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For private health establishments licensed in Oman, وزارة الصحة

Oman MOH clinic software, built to help you achieve a clean DGPHE inspection record.

wai runs booking, clinical notes, patient messaging in Arabic, English or any language, payments and records for Oman's clinics, centres, polyclinics and hospitals, and keeps each of them as evidence a DGPHE inspector can read. Replies are drafted in the patient's language for your team to approve and notes are written during the consultation for the doctor to sign, so wai is built to help you achieve a clean DGPHE inspection record.

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Updated . Every Oman MOH fact is checked against moh.gov.om and the other official pages cited below.

A man in a light suit standing at a tall window at golden hour, looking out over a low city and the mountains beyond

For

Clinics, medical centres, polyclinics, private hospitals and health groups across Oman

Regulator

Ministry of Health, Directorate General of Private Health Establishments, المديرية العامة للمؤسسات الصحية الخاصة

Framework

Royal Decree 75/2019, Ministerial Decision 231/2024, the DGPHE licensing manual and supervision policy

Records

Hosted in each clinic's own country, under its rules

For clinics, centres and health systems

  1. Clinics and doctorsInitial approval, a passed final inspection and a three-year licence, renewed on time.
  2. Medical centres and polyclinicsInspected by the central team when specialised, with every department staffed by licensed professionals.
  3. Private hospitalsInitial approval through the eHealth Portal, and a renewal fee of OMR 3,000 every three years.
  4. Groups across governoratesEvery site on one record, so the self assessment every four months reads the same everywhere.

What a DGPHE inspection finds with wai

With wai, every Arabic and English enquiry is answered the same day, every note is signed during the visit, and any file a DGPHE team collects holds the note, the consent and the results together. The self assessment every four months draws on the same records your team works from each day.

What does Oman's Ministry of Health ask of a private clinic in 2026?

Five areas, from the licence to the patient's rights.

Five areas DGPHE regulates, from the licence to the patient's rights. Open one for the rules behind it.1

01LicensingNo private health establishment may open without initial approval from the Ministry, or operate without its licence. DGPHE issues both, and the licence runs for three years.5 steps
  1. Initial approval through the eHealth Portal, decided within 10 working days of a complete file
  2. Drawings stamped by an approved engineering office and approved by DGPHE
  3. The Ministry's approval of the electronic health information system
  4. A final inspection before the licence is issued
  5. A licence valid for three years, then renewed

Licensing on qanoon.om

02Supervision and inspectionDGPHE's central team and the governorate teams visit, announced or unannounced, under the Supervision and Control Policy of February 2025.7 visit types
  1. Initial inspection
  2. Final assessment
  3. Periodic assessment
  4. Assessment after violations are corrected
  5. Joint visits with other authorities
  6. Complaint investigation
  7. Self assessment by the establishment every four months

Supervision and inspection on moh.gov.om

03Health records and informationEvery establishment keeps an electronic health information system to the Ministry's approved standards, and a legible, complete, dated and authenticated record for every patient.4 instruments
  1. Ministerial Decision 231/2024, Article 29, the electronic health information system
  2. Medical Record Documentation Guideline, March 2025
  3. National Policy for Health Information Governance and Management, May 2024
  4. Quarterly statistics to DGPHE by ICD-10, nationality, gender and age group

Health records and information on moh.gov.om

04Patient and family rightsA Charter of Patients' Rights and Responsibilities in Arabic and English, full disclosure of cost, informed consent in both languages and a working complaints programme.5 rights
  1. The charter posted in all patient care and waiting areas, and on the website
  2. A price list of the major services on display
  3. Informed consent forms in Arabic and English
  4. Complaints investigated and documented, with the resolution
  5. Interpreters when needed, and a copy of the record on request

Patient and family rights on moh.gov.om

05Patient safety and incidentsA written sentinel event policy, reports to DGPHE within three working days, and a root cause analysis within 45 calendar days.5 requirements
  1. Sentinel events and major incidents reported to DGPHE within 3 working days
  2. A root cause analysis and action plan within 45 calendar days
  3. Criminal incidents and deaths reported to the Ministry and the police, with a register kept
  4. Infection prevention and control, with a named coordinator
  5. Medication management, including controlled drug prescriptions on the record

Patient safety and incidents on moh.gov.om

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What does a DGPHE inspection team look at?

