The answer
wai is the stronger choice for a clinic that wants the whole day handled, because it drafts the note, letters, coding and cited answers from each consultation and runs the front desk, booking and payments on the same record. Suki is a strong clinical documentation product, and the better fit for an organisation that needs only the documentation half.
The table below compares Suki and wai row by row on the note, letters, coding, cited answers, the front desk, booking and payments. Every Suki cell is footnoted to Suki's own page as it read on 16 October 2026, and the wai cells come from our own product and pricing pages.
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| What you get | Suki | wai |
|---|---|---|
| Published price | Not published. Sold through its sales team1 | Clinician Plus $550 and Clinician $350 a clinician a month, both published |
| Note drafted from the consultation | Yes, notes, patient instructions and orders from the patient conversation1 | Yes, in the room or on video, for the clinician to sign |
| Referral and clinic letters | Patient instructions named. Referral letters not listed on its homepage1 | Referral and clinic letters, prescriptions and result explanations |
| Coding suggested from the note | Coding named, with an assisted revenue cycle offering1 | Yes, drafted from the note for the clinician to sign |
| Cited answers to clinical questions | Clinical Q&A named alongside documentation and coding1 | Yes, cited to current guidance and peer-reviewed papers |
| Calls and patient messages answered | Not listed on its site1 | Calls, email, web forms and WhatsApp in one thread per patient, replies drafted for approval |
| Patients book online | Not listed on its site1 | Yes, booking links that read each doctor's calendar, with waitlist backfill |
| Deposits and payments at booking | Not listed on its site1 | Yes, deposits, invoices and memberships through the clinic's own Stripe |
| Connects to records systems | Epic, Oracle Health, athenahealth and MEDITECH named1 | Google, Outlook and Apple calendars connected. Signed notes and letters export to your record |
Where wai is ahead
A scribe writes the note. wai runs the clinic. From one consultation, in the room or on video, wai drafts the note, the referral and clinic letters, prescriptions, result explanations, the coding and cited answers for the clinician to sign. Suki's own site lists no front desk, no online booking and no payments, and its price is not published.
The front desk on the same record. Calls, email, web forms and WhatsApp land in one thread per patient with replies drafted for approval. Patients request appointments through links that read each doctor's calendar, cancellations backfill from the waitlist, and deposits and invoices run through the clinic's own Stripe.
The patient feels the difference. The letter can leave the same day as the consultation, the callback is drafted before anyone has to remember it, and the patient deals with one clinic rather than three systems. Every AI action that affects a patient is drafted for a person to review and approve. The clinician signs the note, the letter and the codes, and the front desk approves each reply before it goes.
Where Suki is strong
Suki drafts notes, patient instructions and orders from the patient conversation, and names clinical Q&A and coding alongside documentation.
Its partnership list is long, with Epic, Oracle Health, athenahealth and MEDITECH named on its own site.
Who should choose which
Choose Suki if your organisation runs one of the record systems Suki partners with, the contract is negotiated centrally, and the front desk sits on a separate system.
Choose wai if you want a published price, letters and coding from the same consultation, and the phones, booking and payments on the same record as the note. For most private and independent clinics that is the decision that changes the evening, and the buyer's guide sets out the questions to ask any vendor, us included.
Moving from Suki to wai
Start with one clinician, alongside what you use today. Request a demo and bring one real consultation. In fifteen minutes you see the note, the letter and the codes it produces, on your own workflow.
Nothing has to be switched off on the first day. wai connects to Google, Outlook and Apple calendars, and signed notes and letters export to the record you already keep, so Suki can run in parallel while you compare. The guide to switching scribe without losing records covers the order of steps.
Then a 90 day pilot shaped around your team, which ends with three numbers from your own clinic, revenue, hours saved and patients cared for. The decision is then made on your data, not ours.
What it costs
wai publishes its prices. Clinician Plus is $550 a clinician a month, with bespoke templates, a records sync and a larger allowance, and Clinician is $350, with the note, letters, coding and cited answers from every consultation. Admin, the front desk, is priced per location after a demo.
Suki's published price, as its own page showed it on 16 October 2026, is in the first row of the table with its source. Set the seat against what it replaces. An hour of a clinician's evening, a letter that waits a day, a call that goes to voicemail and a patient who books elsewhere each cost more than the line on the invoice, which is why the comparison worth making is the whole day, not the note.
Would one real consultation settle it? Bring one, and see the note, the letter and the codes it produces.
Frequently asked questions
Is Suki or wai better for a private clinic?
For a clinic that wants more than the note, wai. It drafts the note, letters, coding and cited answers from each consultation and runs the front desk, booking and payments on the same record. Choose Suki if your organisation runs one of the record systems Suki partners with, the contract is negotiated centrally, and the front desk sits on a separate system.
How much does Suki cost compared with wai?
Suki, from its own page on 16 October 2026. Not published. Sold through its sales team. wai Clinician Plus is $550 and Clinician is $350 a clinician a month, both published, and Admin is priced per location after a demo.
Does Suki answer the phone or take bookings?
Suki on calls and messages, from its own pages on 16 October 2026. Not listed on its site. For booking, not listed on its site. wai answers calls, email, web forms and WhatsApp in one thread per patient, with replies drafted for approval, and takes bookings and deposits on the same record.
Can we move from Suki to wai without losing records?
Yes. Start with one clinician alongside Suki. Signed notes and letters export to the record you already keep, so nothing has to be switched off on the first day, and a 90 day pilot ends with revenue, hours saved and patients cared for from your own clinic.
Who should choose Suki over wai?
Choose Suki if your organisation runs one of the record systems Suki partners with, the contract is negotiated centrally, and the front desk sits on a separate system. Choose wai if you want a published price, letters and coding from the same consultation, and the phones, booking and payments on the same record as the note.
Sources
- Suki, suki.ai, read 16 October 2026
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