Key points
- In the City of Naples 55.8% of residents are 65 or older and the median age is 67.3, in the 2020 to 2024 American Community Survey.1
- Florida's telehealth law holds a telehealth provider to the same standard of practice as in-person care, and a professional licensed elsewhere must register with the Florida board to treat a patient located in Florida.4
- Collier County had 1,413 health care and social assistance establishments with 23,324 paid employees in 2023.2
- 23.4% of Collier residents aged five and over speak Spanish at home and 4.5% speak French, Haitian or Cajun.3
- wai hosts each clinic's records in its own country, under that country's rules. We set this up with your clinic.
Summary
A Naples clinic runs AI under HIPAA, the Florida Board of Medicine, Florida's all-party recording rule and section 456.47 for video visits. Seasonal patients can be seen by telehealth under the same standard of practice as in person. wai drafts each reply and note for a person at the clinic to approve or sign, and the records stay in the United States.
A patient back in Michigan for the summer books her follow-up by video, and the family member who manages her diary gets a reply the same evening, approved by the desk. The physician signs the note before dinner. Florida's telehealth and recording rules set the terms for that care in Collier County.
Part of the Joint Commission hub, with the framework explained, a readiness checklist and 8 guides.
Part of the AAAHC hub, with the framework explained, a readiness checklist and 7 guides.
See it in your clinicThirty minutes on your own patients and doctors.
Request a demoSee a Naples follow-up booked by video, a family member's email drafted for your desk to approve and a note signed, in fifteen minutes.
| Body or law | What it requires | What to ask | How wai meets it |
|---|---|---|---|
| Florida Statutes 456.47(2) | Telehealth held to the in-person standard of practice | Which visits can run by video | Video visits with live captions, and the note drafted for the physician to sign |
| Florida Statutes 456.47(4) | Registration for out-of-state professionals treating patients in Florida | Is every remote colleague registered | Role-based access for each clinician, enforced in the database |
| Florida Statutes 934.03 | Prior consent from all parties to record | When consent is taken | Recording consent is taken at booking |
| Florida Board of Medicine | Licensing and discipline of physicians | Who signs each note | The physician reviews and signs every draft |
| Florida Statutes 408.051 | Hospital data to the Florida Health Information Exchange | How the clinic connects | wai is built to connect to the Florida Health Information Exchange |
The private care market in Naples
The City of Naples had 19,704 residents in the 2020 to 2024 American Community Survey, with a median age of 67.3 and 55.8% aged 65 or older.1 Its median household income was $153,182, and 3.7% of residents had no health insurance.1 Across Collier County, 33.8% of 398,291 residents are 65 or older.1
The Census Bureau's 2023 County Business Patterns counted 1,413 health care and social assistance establishments in Collier, with 23,324 paid employees and an annual payroll of about $1.55 billion.2 For patients who spend part of the year elsewhere, the diary runs by video as well as in the room.
The rules a clinic in Naples works under
Physicians are licensed and disciplined by the Florida Board of Medicine.7 HIPAA governs protected health information.
Section 456.47 holds a telehealth provider to the prevailing professional standard of practice for in-person care in Florida.4 A provider may use telehealth to perform a patient evaluation, and if that evaluation is sufficient to diagnose and treat, no prior physical examination is required.4 Records generated by telehealth, including video and audio, are confidential under Florida law.4
The same section lets a health care professional licensed in another state treat a patient located in Florida by telehealth only after registering with the Florida board.4 A Michigan or Ohio physician who follows a patient during the Naples season needs that registration first.