Six areas the Supervision and Control Policy and the licensing manual name.2

  1. 01

    Licence and scope

    The licence displayed, the services within it, and staff working within their clinical privileges.

  2. 02

    Patient files

    Teams may collect a copy of any file, on paper or electronic, from the medical records department.

  3. 03

    Electronic systems

    An approved networked electronic registration and medical record system at reception and in each consultation room.

  4. 04

    Staff files

    Licences, BLS or ACLS, job descriptions, appraisals, induction and CPD records for every professional.

  5. 05

    Complaint files

    Kept and available during every DGPHE visit, with medical complaints reported to DGPHE.

  6. 06

    Self assessment

    The establishment's own assessment every four months, on approved forms, open to the team.

How does a DGPHE inspection end?

Findings are graded by severity, and the grade decides whether the file goes to the violations committee.3

  1. GreenA set time to correct
  2. YellowReferred to the violations committee
  3. RedReferred to the violations committee
  4. LicenceThree years, then renewed

  1. 10 days

    Inspection teams issue every report within ten working days of the visit.2

  2. 90 min

    The assessment itself runs no longer than 90 minutes, between a 15 minute opening and closing meeting.2

  3. 4 months

    Every private establishment assesses itself every four months, and a checked self assessment counts as an inspection record.2

  • Visits may be announced or unannounced, and the team signs official minutes with the owner or their representative before it leaves.
  • The establishment receives the report with a request for a corrective plan, with dates, and is assessed again once it is done.
  • The violations committee may issue a warning, a fine of OMR 500 to 5,000, closure for up to one year or cancellation of the licence.
  • A committee decision is notified within 30 days, and the establishment may appeal to the Minister within 60 days.

What has changed for Oman's private establishments?

What is in force in October 2026, and what is still a draft.

  1. Ministerial Decision 231/2024, published on 8 September 2024, issued the Executive Regulation of the 2019 law and repealed the 1998 regulation of private clinics and hospitals and the 2009 regulation of private hospitals.
  2. The regulation asks for the Ministry's approval of the electronic health information system before a licence, and a renewal application within 60 days of the licence's expiry date. The August 2024 manual still says at least 30 days before expiry.4
  3. DGPHE issued its Supervision and Control Policy in February 2025, its Medical Record Documentation Guideline in March 2025 and the second edition of its clinic licensing SOP in November 2025.
  4. Royal Decree 44/2025 amended the 2019 law. The fines and licence cancellation grounds for private establishments in Articles 52 and 54 are unchanged.
  5. The private sector patients' rights policy MOH publishes is still marked as a draft.

Oman MOH in Arabic

The Arabic names of the bodies and instruments on this page.

  1. وزارة الصحة, the Ministry of Health.3
  2. المديرية العامة للمؤسسات الصحية الخاصة, the Directorate General of Private Health Establishments.
  3. قانون تنظيم مزاولة مهنة الطب والمهن الطبية المساعدة, the Law Regulating the Practice of the Medical Profession and Allied Medical Professions.
  4. اللائحة التنفيذية, the Executive Regulation, issued by Ministerial Decision 231/2024.
  5. سياسة الإشراف والرقابة على المؤسسات الصحية الخاصة, the Supervision and Control Policy.
  6. تحت إشراف وزارة الصحة, under the supervision of the Ministry of Health, the words every establishment's sign carries.

What should clinic software in Oman actually run?

Each module runs part of the establishment and records the evidence for the requirements listed beside it.

  1. 01

    Appointments and booking

    Online booking from your own website, every clinician's diary read from their calendar, reminders, rebooking after a missed visit and waitlist offers when a slot opens.

    Evidences LicensingPatient and family rights

    For patients
    Online booking at any hour, with a reminder before the visit.
    For the business
    Fewer missed appointments, and cancelled slots offered to the waitlist.
    On the record
    Every booking, reminder and change, with a time and a name.
  2. 02

    Billing and payments

    Card payments into your own Stripe account, the cancellation policy shown at booking, invoices, statements and reconciliation, with an export for your accountant.

    Evidences Patient and family rights

    For patients
    A clear price and policy before they commit, and an invoice in their app.
    For the business
    Payments reconciled against visits, with an export for your accountant.
    On the record
    What was charged, when, against which visit, and the policy the patient saw.
  3. 03

    AI scribe and clinical notes

    The note, letters and referrals written from the consultation, cited to published clinical guidelines, with the transcript beside the note, for the clinician to read, edit and sign.

