Key points
- Bordeaux had 267,991 residents in 2023, up from 241,287 in 2012, and 45.2% of them were aged 15 to 39.1
- Bordeaux counted 452 general practitioners, 290 dentists and 474 psychologists in 2025.1
- HDS certificates for hosts of health data come from certification bodies accredited by COFRAC, under Decree 2018-137.5
- AI Act obligations for high-risk AI built into regulated products such as medical devices apply from 2 August 2028.7
Summary
AI notes and patient messages work for a Bordeaux clinic once an HDS-certified host holds the health data, the processing follows the GDPR under the CNIL's supervision, and a clinician checks every output. wai works that way with each clinic, keeping records in France and leaving every message for the team to approve and every note for the doctor to sign.
A young patient base that books by message at night, and a team that finds every reply drafted at 8:30. For a Bordeaux practice the frame is ARS Nouvelle-Aquitaine, the departmental council of the Ordre in Gironde, certified HDS hosting and the CNIL.
See it in your clinicThirty minutes on your own patients and doctors.
Request a demoFifteen minutes on a Bordeaux practice's own late-night booking requests, from draft to approval to paid deposit.
| Body or rule | What it requires | What to check | How wai meets it |
|---|---|---|---|
| HDS certification | A certified host for any of six hosting activities | The certificate, its scope and the accredited body | Records hosted in the clinic's own country, set up with each clinic |
| EU AI Act | Duties phased in from 2025 to 2028 by risk | Which date applies to each AI use | AI drafts, a person approves and sends |
| CNIL and the GDPR | Supervision of patient data processing | The list of processors and the hosting country | Thirty days notice before any subprocessor changes |
| Ordre des médecins, Gironde | Departmental register of doctors at 5 bis rue Raymond Lavigne | Whether each signing doctor is on the Gironde register | Signature by the doctor on every note |
| Mon espace santé and the DMP | A patient-held record with prescriptions, reports and results | Which of the clinic's letters the patient should see there | Built to connect, set up with each clinic |
The private care market in Bordeaux
INSEE counted 267,991 residents in the commune of Bordeaux in 2023, against 241,287 in 2012.1 The city is young, with 19.7% of residents aged 15 to 24 and 25.5% aged 25 to 39.1
Counted in 2025, the commune had 452 general practitioners, 290 dentists, 532 physiotherapists, 474 psychologists, 460 nurses and 107 pharmacies, and on 1 January 2026 it had 82 hotels with 5,796 rooms.1 Patients of that age expect to book from a phone in the evening, and a drafted reply waiting each morning meets them there.
The rules a clinic in Bordeaux works under
The Agence régionale de santé Nouvelle-Aquitaine oversees health services across the region.3 Doctors in the department are registered with the Conseil départemental de l'Ordre des médecins de la Gironde, at 5 bis rue Raymond Lavigne in Bordeaux.4 The CNIL supervises how the practice processes patient data under the GDPR.6
Hosting health data on behalf of a clinic covers six activities, from running the physical sites and hardware to administering the information system and backing up the data, and each requires an HDS certificate.5 Certificates come from certification bodies accredited by COFRAC under Decree 2018-137, and a certified host must be in place once real personal health data is processed.5
The EU AI Act phases in by risk. Rules for general-purpose AI models applied from 2 August 2025, transparency and labelling duties from 2 August 2026, and obligations for high-risk AI built into regulated products such as medical devices from 2 August 2028.7 A patient who has agreed to recording, with the agreement noted, is the starting point for every ambient note.
Mon espace santé holds each patient's medical record, built on the DMP, with prescriptions, hospital reports and laboratory results, and offers secure messaging based on MSSanté, under Law 2019-774 of 24 July 2019.8 wai hosts each clinic's records in its own country, under that country's rules. We set this up with your clinic. wai is built to meet France's HDS health data hosting requirements for clinics in Bordeaux. wai is built to connect to Mon espace santé and the DMP. We set up your clinic's connection with you.
