What does MOPH expect of patient experience, and how do you make it world class?

MOPH's Patients' Bill of Rights and Responsibilities sets the floor, care without unnecessary delay, information in a language the patient understands, charges explained before treatment, a copy of their reports and a complaint that is answered. A world-class facility meets every line of it on the record and answers every patient the same day.

What the Bill of Rights gives every patient

The Bill gives patients the right to dignity and respect, to care with appropriate attention and without unnecessary delay, to know who is treating them, and to clear information on diagnosis and treatment with an interpreter when needed. They may ask about charges and payment methods, request a copy of their reports, ask for a second opinion and bring a support person.¹ Patients have responsibilities too, among them keeping appointments and telling the facility if they cannot attend.¹

In eight languages, on the wall and online

Written in Arabic and English in 2015 and made mandatory in 2016, the Bill was translated in 2021 into Filipino, Bengali, Nepali, Urdu, Malayalam and Hindi.³ Each facility displays it in at least three languages, with Arabic and English mandatory, and publishes it on its website or social media if it has them.² A patient population that speaks many languages is the point of the Bill, and the measure of a facility that serves it well.

1. Display the Bill well. In Arabic, English and the languages your patients speak, in waiting areas and online.
2. Set a response target. Measure the time to first reply on every new enquiry, and report it weekly.
3. Answer in their language. Reply in the language each patient writes in, with a person approving every message.
4. Show the price first. Charges and the cancellation policy before the patient commits.
5. Remind before every visit. So patients keep their appointments, and freed slots go to the waitlist.
6. Close every loop. Every complaint answered in writing, with the outcome, as the Bill requires.

1. Month ______
2. Median time to first reply ______ Target ______
3. Enquiries answered in the patient's language ______ percent
4. Missed appointments ______ percent Slots refilled from the waitlist ______
5. Record copies requested ______ Sent within ______ days
6. Complaints received ______ Answered with outcome ______
7. Bill of Rights displayed in ______ languages

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Questions

In how many languages must the Bill be displayed?

At least three, with Arabic and English mandatory. MOPH publishes it in eight languages for facilities to use.

Can a patient ask for their records?

The Bill gives patients the right to request a copy of their medical reports, under the facility's internal policy.

Do patients have duties under the Bill?

They are responsible for keeping appointments, telling the facility if they cannot attend, and giving complete information about their health.

Sources

1. 1Ministry of Public Health, Qatar, 2021Patients' Bill of Rights and Responsibilities, EnglishRead source
2. 2Ministry of Public Health, Qatar, 2021Guidelines for Implementation of Patients' Bill of Rights and Responsibilities in all Healthcare Facilities in the State of QatarRead source
3. 3Ministry of Public Health, Qatar, 2021Circular No (02/2021), Patients' Bill of Rights and Responsibilities, 21 April 2021Read source

Written by the wai team from Ministry of Public Health, Qatar guidance, checked on 16 October 2026. This is guidance, not legal advice. MOPH does not endorse wai or any software.