    Evidences Health records and informationSupervision and inspectionPatient safety and incidents

    For patients
    The clinician's attention stays on them during the consultation.
    For the business
    Less time spent writing notes after clinic.
    On the record
    A contemporaneous note, signed, with the time, the signature and the source it cites.
  4. 04

    Follow-ups and patient messaging

    WhatsApp, email and calls in one thread per patient, replies drafted in the patient's own language for your team to approve, a response clock on every new enquiry, and recalls a clinician approves.

    Evidences Patient and family rights

    For patients
    A reply in the language they wrote in, approved by your team.
    For the business
    More enquiries answered within the hour, when they are most likely to book.
    On the record
    The whole conversation on one record, with response times.
  5. 05

    Referrals, consent and audit trails

    Recording consent taken at booking, referrals written from the visit, patient flags for controlled drugs and safeguarding notes, and every read of a record logged against a named account.

    Evidences Patient safety and incidentsSupervision and inspectionHealth records and information

    For patients
    Flags and checks in the record at the point of care.
    For the business
    Incident reviews that start from the audit trail, with times and names.
    On the record
    Who saw what, who changed what, and when, to the minute.
  6. 06

    Staff access and accountability

    Named accounts for every person, and role-based access enforced in the database, so every action sits under a name.

    Evidences LicensingHealth records and information

    For patients
    Their record seen only by staff whose role allows it.
    For the business
    Access and actions tied to named people, in the same system as the record.
    On the record
    Who holds which role, and every action taken under it.
  7. 07

    Reporting

    Takings, front desk and website reports, response targets, and the patient's own record exportable on request.

    Evidences Supervision and inspectionLicensing

    For patients
    A copy of their record when they ask for it.
    For the business
    Weekly reports for leaders on response times, the front desk and takings.
    On the record
    Reports for any period, produced on the day they are asked for.

Prices for clinics, groups and hospitals are published on the wai pricing page, and you can request a demo of the full platform.

A man in a dark suit crossing a tall stone atrium, a broad tree in the light of floor-to-ceiling windows

How does wai evidence each Oman MOH requirement?

For each requirement, the records wai keeps, how you produce them, and what changes for patients and the business.

Licensing

The systems an inspector asks about, running before the final inspection.

  • Online booking, reminders and waitlist offers live from the first day
  • One networked record behind registration and every consultation
  • Named accounts for every person, with role-based access
  • Records hosted in the clinic's own country, set up with you

On request. Show registration, the record and access control working on real patients.

For patients
A clinic that works properly from the first visit.
For the business
A licence issued and renewed without a scramble.

Supervision and inspection

Complete patient files, ready when a team collects one.

  • Notes written from the consultation, signed and timed
  • Recording consent taken at booking, and the consent discussion in the note
  • Every read and change of a record logged against a named account
  • Reports for any period, for the self assessment

On request. Asked for a file, open it to show the note, consent, results and history together.

For patients
Allergies, flags and checks on their file at the point of care.
For the business
Findings graded green, corrected inside the time DGPHE gives.

Health records and information

Every entry dated, attributed and traceable.

  • Each note signed by a named clinician, with the time
  • Every change to a record logged, with who made it and when
  • One patient identity behind every visit
  • The patient's own record exportable on request

On request. Show who wrote, changed and signed each entry, to the minute.

For patients
A record that follows them correctly from visit to visit.
For the business
Files that defend the care given when a complaint arrives.

Patient and family rights

Patients answered in their own language, with the price before they commit.

  • Replies drafted in Arabic, English or any language, approved by your team
  • The cancellation policy and price shown at booking
  • The whole conversation on one record, with response times
  • Consent recorded at booking and in the signed note

On request. Show what the patient was told, in which language, and when.

For patients
Care explained in the language they speak at home.
For the business
Fewer complaints, and every one answered on the record.

Patient safety and incidents

An incident review that starts from a complete audit trail.

  • Who saw what, who changed what, and when, to the minute
  • Patient flags for controlled drugs and safeguarding notes
  • Referrals written from the visit, on the record
  • The signed, contemporaneous note for the encounter

On request. Pull the timeline of an encounter for the root cause analysis.

