
- Read nextReconciling clinic bookings, payments and refunds
- Read nextClinic invoices, memberships and payment chasing
- ProductClinic management software
- ProductPricing for clinics, groups and hospitals
- ProductIntegrations
See wai on your own clinic.
A 15 minute video call on your own diary, notes and inbox, with this page's billing and insurance claims shown on real cases. Prices for clinics, groups and hospitals are on the pricing page.