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CQC compliance hub

CQC guides

Each guide answers one question a provider in England asks about CQC, from the official sources it cites. There are 10 guides across 7 topics, last checked on 15 October 2026.

Step-by-step guides to preparing for CQC, from organising evidence to answering the draft report, each with templates you can copy and the CQC sources behind it. Each guide ends with how wai does the work.

Updated .

A practice manager reviewing papers at a stone counter in a bright clinic loungeEvidenceHow do you organise evidence for the CQC single assessment framework?Two colleagues reviewing a report at a long table under tall Georgian windowsEvidenceWhat does an Outstanding CQC evidence pack look like?Two people in conversation on sofas in a library-like room with tall windowsInspectionHow do you prepare for the CQC interview and site visit?A woman reading at a white desk by a tall sash windowGovernanceWhich policies and documents does CQC expect, and how do you keep them current?A bright, high-ceilinged clinic atrium with a tree, a person walking acrossRegistrationHow do you register a new service with CQC?

More guides

  1. 15 Oct 2026How do you respond to a CQC draft report and factual accuracy check?Inspection
  2. 15 Oct 2026How do you evidence a learning culture to CQC, from incident to change?Safe
  3. 15 Oct 2026How do you use patient feedback as CQC evidence?Responsive
  4. 15 Oct 2026What staff records does CQC expect under fit and proper persons?Safe
  5. 15 Oct 2026How do you move from Requires improvement to Good, and on to Outstanding?Ratings

How the guides map to the CQC framework

The hub sets out the 5 headings CQC works to, and the guides take them one task at a time.

The 5 headings on the CQC hub

  1. Safe, 8 quality statements on the hub. People are protected from avoidable harm and abuse, and the service learns when things go wrong. Guides filed under Safe, A culture of safety, from incidents to learning and Staff records and fit and proper persons.
  2. Effective, 6 quality statements on the hub. Care, treatment and support achieve good outcomes and are based on the best available evidence.
  3. Caring, 5 quality statements on the hub. Staff treat people with kindness, compassion, dignity and respect.
  4. Responsive, 7 quality statements on the hub. Services are organised around people's needs, easy to reach, and act on feedback. Guides filed under Responsive, Patient feedback as evidence.
  5. Well-led, 8 quality statements on the hub. Leadership, governance and culture make sure care is high quality, person-centred and keeps improving.

The 7 topics the guides are filed under

  1. Evidence, 2 guides and about 17 minutes of reading. Organising evidence for the single assessment framework and What an Outstanding evidence pack looks like.
  2. Inspection, 2 guides and about 17 minutes of reading. Preparing for the interview and site visit and Responding to a draft report.
  3. Governance, 1 guide and about 8 minutes of reading. Preparing your documents and policies.
  4. Registration, 1 guide and about 9 minutes of reading. Registering a new service with CQC.
  5. Safe, 2 guides and about 18 minutes of reading. A culture of safety, from incidents to learning and Staff records and fit and proper persons.
  6. Responsive, 1 guide and about 8 minutes of reading. Patient feedback as evidence.
  7. Ratings, 1 guide and about 9 minutes of reading. From Requires improvement to Good.

Questions about the CQC guides

Which CQC guide should I read first?

Start with Organising evidence for the single assessment framework, the first guide on this page, about 8 minutes of reading, filed under Evidence. The other 9 each stand on their own, so take them in the order your own preparation needs.

How do these guides relate to the CQC hub?

The CQC hub sets out the 5 headings CQC works to and how wai evidences each one. Each guide goes one level down, to a single task, with steps to follow, a template to copy, answers to common questions and the sources behind it.

How current are the CQC guides?

Every guide shows the date its facts were checked against the official sources it cites. All 10 were checked on 15 October 2026, the same date the hub shows beside its Updated line.

Are the CQC guides legal advice?

They are guidance, not legal advice, written from what CQC publishes, with a link to the source for each fact. CQC does not endorse wai or any software, and the rating for your organisation is decided by CQC.

How do I request a demo for CQC?

Request a demo from this page and it reaches the wai team with CQC already named, so the call starts from CQC rather than a general tour. You can also write to team@wellnessa-i.com.

The hub

  1. CQCWhich CQC software helps you achieve Outstanding?Hub

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