Summary
Heidi and Freed are the two scribes most independent clinicians shortlist first, and the comparison has changed. Freed's pricing page, checked 30 August 2026, shows Starter at $39 a month for up to 40 notes, Core at $79 for unlimited notes, and Premier at $119 with EHR push, coding and letters, behind a seven day trial with no card.
Heidi's pricing page, checked the same day, lists a free plan with unlimited transcription and paid Clinician and Practice tiers with a fourteen day trial, and shows no figures for any of them. The plans are on the page. The prices are not.
So the decision is now a trade. Freed gives you a number you can read before you talk to anyone. Heidi gives you a stronger free tier and a deeper template and team feature set, with the cost arriving later in the conversation.
Both are fine scribes. If the note is only part of your evening, look at what covers the rest.
Book a demo| What you can check today | Heidi | Freed |
|---|---|---|
| Figures on the pricing page | No, tiers without figures | Yes, $39, $79 and $119 |
| Free tier | Yes, unlimited transcription, limited features | No, seven day trial instead |
| Trial terms | Fourteen days free | Seven days, no card required |
| Coding | On paid tiers | On the $119 Premier tier |
| EHR integration | Practice tier and above | EHR push on Premier |
| Letters and documents | Advanced templates on paid tiers | Patient letters on Premier |
What Freed gets right
Freed is the most honest purchase in the category. Every figure is on the page, the trial needs no card, and the tier ladder is legible in one glance. Starter at $39 caps at 40 notes a month, Core at $79 removes the cap, and Premier at $119 adds EHR push, dictation, ICD-10 and CPT coding, visit summaries and patient letters.
The cap matters more than it looks. A full time clinician sees more than 40 encounters a month, so the working price for most buyers is $79 or $119, not the headline $39. Read the tier you would actually live on, then compare. Our Freed comparison covers the rest of the product.
What Heidi gets right
Heidi's free plan is the strongest no cost entry in the category, with unlimited transcription and standard templates, and the paid tiers add advanced templates, patient and session linking, document sharing, coding and session status. The Practice tier carries the EHR integrations and team controls a group needs.
The fourteen day trial is twice Freed's, and for a clinician who lives in templates, Heidi's template system is a real strength. Our Heidi comparison goes through the product in full.
The pricing picture, honestly
As of 30 August 2026, Heidi's pricing page lists its plans without figures, across its US, UK and Australian pages. That is not an accusation, it is an observation a buyer can verify in one click, and it means the real number arrives in a sales conversation rather than on the page.
A price you can read changes your position as a buyer. You can budget before you book a call, compare tiers without a demo, and hold the vendor to the public number. We have written before about why we publish our own prices, and the argument applies to every vendor equally.
If Heidi quotes you a figure, get it in writing with the tier, the billing term and the seat count attached. A quoted price is a fine price. It is simply not a published one.
The honest verdict
A solo clinician who wants a readable price and a fast start should trial Freed first, and budget for the $79 or $119 tier rather than the $39 headline. A clinician who wants the strongest free tier, longer trial and deeper templates should start with Heidi and ask for the figure early.
Both purchases end at the documentation. The phone, the inbox, the recalls and the letters that follow every clinic stay yours. wai covers the consult and the clinic around it, drafting notes, letters and codes with cited evidence and running the front desk through wai Admin, at prices published on one page, with clinicians deciding what enters the record.
Frequently asked questions
Is Heidi or Freed cheaper?
Only Freed can answer that from its page. Freed publishes $39, $79 and $119 a month, checked 30 August 2026, while Heidi lists its Clinician and Practice tiers without figures, so its cost arrives in a sales conversation. Heidi does offer the stronger free tier, with unlimited transcription, if no budget is the budget.
Does Heidi still publish its prices?
As of 30 August 2026 its pricing page lists plans, features and a fourteen day trial, and shows no figures on the US, UK or Australian versions of the page. Ask sales for the number in writing, with the tier and billing term attached, before you compare it against Freed's published ladder.
Which is better for a small group practice?
Heidi's Practice tier carries EHR integrations, team templates and admin controls, and Freed's Group plan adds shared onboarding and dashboards at custom pricing. For a group, the deciding questions are EHR write back into your system by name and the per seat price in writing. Test both on a real week of clinics before signing anything.
Do either cover the front desk?
No. Both end at documentation and adjacent features like coding and letters. Enquiries, bookings, reminders and recalls stay with your team. If that is the half of the day you were hoping to solve, a scribe is the wrong shape of product, and a whole clinic system like wai, with its prices published on one page, is the honest comparison to run.
Live this week, not next quarter.
Thirty minutes and you will see the consult, the front desk and the patient record running as one system.