For patients
Checks and flags in the record before anything is prescribed.
For the business
A 45 day analysis built on facts, with no reconstruction from memory.

What do patients and the business gain?

Published research on response times, ambient scribes and appointment reminders.

  1. 7x

    An enquiry answered within the hour is nearly seven times as likely to become a real conversation.5

  2. 30%

    Clinicians using an ambient scribe did 30% less work after hours.6

  3. 23%

    Patients sent a notification before their visit were 23% more likely to attend.7

How does wai surface DGPHE evidence on request?

What may be asked for, where it is kept in wai, and how it is produced.

  1. Patient filesThe patient record, beside the transcriptOpen the consultation to see the note, transcript, signature and time together.
  2. ConsentThe booking and the noteThe recording notice the patient saw at booking, and the consent discussion in the signed note.
  3. Record changesEvery recordWho read or changed it, under which account, to the minute.
  4. Staff accessAccounts and rolesWho holds which role, and every action taken under it.
  5. Patient communicationThe patient's threadEvery message, in Arabic, English or any language, with response times.
  6. Prices and paymentsPaymentsWhat was charged, when, against which visit, and the policy the patient saw.
  7. Self assessment dataReportsFront desk, response, takings and website reports for any period.
  8. Incident timelinesThe audit trailThe encounter's notes, messages and access, in order, for the root cause analysis.

How do you prepare for a DGPHE inspection?

A readiness checklist in four parts.

01The licence

  • Licence valid, displayed, and the services within it.
  • The sign carries the words under the supervision of the Ministry of Health, and the hours are displayed.
  • Every professional licensed by DGPHE and working within their privileges.
  • Renewal filed within the 60 day window the regulation sets.

02Self assessment

  • DGPHE's approved forms completed every four months.
  • Gaps from the last visit closed against the corrective plan, with dates.
  • Complaint files complete and ready for the team.
  • A named owner for the next assessment.

03Patient files

  • Five files a reviewer could read cold, complete, dated and authenticated.
  • Consent forms in Arabic and English, filed in the record.
  • Controlled drug prescriptions copied to the record.
  • Results, referrals and transfer approvals on the file.

04Patients' rights

  • The charter posted in Arabic and English in every waiting and care area, and on the website.
  • The DGPHE approved price list displayed at reception.
  • A suggestion and complaints address on display.
  • Interpreters available, and records released on request.

What will a DGPHE inspector ask you?

Questions to expect, what to show, and where wai holds the answer.

01Show me your last self assessment.

What to show

DGPHE's approved forms, completed within the last four months, with the gaps closed.

Where wai has it ready

Reports and records give the self assessment its evidence, from live data.

02We are collecting a copy of this patient's file.

What to show

A complete file, dated and authenticated, with every change traceable.

Where wai has it ready

Notes are written during the visit, signed with a time, and every change is logged to a named account.

03How do patients consent, and in which language?

What to show

Consent forms in Arabic and English, and the discussion in the record.

Where wai has it ready

Recording consent is taken at booking, and the consent discussion is in the signed note.

04Where are your complaint files?

What to show

Each complaint, its investigation and its resolution.

Where wai has it ready

The whole conversation with the patient sits on one record, with response times, for your complaint file to draw on.

05Which electronic record system do you use?

What to show

A networked system for registration and the medical record, approved by the Ministry.

Where wai has it ready

wai runs registration and the record on one networked system, and we prepare what the Ministry asks to see with you.

06Who can see patient files?

What to show

Roles, access controls and an access log.

Where wai has it ready

Role-based access enforced in the database, and every read logged against a named account.

07How do you use AI in care?

What to show

Where AI is used, and who decides.

Where wai has it ready

AI drafts the note and the reply. The clinician signs, and a person approves every message.

What is at stake in a DGPHE inspection?

A finding graded yellow or red goes to the violations committee, under the 2019 law, and a cancelled licence is published.