Florida requires the prior consent of all parties before a conversation is recorded, under section 934.03.6 wai takes recording consent at booking, so a video visit starts without a separate consent step.8
Florida hospitals with certified record technology send admission, transfer and discharge data to the state's Florida Health Information Exchange program.5 wai is built to connect to the Florida Health Information Exchange. We set up your clinic's connection with you.
wai hosts each clinic's records in its own country, under that country's rules. We set this up with your clinic. wai is compliant with these rules and built for clinics in Naples. For Checkout, the business associate agreement is signed before go-live.9
The languages patients write in
In the 2020 to 2024 American Community Survey, 89,504 of Collier's 381,850 residents aged five and over spoke Spanish at home, 23.4%.3 French, Haitian or Cajun followed with 17,156 speakers, 4.5%, and 6,321 of them report speaking English less than very well.3 Inside the City of Naples, 90.7% speak only English at home.3
wai works in any language, and a patient can answer intake questions by voice in their own language for the clinician to read in English.8
What a demo shows in Naples
A son in Chicago emails in August to arrange his father's cardiology follow-up before the family returns to Port Royal in November. wai drafts a reply offering a video visit now and an in-person visit in November, with open times read from the cardiologist's busy times in Google Calendar, Outlook or Apple Calendar. The coordinator approves it.
The video call runs from a quiet lobby to goodbye with live captions, and it goes on the clinic's Google Calendar.8 The note is drafted during the call, and the cardiologist edits and signs it.
A Spanish WhatsApp from a patient in Immokalee asking to move her appointment gets a drafted Spanish reply in the same thread, approved by the desk. Every patient who books gets a wai Profile, where letters and results from the clinic wait for them wherever they spend the summer.9
For health systems and insurers in Collier County
Hospital systems and health plans serving Southwest Florida can have wai build one pathway under their own name, for example seasonal follow-up by video for older patients. Data, configuration and model rights are agreed before the build, as set out on the organisations page.
Where to start
First, list which follow-ups can run by video under the in-person standard of practice, and which need the patient in the room.4 Second, check that any out-of-state colleague who treats your patients in Florida holds a Florida telehealth registration.4
Third, add the all-party consent line to intake.6 Then bring a summer week of enquiries from patients away from Naples to a fifteen-minute demo. Prices are on the pricing page, and consent wording is in the consent form template.
Bring a summer week of enquiries from patients away from Naples and watch each one drafted for your team.
Frequently asked questions
Can a Naples physician see a seasonal patient by video?
Yes, when the patient is in Florida and the care meets the in-person standard of practice under section 456.47.4 When the patient is in another state, check that state's rules too.
Can a patient's northern doctor treat them by telehealth while they are in Naples?
Only after registering with the applicable Florida board, under section 456.47(4).4
Do we need consent to record a video visit?
Can family members arrange appointments for older patients?
Yes. Their emails and messages sit in the patient's thread, and a person at the clinic approves each reply.
Can patients write in Spanish or Haitian Creole?
Where are our records hosted?
wai hosts each clinic's records in its own country, under that country's rules. We set this up with your clinic. For Naples, that is the United States.9
Sources
- 1US Census Bureau, 2025American Community Survey 2020 to 2024 5-year estimates, tables DP05 and DP03, Naples city and Collier CountyRead 15 October 2026Read source
- 2US Census Bureau, 2025County Business Patterns 2023, Collier County, FloridaRead 15 October 2026Read source
- 3US Census Bureau, 2025American Community Survey 2020 to 2024 5-year estimates, table C16001, language spoken at home, Collier County and Naples cityRead 15 October 2026Read source
- 4Florida Legislature, 2026Florida Statutes section 456.47, use of telehealth to provide servicesRead 15 October 2026Read source
- 5Florida Legislature, 2026Florida Statutes section 408.051, Florida Electronic Health Records Exchange ActRead 15 October 2026Read source
- 6Florida Legislature, 2026Florida Statutes section 934.03, interception and disclosure of wire, oral or electronic communicationsRead 15 October 2026Read source
- 7Florida Department of Health, 2026Florida Board of MedicineRead 15 October 2026Read source
- 8wai, 2026wai changelog, intake answered by voice in any languageRead 15 October 2026Read source
- 9wai, 2026wai CheckoutRead 15 October 2026Read source
Every Naples patient followed up, in season and out, every note signed.
Fifteen minutes with a clinician who uses wai daily, on your own diary and your own summer enquiries. We reply within one working day.
Partner with us
See it on your own patients, then build it with us
Thirty minutes on your own patients, doctors and rules, in your market. We reply within one working day, and the clinics that partner with us early shape what we build next.
See what wai does between the visits