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For health facilities licensed in Qatar, وزارة الصحة العامة

MOPH clinic software, built to help you achieve a full facility licence.

wai runs booking, clinical notes, patient messaging in Arabic, English or any language, payments and records for Qatar's clinics, centres, hospitals and health systems, and keeps each of them as evidence a MOPH inspector can read. With consent recorded at booking, notes signed during the visit and every complaint thread on one record, wai is built to help you achieve a full MOPH facility licence and keep it.

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Updated . Every MOPH fact is checked against moph.gov.qa and the other official pages cited below.

Two people talking in armchairs in a tall limestone lounge, city towers in morning sun through the full-height windows

For

Private clinics, polyclinics, dental and specialist centres, hospitals and health systems in Qatar

Regulator

Ministry of Public Health, وزارة الصحة العامة

Framework

Facility licensing and inspection, DHP practitioner licensing, patient safety, the Patients' Bill of Rights

Records

Hosted in their own country, under that country's rules

For clinics, centres and health systems

  1. Clinics and polyclinics in DohaA licence through three stages in about 45 working days, and a facility ready for the final inspection.
  2. Dental and specialist centresSterilisation, consent and every practitioner working within their licence, on the record.
  3. Multi-site groupsEvery location on one record, so the evidence MOPH asks for is kept the same way at each site.
  4. Hospitals and health systemsPatient safety reporting, complaints and the Bill of Rights, run across every department.

What a MOPH inspection finds with wai

With wai, patient enquiries are answered the same day in Arabic or English, consent is recorded before the visit, notes are signed during it, and every complaint sits on the patient's own thread with its times. When a MOPH inspector or the Fitness to Practice Section asks for a file, it opens whole.

What does MOPH ask of a health facility in 2026?

Five areas, from the facility licence to the patient's rights, run by three MOPH departments.

Five areas MOPH regulates, from the licence to the patient's rights. Open one for the rules behind it.1

01Facility licensingThe Health Facilities Department licenses every health facility in three stages, from registration to a final assessment with an inspection of the facility's readiness.5 stages
  1. Registration, 5 working days, service per location aligned with the Qatar urban plan
  2. Initial assessment, 20 working days, feasibility, design, layout and flow of work
  3. Final assessment, 20 working days, inspection of the facility's readiness
  4. Engineering drawings approved through the Building Permit System since April 2026
  5. Facility data kept current on the Facility Licensing Portal (FLI)

Facility licensing on moph.gov.qa

02Inspection and enforcementThe Health Facilities Department inspects public and private facilities in the field, reports on them and follows up penalties, including closure of a facility that breaks the rules.4 duties
  1. Field inspections and supervision of healthcare facilities
  2. Follow-up of licensing decisions, including penalties for violations
  3. Law No. 11 of 1982 on Regulating Medical Treatment Institutions
  4. Complaints on licensing and registration received by the department

Inspection and enforcement on moph.gov.qa

03Licensed practitionersThe Department of Healthcare Professions licenses physicians, dentists, nurses, pharmacists, allied and complementary medicine practitioners, verifies their credentials and investigates complaints about them.5 rules
  1. Registration and licensing by profession, with a qualifying exam for named categories
  2. Credential verification at the earliest stage of registration
  3. No practitioner hired to practise before the licence is complete
  4. Continuing professional development through DHP-accredited activities
  5. Fitness to Practice investigation of conduct and competence

Licensed practitioners on moph.gov.qa

04Patient safety and qualityThe Healthcare Quality Department runs national programmes for patient safety and risk management, clinical guidelines, and infection prevention, with QPSS for reporting and learning from incidents.4 programmes
  1. Qatar Patient Safety System, QPSS, with nominated Patient Safety Focal Points
  2. Qatar Patient Safety Classification, launched 11 January 2026
  3. National Clinical Guidelines
  4. Infection Prevention and Control and Anti-Microbial Resistance

Patient safety and quality on moph.gov.qa

05Patients' rights and complaintsThe Patients' Bill of Rights and Responsibilities binds every facility in Qatar. Patients complain to the facility first, then to MOPH, and the Fitness to Practice Section investigates.4 obligations
  1. Patients' Bill of Rights and Responsibilities, displayed in at least three languages, Arabic and English mandatory
  2. A written undertaking signed by the medical director
  3. Complaints to the facility, then to the Governmental Health Communication Center
  4. Law No. 13 of 2016, a permit before health data is processed

Patients' rights and complaints on dhp.moph.gov.qa

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What does a MOPH inspector look at?

