Courses/The Front Desk, Automated/Module 5 of 5

Essay, 7 min read

How do you reduce no-shows?

No-shows run 13 to 19 percent at about 196 dollars a slot. Reminders take 29 to 36 percent off that, and the slot still empties after a cancellation.

Check yourself

What does a reminder fix, and what does it leave?

It cuts no-shows by roughly a third. The slot that empties anyway is left, and that is most of the cost.

What has to be true for a slot to be refilled inside ninety minutes?

Someone, or something, has to be working the waitlist in that window.

On your own data

Before the next module

Price one week of your own cancellations at your slot value. Note how many fell in a window someone could have worked.

Not done yet

The certificate

Once every module is marked done, leave your address and it arrives by email with the date and what the course covered.