The languages Bordeaux patients write in
INSEE publishes origin rather than language, and estimates that 8.0% of the population of Gironde were immigrants in 2020 to 2021, and a further 9.6% were descendants of immigrants.2
wai works in any language.9 Students, visitors and long-settled families each get a draft in the language they used, checked by the team.
What a demo shows in Bordeaux
At 23:30 a student at the Victoire campus writes on WhatsApp asking for a dental check before the exam period. Looking only at when each dentist is busy in Google Calendar, Outlook or Apple Calendar, wai finds the first open chair and drafts a reply that the assistant sends after approving it at 8:45. Once the student taps to book, the euro deposit settles into the practice's Stripe account and the intake form follows the receipt.
Saturday's unanswered calls come back as drafted texts, waiting for approval on Monday. After the appointment the note and the letter to the patient's GP are drafted for the practitioner to review and sign. The cost of wai for a practice of this size is on the pricing page.
For hospital groups, mutuelles and public bodies in Bordeaux
Private hospital groups, mutuelles and public bodies in the Bordeaux area can have wai built for one care pathway with a named owner and measurable outcomes, with data, configuration and model rights set in the contract. Every note stays signed by a clinician, and the organisations page sets out the steps.
Where to start
First, request the hosting provider's HDS certificate and confirm which of the six activities and which accredited certifier it names.5 Second, put one line about recording on the intake questionnaire and store each patient's answer in their file.
Third, map which AI uses in the practice fall under which AI Act date.7 Fourth, time how long last week's evening requests waited for an answer, then bring that log to a fifteen-minute demo, with the guide from enquiry to booking as a reference.
Bring last week's evening booking requests, and see each one drafted, approved and booked against your real diary.
Frequently asked questions
Who regulates health services for a clinic in Bordeaux?
What does HDS certification cover?
Six hosting activities, from physical sites and hardware through to administering the system and backing up health data, certified by COFRAC-accredited bodies.5
When do AI Act rules start to bite for a clinic?
Transparency duties applied from 2 August 2026, and obligations for high-risk AI in medical devices apply from 2 August 2028.7 Every wai draft waits for a named person at the practice.
Can wai send documents to Mon espace santé?
wai is built to connect to Mon espace santé and the DMP. We set up your clinic's connection with you.
Is our patient data kept in France?
wai hosts each clinic's records in its own country, under that country's rules. We set this up with your clinic.
Does the booking page work from WhatsApp and the front desk?
Yes. The booking page comes with a link for the clinic's WhatsApp and a QR code for the desk, and payment runs through the clinic's own Stripe account.
Sources
- 1INSEE, 2026Dossier complet, commune de Bordeaux (33063), population 2023, base permanente des équipements 2025 and tourism 2026Read 15 October 2026Read source
- 2INSEE, 2023Localisation des immigrés et des descendants d'immigrésRead 15 October 2026Read source
- 3Agence régionale de santé Nouvelle-Aquitaine, 2026Agence régionale de santé Nouvelle-Aquitaine, homepageRead 15 October 2026Read source
- 4Conseil national de l'Ordre des médecins, 2026Contacter l'Ordre, conseil départemental de la GirondeRead 15 October 2026Read source
- 5Agence du numérique en santé, G_NIUS, 2026Healthcare data hosting (HDS), regulation profileRead 15 October 2026Read source
- 6European Data Protection Board, 2026Our members, France, Commission Nationale de l'Informatique et des Libertés (CNIL)Read 15 October 2026Read source
- 7Agence du numérique en santé, G_NIUS, 2026IA Regulations (AI Act), regulation profileRead 15 October 2026Read source
- 8Agence du numérique en santé, G_NIUS, 2026Mon espace santé, regulation profileRead 15 October 2026Read source
- 9wai, 2026wai changelog, intake answered by voice in any languageRead 15 October 2026Read source
Bordeaux's evening requests booked before the practice opens.
Fifteen minutes with a clinician who uses wai daily, on your own messages and diary. We reply within one working day.
Partner with us
See it on your own patients, then build it with us
Thirty minutes on your own patients, doctors and rules, in your market. We reply within one working day, and the clinics that partner with us early shape what we build next.
See what wai does between the visits