Six areas MOPH's own pages, circulars and enforcement notices name.2

  1. 01

    Readiness

    At the final assessment, a facility built to the approved design, layout and flow of work, ready to treat patients.

  2. 02

    Licensed staff

    Every practitioner licensed by DHP before they practise, within their scope and privileges.

  3. 03

    Sterilisation

    Instruments sterilised to MOPH requirements. Three private centres were closed over it in 2025.

  4. 04

    Patient files

    Complete files, including the consent or refusal the Bill of Rights requires to be documented.

  5. 05

    The Bill of Rights

    Displayed in Arabic, English and a third language, with the medical director's undertaking signed.

  6. 06

    Facility data

    The facility's details kept current on the Facility Licensing Portal.

How does a MOPH facility licence work?

MOPH publishes no public rating. It licenses in three stages, inspects, and sanctions what it finds.3

  1. Registration5 working days
  2. Initial assessment20 working days
  3. Final assessment20 working days, with inspection
  4. LicenceIssued after final assessment

  1. 45

    working days across the three licensing stages MOPH publishes for a new health facility.3

  2. 27

    individuals permanently blocked from Qatar's health sector in the first half of 2026 for falsified experience certificates.4

  3. 30 days

    to appeal a sanction to the Minister of Public Health after a Fitness to Practice decision.5

  • Since 14 April 2026, engineering drawings for a health facility are approved through the Ministry of Municipality's Building Permit System, once registration and the preliminary approval letter are in hand.
  • Sanctions run from advice, caution and warning to audit, partial or whole closure of a facility, and cancellation of a licence.
  • A facility may not let a practitioner work before their DHP licence is complete. MOPH closed a facility for it in March 2024.
  • The medical director signs an undertaking to display and apply the Patients' Bill of Rights, and the facility answers for any breach.

What has changed for Qatar facilities?

Three changes a facility in Qatar should know about in October 2026, and which of them bind.

  1. In force since 14 April 2026, engineering drawings for a new facility go through the Building Permit System online, instead of in person at the Health Facilities Department.
  2. Launched on 11 January 2026, the Qatar Patient Safety Classification sets more than 25 incident categories and four levels, applied across government, semi-government and private facilities.6
  3. QPSS, the national patient safety reporting platform, is open to every facility in Qatar. MOPH encourages facilities to join, through one or two nominated focal points, and its page does not make joining mandatory.

Three MOPH departments, one facility

Who at the Ministry does what for a private facility in Qatar.

  1. The Health Facilities Department licenses and renews facilities, inspects them in the field and follows up penalties.2
  2. The Department of Healthcare Professions licenses practitioners, accredits CPD, and through Fitness to Practice investigates complaints and audits practitioners' performance.
  3. The Healthcare Quality Department runs patient safety and risk management, the National Clinical Guidelines and infection prevention, and the QPSS reporting platform.
  4. Law No. 13 of 2016 sits beside them. Health data is personal data of a special nature, processed only with permission from the competent department.

MOPH in Arabic

The Arabic names of the bodies on this page, as the Ministry writes them.

  1. وزارة الصحة العامة, the Ministry of Public Health.2
  2. إدارة المنشآت الصحية, the Health Facilities Department.
  3. إدارة التخصصات الصحية, the Department of Healthcare Professions.
  4. إدارة جودة الرعاية الصحية, the Healthcare Quality Department.
  5. مركز الاتصال الصحي الحكومي, the Governmental Health Communication Center.

What should clinic software in Qatar actually run?

Each module runs part of the facility and records the evidence for the areas listed beside it.

  1. 01

    Appointments and booking

    Online booking from your own website, every clinician's diary read from their calendar, reminders, rebooking after a missed visit and waitlist offers when a slot opens.

    Evidences Facility licensingPatients' rights and complaints

    For patients
    Online booking at any hour, with a reminder before the visit.
    For the business
    Fewer missed appointments, and cancelled slots offered to the waitlist.
    On the record
    Every booking, reminder and change, with a time and a name.
  2. 02

    Billing and payments

    Card payments into your own Stripe account, the cancellation policy shown at booking, invoices, statements and reconciliation, with an export for your accountant.

