Checkout. Booking and payment for any clinic, in one flow.Set up CheckoutIf an inspector asked tomorrow to see last month's consent, notes and patient conversations, how long would it take your team? With wai, the records are already there.
Request a demoUpdated
wai is clinic software for CQC-registered private clinics in England that keeps the records an inspector reads, written as the day runs. Notes are signed and dated, consent is recorded at booking, every patient conversation sits on one thread, and every access to a record is logged against a named account.
Your policies and audits stay in your governance system. wai is where the evidence of care itself is written.
| What you get | What CQC asks | What wai keeps |
|---|---|---|
| The five key questions | Is the service safe, effective, caring, responsive and well-led1 | A record of each day's care that answers all five, with times and names |
| Records | An accurate, complete and contemporaneous record for each person, under good governance2 | The note written from the consultation and signed by the clinician on the day |
| Consent | Care given only with the consent of the person3 | Recording consent taken at booking, on the patient's record |
| Complaints and responsiveness | Complaints received and acted on4 | Every call, WhatsApp and email on one thread per patient, with response times |
| Safe care | Risks assessed and managed5 | Patient flags for controlled drugs and safeguarding notes, at the point of care |
| Who did what | Records kept secure and accessed appropriately2 | Every read of a record logged against a named account, to the minute |
The note written from the consultation, cited to guidelines such as NICE, with the transcript beside it, for the clinician to read, edit and sign.
Recording consent taken at booking, on the patient's record.
WhatsApp, email and calls in one place, with a response clock on every new enquiry and recalls a clinician approves.
Patient flags for controlled drugs and safeguarding notes, seen at the point of care.
Every person on a named account, role-based access enforced in the database, and the clinician's GMC number on every letter they sign.
Who saw what, who changed what, and when, to the minute.
See it run on one of your own consultations or a day at your front desk. Fifteen minutes on video.
Request a demoHow to prepare, guide by guide. See CQC and wai and the CQC guides.
A SOC 2 Type II report, sent on request. See security.
The scribe is $350 a clinician a month, published on the pricing page, and the front desk is priced per location. The records an inspector reads come with both, written as the work is done rather than assembled before a visit. Request a demo for your clinic's price.
wai runs every day at The Wellness, a CQC-registered private clinic in London, in 11 languages, and every clinician there has 15 hours a week back. Read the customer story.
What a demo shows
The one that writes the evidence as care happens. wai keeps signed notes, consent, every patient conversation and a full audit trail on one record, so the records an inspector reads already exist. Policies and audits stay in your governance system.
CQC rates a service on five key questions, whether it is safe, effective, caring, responsive and well-led. Keep an accurate, complete and contemporaneous record for each person, take consent before care, act on complaints and manage risk, and be able to show each one when asked.
Regulation 17 asks for an accurate, complete and contemporaneous record for each person using the service, kept securely. Inspectors also look at consent, complaints and how risks are managed.
Side by side. wai is where the clinical record and the patient's conversations are written, and your policies, audits and incident register stay in your governance system.
The clinic. CQC registers the provider of care, and wai is the software your clinic keeps its records in.
Further reading
Fifteen minutes on video, on your own diary, notes and inbox.