Courses/The Front Desk, Automated/Module 1 of 5
Essay, 7 min read
Most AI receptionists are a voice layer over the booking system. They know the diary and not the medicine, and the money is in eligibility and empty slots.
The diary. Not the medicine, so it cannot answer a question that lives in Friday's consultation.
In eligibility and empty slots, not in answering the phone faster.
Listen to ten of your own recorded calls. Count how many needed the diary only, and how many needed the record.