    Evidences Patients' rights and complaints

    For patients
    A clear price and policy before they commit, and an invoice in their app.
    For the business
    Payments reconciled against visits, with an export for your accountant.
    On the record
    What was charged, when, against which visit, and the policy the patient saw.
  3. 03

    AI scribe and clinical notes

    The note, letters and referrals written from the consultation, cited to published clinical guidelines, with the transcript beside the note, for the clinician to read, edit and sign.

    Evidences Inspection and enforcementLicensed practitionersPatient safety and quality

    For patients
    The clinician's attention stays on them during the consultation.
    For the business
    Less time spent writing notes after clinic.
    On the record
    A contemporaneous note, signed, with the time, the signature and the source it cites.
  4. 04

    Follow-ups and patient messaging

    WhatsApp, email and calls in one thread per patient, replies drafted in the patient's own language for your team to approve, a response clock on every new enquiry, and recalls a clinician approves.

    Evidences Patients' rights and complaintsPatient safety and quality

    For patients
    A reply in the language they wrote in, approved by your team.
    For the business
    More enquiries answered within the hour, when they are most likely to book.
    On the record
    The whole conversation on one record, with response times.
  5. 05

    Referrals, consent and audit trails

    Recording consent taken at booking, referrals written from the visit, patient flags for controlled drugs and safeguarding notes, and every read of a record logged against a named account.

    Evidences Inspection and enforcementPatient safety and quality

    For patients
    Flags and checks in the record at the point of care.
    For the business
    Incident reviews that start from the audit trail, with times and names.
    On the record
    Who saw what, who changed what, and when, to the minute.
  6. 06

    Staff access and accountability

    Named accounts for every person, and role-based access enforced in the database, so every action sits under a name.

    Evidences Licensed practitionersInspection and enforcement

    For patients
    Their record seen only by staff whose role allows it.
    For the business
    Access and actions tied to named people, in the same system as the record.
    On the record
    Who holds which role, and every action taken under it.
  7. 07

    Reporting

    Takings, front desk and website reports, response targets, and the patient's own record exportable on request.

    Evidences Facility licensingInspection and enforcementPatients' rights and complaints

    For patients
    A copy of their record when they ask for it.
    For the business
    Weekly reports for leaders on response times, the front desk and takings.
    On the record
    Reports for any period, produced on the day they are asked for.

Prices for clinics, groups and hospitals are published on the wai pricing page, and you can request a demo of the full platform.

A man in a suit crossing a vast stone atrium, a tree growing beneath windows several storeys tall

How does wai evidence each MOPH requirement?

For each area, the records wai keeps, how you produce them, and what changes for patients and the business.

Facility licensing

Systems running before the final assessment.

  • Online booking, reminders and waitlist offers live from the first day
  • Named accounts for every person, with role-based access
  • Consent recorded at booking, and the consent discussion in the signed note
  • Records hosted in their own country, under that country's rules

On request. Show the inspector a test patient from booking to signed note.

For patients
A facility that works properly from the first visit.
For the business
A licence issued on the timeline MOPH publishes, and kept.

Inspection and enforcement

A complete patient file, whenever an inspector asks.

  • Notes written from the consultation, signed and timed by a named clinician
  • Every read and change of a record logged against a named account
  • Patient flags for controlled drugs and safeguarding at the point of care
  • Reports for any period, produced on the day they are asked for

On request. Open any file to see the note, consent, referrals and history together.

For patients
Checks and flags on their file at every visit.
For the business
An inspection that confirms how the facility already runs.

Licensed practitioners

Every action sits under a named, licensed person.

  • Named accounts for every person, and role-based access enforced in the database
  • Notes, letters and referrals signed by the clinician who wrote them
  • Who holds which role, and every action taken under it
  • Replies drafted for a person to approve, never sent unread

On request. Show who saw, wrote and signed each record, to the minute.

For patients
Care from practitioners whose names are on the record.
For the business
Access tied to named people, in the same system as the record.

Patient safety and quality

An incident review that starts from the facts.

  • Who saw what, who changed what, and when, to the minute
  • The signed, contemporaneous note, with the transcript beside it
  • Notes cited to published clinical guidelines, for the clinician to check
  • The patient's whole conversation on one record, with response times

On request. Rebuild the sequence of an event from the audit trail.

For patients
A facility that learns from what went wrong.
For the business
Incident reviews that take hours, with times and names.

Patients' rights and complaints

Every patient heard, in their language, on the record.

