Key points
- Luxembourg City had 136,161 residents on 1 January 2025, a fifth of the country, and EU-27 nationals made up 52.3% of them.1
- In the 2021 census Luxembourgish was the main language of 48.9% of residents, down from 55.8% in 2011, and its share falls to between 25% and 45% around the capital.2
- The Collège médical's register listed 3,048 doctors at the end of 2025, including 355 retired.3
- A patient file is kept for at least ten years after care ends, and the Agence eSanté opens a DSP for every person affiliated to social security.65
- wai is built to connect to the Dossier de Soins Partagé. We set up your clinic's connection with you.
Summary
A Luxembourg City practice can use AI for notes and patient messages in 2026 when the patient file is kept for at least ten years, health data is processed on a valid GDPR basis under the CNPD's supervision and the doctor signs every note. Letters and results can then be shared through the DSP, the national shared care record run by the Agence eSanté.
Luxembourg City practices now answer every patient in the language they wrote in, the same day, and the doctor's letters reach the shared record before evening. In a capital where most residents hold another passport, that is the daily work. The national rules and the shared record shape how a practice here works.
See it in your clinicThirty minutes on your own patients and doctors.
Request a demoSee an evening enquiry to a Luxembourg City practice become an approved reply, a paid booking and a signed letter ready for the DSP, in fifteen minutes with a clinician who uses wai daily.
| Body or law | Rule | What to ask | How wai meets it |
|---|---|---|---|
| Law of 24 July 2014 on patients' rights | Patient file kept at least ten years from the end of care, with a right of access | How retention, access and export work | Every message, draft and signature logged and exportable |
| Agence eSanté, Dossier de Soins Partagé | National shared record for every affiliated person, alongside the practice's own file | How signed letters reach the patient's DSP | wai is built to connect to the DSP, set up with the practice |
| CNPD, GDPR and AI Act | Health data specially protected, and AI literacy expected of organisations | Where data is hosted and whether it trains any model | Records hosted in the clinic's own country, and patient data never used to train models |
| Collège médical | Ethical oversight of every doctor | Who signs each AI-drafted note | Every note stays a draft until the doctor signs it |
The private care market in Luxembourg City
Luxembourg had 681,973 residents on 1 January 2025, and 47.0% of them were foreign nationals.1 The capital alone had 136,161 residents, 20.0% of the population, and EU-27 nationals made up 52.3% of the city, the highest share of any commune.1
The Collège médical kept 3,048 doctors on its register at the end of 2025, 355 of them retired, together with 928 dentists.3 At the start of 2025, 14.9% of residents held at least two nationalities.1
The rules a Luxembourg City practice works under
The Collège médical oversees the ethics of doctors, dentists, pharmacists and psychotherapists and gives its opinion on every draft law and regulation affecting those professions.4
The law of 24 July 2014 on patients' rights and obligations requires the holder of a patient file to keep it for at least ten years from the end of care. The patient has a right of access to the file and to have its content explained.6
The Dossier de Soins Partagé is the national electronic health record, offered without a fee by the Agence eSanté and created automatically for every person affiliated to social security. It holds documents such as laboratory reports and hospital discharge letters, and it does not replace the record each professional keeps.5 wai is built to connect to the Dossier de Soins Partagé. We set up your clinic's connection with you.
The Commission nationale pour la protection des données supervises data protection, and its file on artificial intelligence covers the AI Act, including prohibited systems and how organisations ensure their staff understand AI.7 wai drafts each note and each reply, the doctor signs the note and a person at the practice approves the reply.
wai hosts each clinic's records in its own country, under that country's rules. We set this up with your clinic. wai is compliant with these rules and built for clinics in Luxembourg City.
