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Courses/The Front Desk, Automated/Module 2 of 5

Live webinar, Wednesday 7 October 2026

Never Miss a Call Again

Every call answered, every enquiry replied to, every booking made, including the ones at lunch and after five. wai Admin, live, on a clinic's phone line.

This module is the recording of a webinar that has not happened yet. It runs live on Wednesday 7 October 2026, and the recording is here within 48 hours of that. You can register for the live session now.

Register for the live webinarThe webinar page
Never Miss a Call AgainAnsweredMissed07:0014:0021:00

What it will cover

  1. 0 min

    The two hours every clinic misses

  2. 5 min

    Calls, live

  3. 20 min

    What the owner sees

  4. 30 min

    Switching it on

  5. 35 min

    Questions

Check yourself

What happens to a call that comes in while the desk is on another call?

It is answered, the caller is booked or their question answered from the record, and the desk sees it afterwards.

Which calls still go to a person?

The ones the caller asks to, and the ones where the answer is a clinical decision.

On your own data

Before the next module

Paste one month of your call log into the missed-call worksheet. Write down the two hours of the day you miss most.

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