  • Replies drafted in the patient's own language for your team to approve
  • A response clock on every new enquiry
  • The price and cancellation policy shown before the patient commits
  • The patient's own record exportable on request

On request. Show a complaint thread from first message to reply, with times.

For patients
A reply in the language they wrote in, and a copy of their record when they ask.
For the business
Complaints resolved at the facility, before they reach MOPH.

What do patients and the business gain?

Published research on response times, ambient scribes and appointment reminders.

  1. 7x

    An enquiry answered within the hour is nearly seven times as likely to become a real conversation.7

  2. 30%

    Clinicians using an ambient scribe did 30% less work after hours.8

  3. 23%

    Patients sent a notification before their visit were 23% more likely to attend.9

How does wai surface MOPH evidence on request?

What may be asked for, where it is kept in wai, and how it is produced.

  1. Patient filesThe patient record, beside the transcriptOpen the consultation to see the note, transcript, signature and time together.
  2. ConsentThe booking and the noteThe consent recorded at booking, and the consent or refusal written in the signed note.
  3. Who did whatEvery recordWho read or changed it, under which account, to the minute.
  4. Staff and rolesAccounts and rolesWho holds which role, and every action taken under it.
  5. Complaints and feedbackThe patient's threadEvery message, in Arabic, English or any language, with response times.
  6. ChargesPaymentsWhat was charged, when, against which visit, and the policy the patient saw.
  7. Incident factsThe audit trailThe sequence of events an incident review or a QPSS report starts from.
  8. Period reportsReportsFront desk, response, takings and website reports for any period.

How do you prepare for a MOPH inspection?

A readiness checklist in four parts.

01The facility licence

  • Facility licence current, and the facility's data up to date on the FLI portal.
  • Services delivered only as licensed for the location.
  • Premises matching the approved design, layout and flow of work.
  • A medical director named and in post.

02Practitioners

  • Every practitioner's DHP licence complete before their first shift.
  • Each working within the scope and privileges of their licence.
  • CPD attendance recorded for DHP-accredited activities.
  • Licence types checked on MOPH's public practitioner search.

03Patient safety

  • Sterilisation to MOPH requirements, with trained staff.
  • Patient Safety Focal Points nominated if you join QPSS.
  • Incidents classified the way the Qatar Patient Safety Classification does.
  • Five patient files a reviewer could read cold, signed and timed.

04Patients' rights

  • The Bill of Rights displayed in Arabic, English and one more language.
  • The medical director's undertaking signed, sent to MOPH, a copy kept.
  • A complaints route at the facility, with replies dated.
  • A permit for processing health data under Law No. 13 of 2016.

What will a MOPH inspector ask you?

Questions to expect, what to show, and where wai holds the answer.

01Is every practitioner here licensed by DHP?

What to show

A licence for every person who sees patients, within its scope.

Where wai has it ready

Named accounts and roles for every person, so every action sits under a name.

02Show me this patient's file.

What to show

A complete file, signed and timed, with consent documented.

Where wai has it ready

Notes are written during the visit and signed with a time, and an amended note is signed again.

03Where is the Patients' Bill of Rights displayed?

What to show

The Bill in Arabic, English and a third language, and the signed undertaking.

Where wai has it ready

The patient's thread shows how they were answered, in their own language, with times.

04How do you sterilise instruments, and who is trained?

What to show

The sterilisation process, its records, and the training of the staff who run it.

Where wai has it ready

The audit trail shows who saw each patient and when, to set beside the sterilisation records.

05How do you handle a complaint?

What to show

The route at the facility, a recent complaint and the reply.

Where wai has it ready

Every message on one thread per patient, with response times, and reports for any period.

06Who can see patient records, and who did?

What to show

Roles, access controls and an access log.

Where wai has it ready

Role-based access enforced in the database, and every read logged against a named account.

07How do you use AI in care?

What to show

Where AI is used, and who decides.

Where wai has it ready

AI drafts the note and the reply. The clinician signs, and a person approves every message.

What is at stake in a MOPH inspection?

MOPH closes facilities, suspends licences and bars practitioners, and says so publicly.