The languages Luxembourg City patients write in
In the 2021 census Luxembourgish remained the most common main language at 48.9%, with Portuguese second and French third, ahead of English and Italian.2 Around the capital Luxembourgish is the main language of only 25% to 45% of residents, and the census identified 52 smaller language communities of more than 100 speakers.2
Mentions of other main languages rose from 40,042 in 2011 to 60,582 in 2021.2 wai works in any language, and the team approves each draft before the patient sees it.8
What a demo shows in Luxembourg City
The demo opens on an email sent at 19.50 by a bank analyst in Kirchberg who lives across the border and wants a check-up on a Friday, his one day in the office near the practice. wai threads it with his earlier visit, reads the doctor's busy times from Google Calendar, Outlook or Apple Calendar and drafts a reply in the language he wrote in, with two Friday slots. The secretary approves it the next morning.
He pays a deposit in euros through the practice's own Stripe account, with the practice as merchant of record, and completes the intake questionnaire before he arrives. After the visit the doctor corrects and signs the drafted note and the letter for his cardiologist, and the signed letter is ready for his DSP. Bring a real enquiry from last month and watch it run.
For hospitals, insurers and public bodies in Luxembourg
Hospital groups and insurers in Luxembourg can have a system of their own built on wai, under their own brand, with data rights and exit terms agreed in the contract. Work begins with one defined pathway and its measures. How a build runs is on the organisations page.
Where to start
First, write a ten-year minimum retention and full export into the vendor contract.6 Second, decide which signed documents go to each patient's DSP and who files them.5 Third, check the practice's AI use against the CNPD's guidance on the AI Act, including staff training.7
Fourth, count last month's enquiries by language and by country of residence, so the demo runs on the practice's real mix. The guide to one inbox for clinic messages shows how email, WhatsApp and calls sit in one thread.
Bring last month's enquiries by language, and we show the week they would have filled.
Frequently asked questions
Do Luxembourg patients already have a DSP?
The Agence eSanté creates one automatically for every person affiliated to social security, and the patient activates an eSanté account to manage it.5 wai is built to connect to the Dossier de Soins Partagé. We set up your clinic's connection with you.
Does the DSP replace the practice's own patient file?
No. The DSP groups key documents for coordinated care, and each professional still keeps a file.5
How long must a patient file be kept in Luxembourg?
At least ten years from the end of care, under the law of 24 July 2014 on patients' rights and obligations.6
Who supervises data protection for a Luxembourg practice?
The Commission nationale pour la protection des données, which also publishes guidance on the AI Act.7
Where are the practice's records hosted?
wai hosts each clinic's records in its own country, under that country's rules. We set this up with your clinic.
Can patients write in the language they prefer?
Yes. wai works in any language, and someone at the practice approves every reply before it is sent.8
Sources
- 1STATEC, 2025La démographie luxembourgeoise en chiffres, édition 2025Read 15 October 2026Read source
- 2STATECRecensement de la population 2021, la diversité linguistiqueRead 15 October 2026Read source
- 3Collège médical, 2026Rapport annuel 2025Read 15 October 2026Read source
- 4Collège médical, 2026Les missions du Collège médicalRead 15 October 2026Read source
- 5Guichet.lu, Government of Luxembourg, 2026Activation du compte eSanté pour accéder au Dossier de Soins Partagé (DSP)Read 15 October 2026Read source
- 6Guichet.lu, Government of Luxembourg, 2026Droits et obligations du patientRead 15 October 2026Read source
- 7Commission nationale pour la protection des données, 2025La régulation de l'intelligence artificielle, AI ActRead 15 October 2026Read source
- 8wai, 2026wai changelog, intake answered by voice in any languageRead 15 October 2026Read source
Every Luxembourg City patient answered the same day, in the language they wrote in.
Fifteen minutes with a clinician who uses wai daily, on your multilingual inbox and your diary. We reply within one working day.
Partner with us
See it on your own patients, then build it with us
Thirty minutes on your own patients, doctors and rules, in your market. We reply within one working day, and the clinics that partner with us early shape what we build next.
See what wai does between the visits