Never Miss a Call AgainAnsweredMissed07:0014:0021:00

WebinarOperations

Wednesday 7 October 2026

Never Miss a Call Again

About this webinar

Every clinic misses calls. They come in at lunch, after five, or while the desk is on another call. Each missed call is a patient who may not call back.

wai Admin answers every call. It books the patient, answers the questions it can, and passes the rest to a person. It replies to emails and messages the same way. Nothing waits until the morning.

Join us to see wai Admin answer a clinic's phone, live. You will see what happens to a call at lunch, a call after five, and two calls at once.

Who it is for

  • Clinic owners
  • Practice managers who run the front desk
  • Anyone paying for an answering service

What you will learn

  • What happens to a call when nobody is available. It is answered and booked, and the desk sees it afterwards.
  • Which calls still go to a person. The ones the caller asks for, and the ones that need a clinical decision.
  • What your missed calls cost. Paste your call log into the worksheet and see it by the hour.
The missed-call worksheet

Paste your call log into the first tab. It shows what you miss by hour, and what it costs.

Who is running it

Dr. Omar Elalfy

founding CEO

Omar is a physician trained at Cardiff, Oxford and Harvard, with a BSc in Neuroscience and an MPH from Harvard. He founded an AI-native private clinic in London, which he continues to grow. He brings clinical, academic and entrepreneurial expertise with him. At wai he sets the vision, designs every feature, owns the brand, and stays close to every user. He reads a new book every week and applies the learnings to his product. Founding CEO of wai.

Dr. Sofian Youssef

founding CTO

Sofian is a physician trained at Imperial College, London. He has published peer-reviewed clinical research and is one of the leading doctors at the London practice he co-founded with Omar. At wai he has built the entire technical platform, iOS, web, the multi-agent backend, and all integrations. He works across infrastructure, security, model orchestration and product engineering. Sofian is the technical lead at wai and the founding CTO.

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