  1. OMR 5,000

    is the highest administrative fine the violations committee can set for a private establishment, starting at OMR 500.3

  2. 1 year

    is the longest closure the committee can order, short of cancelling the licence.3

  3. OMR 3,000

    is the licence renewal fee for a private hospital, and a medical complex in Muscat renews for OMR 900.8

Request a demoEmail us

Oman MOH guides

All Oman MOH guides
  1. LicenceHow do you license a private clinic with Oman's Ministry of Health?8 min read
  2. InspectionHow do you prepare for a DGPHE inspection in Oman?7 min read
  3. DocumentsWhat documents and policies does DGPHE expect a private clinic to keep?7 min read
  4. EvidenceHow should an Oman clinic organise its evidence for DGPHE?7 min read
  5. InspectionWhat happens on the day DGPHE inspects your clinic?7 min read
  6. SafetyHow must an Oman private clinic handle incidents and complaints?8 min read
  7. PatientsWhat does Oman's Ministry of Health expect of patient experience?7 min read

Questions

What is the best clinic software for Oman MOH compliance?

The best software for Oman MOH compliance is the system your establishment already runs on, so the evidence is a by-product of the work. Look for one networked record behind registration, notes, Arabic and English messaging, payments and access, a full audit trail, and records hosted under your country's rules. wai is built that way, to help you achieve a clean DGPHE inspection record.

Is there Oman MOH approved clinic software?

Oman's Ministry of Health licenses and supervises private health establishments and professionals. It does not approve, certify or endorse software, wai included, and software cannot earn an inspection result on a provider's behalf. wai keeps the records your team uses to show Oman MOH how care is delivered, and Oman MOH decides the inspection result.

Who licenses private clinics in Oman?

The Ministry of Health, through its Directorate General of Private Health Establishments. It licenses clinics, centres, polyclinics, hospitals and every professional who works in them.

How long is an Oman private health establishment licence valid?

Three years, under Article 11 of Ministerial Decision 231/2024. It is renewed for further three-year terms through the eHealth Portal.

Does the Ministry need to approve our electronic record system?

Yes. Article 8 of the Executive Regulation lists the Ministry's approval of the electronic health information system among the documents for a licence, and Article 29 requires a system that meets the Ministry's approved standards.

Is accreditation mandatory for private clinics in Oman?

The law lets the Ministry use one or more accreditation bodies to assess private establishments. DGPHE licenses and supervises them, and international accreditation such as JCI remains a choice each organisation makes.

Does wai work in Arabic?

Yes. wai drafts replies in the language the patient writes in, Arabic, English or any other, for your team to approve, and answers intake questions by voice in any language.

Where does wai keep our records?

In its own country, under that country's rules, encrypted, with a full audit log. We set this up with you before go-live.

Oman in depth

All regulators
  1. OmanMuscat, where private clinics answer to the Ministry of Health's DGPHE, and health data falls under the Personal Data Protection Law.

Across Oman and the Gulf

  1. Read nextAll regulators
  2. Read nextJCI accreditation
  3. Read nextMOPH Qatar
  4. Read nextKuwait Ministry of Health
  5. Read nextNHRA Bahrain
  6. Read nextDHA, Dubai
  7. Read nextDOH, Abu Dhabi
  8. Read nextClinic management software
  9. Read nextPricing

See wai on your own diary, notes and inbox.

Fifteen minutes on video, on your own diary, notes and Arabic and English inbox. Built to help you achieve a clean DGPHE inspection record. wai hosts each clinic's records in its own country, under that country's rules. We set this up with you before go-live.

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team@wellnessa-i.com

Sources

  1. 1Ministry of Health, Oman, 2024Licensing Regulations for Private Health Establishments Manual, MoH/DGPHE/F/013/Vers.003, August 2024Read source
  2. 2Ministry of Health, Oman, 2025Supervision and Control Policy for Private Health Establishments, MOH/DGPHE/P&P/006/Vers.01, February 2025 (Arabic)Read source
  3. 3Qanoon.om, 2025Law Regulating the Practice of the Medical Profession and Allied Medical Professions, issued by Royal Decree 75/2019, as amended up to Royal Decree 44/2025Read source
  4. 4Qanoon.om, 2024Ministerial Decision 231/2024 issuing the Executive Regulation of the Law Regulating the Practice of the Medical Profession and Allied Medical ProfessionsRead source
  5. 5Harvard Business Review, 2011The Short Life of Online Sales LeadsRead source
  6. 6JAMA Network Open, 2025Clinician Experiences With Ambient Scribe Technology to Assist With Documentation Burden and EfficiencyRead source
  7. 7BMJ Open, 2016Using digital notifications to improve attendance in clinic, systematic review and meta-analysisRead source
  8. 8Ministry of Health, Oman, 2026Renewal of private health establishments licences, eHealth Portal serviceRead source