Glossary, front desk
What is an AI receptionist for clinics?
An AI receptionist is software that reads a clinic's incoming patient messages and calls, drafts the replies and proposes bookings, so the front desk answers faster. In a well-run clinic a person approves what it drafts before it reaches the patient.
Updated . Defined by the wai team for clinics, groups and health systems.
Also called AI front desk, virtual receptionist or AI concierge.
Why AI receptionist matters to a clinic
Enquiries go cold fast. An enquiry answered within the hour is nearly seven times as likely to become a real conversation,1 and most clinics cannot staff the desk every evening and weekend.
The value is speed with control. Replies drafted in the clinic's voice and approved by the team keep the patient experience personal, and anything clinical still goes to a clinician.
Questions
Does the AI reply to patients on its own?
With wai, a person at your clinic approves each message before it is sent. See admin.
Can it handle WhatsApp?
Yes. WhatsApp, email and calls arrive in one thread per patient.
Sources
See wai on your own clinic.
A 15 minute video call on your own diary, notes and inbox. Prices for clinics, groups and hospitals are on the pricing page.