  1. 3

    private centres closed by MOPH in 2025 over sterilisation, two in February and a dental centre in September.10

  2. 27

    individuals barred permanently from Qatar's health sector in six months of 2026, found at the first stage of licensing.4

  3. 13

    actions open to Fitness to Practice after a finding, from advice to closing a facility and revoking its licence.5

Request a demoEmail us

MOPH guides

All MOPH guides
  1. LicenceHow do you get a MOPH health facility licence in Qatar?8 min read
  2. InspectionHow do you prepare a Qatar facility for a MOPH inspection?8 min read
  3. DocumentsWhich documents and policies does MOPH expect a Qatar facility to keep?7 min read
  4. EvidenceHow do you organise the evidence for a MOPH inspection?7 min read
  5. InspectionWhat do MOPH inspectors do and ask on the day?7 min read
  6. SafetyHow should a Qatar facility handle incidents and complaints under MOPH?8 min read
  7. PatientsWhat does MOPH expect of patient experience, and how do you make it world class?8 min read

Questions

What is the best clinic software for MOPH compliance in Qatar?

The best MOPH software is the system your facility already runs on, so the evidence is a by-product of the work. Look for one record behind booking, notes, messaging in Arabic and English, payments and access, a full audit trail, and records kept under the right country's rules. wai is built that way, to help you achieve a full MOPH facility licence.

Is there MOPH approved clinic software?

Qatar's Ministry of Public Health licenses and inspects health facilities and practitioners. It does not approve, certify or endorse software, wai included, and software cannot earn a licence on a provider's behalf. wai keeps the records your team uses to show MOPH how care is delivered, and MOPH decides the licence.

How long does a MOPH facility licence take?

MOPH publishes three stages, registration in 5 working days, initial assessment in 20 and final assessment with inspection in 20, about 45 working days once each stage is complete.

Who licenses doctors and nurses in Qatar?

The Department of Healthcare Professions at MOPH, through its Health Practitioners Registration and Licensing Section, with a qualifying exam for named categories.

Must a facility display the Patients' Bill of Rights?

Yes. Since 2016 every facility must publish and apply it, displayed in at least three languages with Arabic and English mandatory, and the medical director signs an undertaking to MOPH.

Does a Qatar facility need JCI accreditation?

No, MOPH licenses and inspects every facility. JCI accreditation is voluntary, and some hospitals hold it for international patients.

Does wai work in Arabic?

Yes. wai drafts replies in the language the patient writes in, Arabic, English or any other, for your team to approve.

Where does wai keep our records?

In its own country, under that country's rules, encrypted, with a full audit log. We set this up with you before go-live.

Qatar in depth

All regulators
  1. QatarDoha. MOPH licenses facilities and practitioners, and Law No. 13 of 2016 requires a permit before health data is processed.

Across Qatar and the Gulf

  1. Read nextAll regulators
  2. Read nextJCI accreditation
  3. Read nextDHA, the Dubai Health Authority
  4. Read nextDOH, the Department of Health Abu Dhabi
  5. Read nextNHRA in Bahrain
  6. Read nextThe Ministry of Health in Kuwait
  7. Read nextThe Ministry of Health in Oman
  8. Read nextClinic management software
  9. Read nextSecurity
  10. Read nextPricing

See wai run a Doha clinic on your own records.

Fifteen minutes on video, on your own diary, notes and inbox, in Arabic or English. Built to help you achieve a full MOPH facility licence. wai hosts each clinic's records in its own country, under that country's rules. We set this up with you before go-live.

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team@wellnessa-i.com

Sources

  1. 1Ministry of Public Health, Qatar, 2026Health Licensing in QatarRead source
  2. 2Ministry of Public Health, Qatar, 2026Health Facilities Department, functions and licensing processRead source
  3. 3Ministry of Public Health, Qatar, 2026Health Facilities Department, functions and licensing processRead source
  4. 4Ministry of Public Health, Qatar, 2026MoPH detects 27 individuals for submitting false certificates to obtain healthcare licences, 11 August 2026Read source
  5. 5Ministry of Public Health, Qatar, 2019What are the outcomes of investigation of those complaints?Read source
  6. 6Ministry of Public Health, Qatar, 2026Ministry of Public Health launches the Qatar Patient Safety Classification, 11 January 2026Read source
  7. 7Harvard Business Review, 2011The Short Life of Online Sales LeadsRead source
  8. 8JAMA Network Open, 2025Clinician Experiences With Ambient Scribe Technology to Assist With Documentation Burden and EfficiencyRead source
  9. 9BMJ Open, 2016Using digital notifications to improve attendance in clinic, systematic review and meta-analysisRead source
  10. 10Ministry of Public Health, Qatar, 2025Ministry of Public Health closes two private sector health centres for breaching sterilisation requirements, 2 February 2025Read source