Clinic AI in Salt Lake City, what private clinics and health systems should know in 2026

The private care market in Salt Lake City

The Census Bureau's 2023 County Business Patterns counted 3,832 health care and social assistance establishments in Salt Lake County, with 79,647 paid employees and an annual payroll of about $5.11 billion.¹

The county is young. Its 1,196,523 residents have a median age of 34.0, and 11.9% are 65 or older, in the 2020 to 2024 American Community Survey.² Salt Lake City itself had 208,007 residents, with a median age of 32.9.²

The rules a clinic in Salt Lake City works under

Physicians and surgeons are licensed by the Division of Professional Licensing, part of the Utah Department of Commerce, and the division's physician licensing covers the Interstate Medical Licensure Compact.⁸

Utah Code 13-77-103, in force since 7 May 2025, requires anyone providing services in a regulated occupation to disclose prominently when a person is interacting with generative AI in a high-risk interaction.⁴ The disclosure is given verbally at the start of a spoken interaction and in writing before a written one.⁴ SB 226 defines a high-risk interaction to include collecting health data and giving medical advice, and defines generative AI as a system producing outputs with limited or no human oversight.⁵ The Division of Consumer Protection enforces it, with administrative fines of up to $2,500 per violation.⁵ In wai every message is drafted for a person at the clinic to approve, and every note is signed by the clinician.

The Utah Consumer Privacy Act reaches controllers with annual revenue of $25 million or more that meet its data thresholds.⁶ It does not apply to HIPAA covered entities, business associates or protected health information.⁶

Utah Code 77-23a-4 allows a person who is a party to a conversation, or who has one party's prior consent, to record it.⁷ wai still takes recording consent at booking, so every patient knows before the visit.¹¹

The Clinical Health Information Exchange, CHIE, describes itself as the only health information exchange in Utah, connecting hospitals, health plans, clinics and specialists.⁹ wai is built to connect to the Clinical Health Information Exchange. We set up your clinic's connection with you.

wai hosts each clinic's records in its own country, under that country's rules. We set this up with your clinic. wai is compliant with these rules and built for clinics in Salt Lake City. For Checkout, the business associate agreement is signed before go-live.¹⁰

The languages patients write in

In the 2024 American Community Survey, 160,965 of Salt Lake County's 1,144,346 residents aged five and over spoke Spanish at home, 14.1%.³ Chinese followed with 10,605 speakers, then the group that includes Samoan and Hawaiian with 7,552, Portuguese with 6,645 and Vietnamese with 5,848.³

wai works in any language, and a patient can answer intake questions by voice in their own language for the clinician to read in English.¹¹

What a demo shows in Salt Lake City

A snowboarder coming down from Little Cottonwood Canyon opens the clinic's website at 9pm and books a knee assessment in three taps, offered the earliest open time first from the physician's busy times in Google Calendar, Outlook or Apple Calendar.¹⁰ The fee goes straight to the clinic's own Stripe account by card or Apple Pay, the clinic stays merchant of record, and the intake questionnaire reaches her phone with the receipt.¹⁰

Next morning a Spanish WhatsApp from a father in West Valley City asks to move his son's sports physical. wai drafts the reply in Spanish with two open times, and the front desk approves it in the same thread.

The knee examination is written up as a draft while it happens, and the physician edits and signs it once she leaves the room. See how approval works in human approval of patient messages.

For health systems, insurers and state agencies in Utah

Health systems, health plans and public agencies along the Wasatch Front can have wai build one pathway of their own, such as reviewed replies to questions about results. Outcome measures, data and model rights are written into the contract before the build, as set out on the organisations page.

Where to start

First, list every place a patient could meet generative AI, by chat, voice or text, and decide where the clinic's written disclosure line appears before each one.⁴ Second, confirm which of the clinic's data is protected health information, so the Utah Consumer Privacy Act question is settled.⁶

Third, ask how the clinic will join the CHIE.⁹ Then bring a week of evening enquiries to a fifteen-minute demo, and see prices on the pricing page.

Frequently asked questions