The answer
wai is the stronger choice for a clinic that wants the whole day handled, because it drafts the note, letters, coding and cited answers from each consultation and runs the front desk, booking and payments on the same record. Dragon Copilot is a strong clinical documentation product, and the better fit for an organisation that needs only the documentation half.
The table below compares Dragon Copilot and wai row by row on the note, letters, coding, cited answers, the front desk, booking and payments. Every Dragon Copilot cell is footnoted to Dragon Copilot's own page as it read on 16 October 2026, and the wai cells come from our own product and pricing pages.
See it in your clinicThirty minutes on your own patients and doctors.
Request a demoWill your clinicians still be finishing letters at nine tonight? Fifteen minutes shows the evening without them.
| What you get | Microsoft Dragon Copilot | wai |
|---|---|---|
| Published price | Not published. Contact Microsoft1 | Clinician Plus $550 and Clinician $350 a clinician a month, both published |
| Note drafted from the consultation | Yes, ambient notes from multi-party conversations1 | Yes, in the room or on video, for the clinician to sign |
| Referral and clinic letters | Referral letters and after-visit summaries1 | Referral and clinic letters, prescriptions and result explanations |
| Coding suggested from the note | Coding suggestions1 | Yes, drafted from the note for the clinician to sign |
| Cited answers to clinical questions | Answers from medical references with citations1 | Yes, cited to current guidance and peer-reviewed papers |
| Calls and patient messages answered | Not listed on its page1 | Calls, email, web forms and WhatsApp in one thread per patient, replies drafted for approval |
| Patients book online | Not listed on its page1 | Yes, booking links that read each doctor's calendar, with waitlist backfill |
| Deposits and payments at booking | Not listed on its page1 | Yes, deposits, invoices and memberships through the clinic's own Stripe |
| Connects to records systems | Epic, athenahealth and MEDITECH named as partners1 | Google, Outlook and Apple calendars connected. Signed notes and letters export to your record |
Where wai is ahead
A scribe writes the note. wai runs the clinic. From one consultation, in the room or on video, wai drafts the note, the referral and clinic letters, prescriptions, result explanations, the coding and cited answers for the clinician to sign. Microsoft's page for Dragon Copilot lists no front desk, no online booking and no payments, and no price is published.
The front desk on the same record. Calls, email, web forms and WhatsApp land in one thread per patient with replies drafted for approval. Patients request appointments through links that read each doctor's calendar, cancellations backfill from the waitlist, and deposits and invoices run through the clinic's own Stripe.
The patient feels the difference. The letter can leave the same day as the consultation, the callback is drafted before anyone has to remember it, and the patient deals with one clinic rather than three systems. Every AI action that affects a patient is drafted for a person to review and approve. The clinician signs the note, the letter and the codes, and the front desk approves each reply before it goes.
Where Dragon Copilot is strong
Microsoft Dragon Copilot, the successor to DAX Copilot, drafts ambient notes from multi-party conversations, and goes on to referral letters and after-visit summaries.
It suggests codes, answers questions from medical references with citations, and names Epic, athenahealth and MEDITECH as partners.
Who should choose which
Choose Dragon Copilot if you are a hospital or large group already standardised on Microsoft and one of its partner record systems, buying centrally.
Choose wai if you run a private or independent clinic that wants a published price and one system for the consultation, the front desk and payments. For most private and independent clinics that is the decision that changes the evening, and the buyer's guide sets out the questions to ask any vendor, us included.
Moving from Dragon Copilot to wai
Start with one clinician, alongside what you use today. Request a demo and bring one real consultation. In fifteen minutes you see the note, the letter and the codes it produces, on your own workflow.
Nothing has to be switched off on the first day. wai connects to Google, Outlook and Apple calendars, and signed notes and letters export to the record you already keep, so Dragon Copilot can run in parallel while you compare. The guide to switching scribe without losing records covers the order of steps.
Then a 90 day pilot shaped around your team, which ends with three numbers from your own clinic, revenue, hours saved and patients cared for. The decision is then made on your data, not ours.
What it costs
wai publishes its prices. Clinician Plus is $550 a clinician a month, with bespoke templates, a records sync and a larger allowance, and Clinician is $350, with the note, letters, coding and cited answers from every consultation. Admin, the front desk, is priced per location after a demo.
Dragon Copilot's published price, as its own page showed it on 16 October 2026, is in the first row of the table with its source. Set the seat against what it replaces. An hour of a clinician's evening, a letter that waits a day, a call that goes to voicemail and a patient who books elsewhere each cost more than the line on the invoice, which is why the comparison worth making is the whole day, not the note.
Would one real consultation settle it? Bring one, and see the note, the letter and the codes it produces.
Frequently asked questions
Is Dragon Copilot or wai better for a private clinic?
For a clinic that wants more than the note, wai. It drafts the note, letters, coding and cited answers from each consultation and runs the front desk, booking and payments on the same record. Choose Dragon Copilot if you are a hospital or large group already standardised on Microsoft and one of its partner record systems, buying centrally.
How much does Dragon Copilot cost compared with wai?
Dragon Copilot, from its own page on 16 October 2026. Not published. Contact Microsoft. wai Clinician Plus is $550 and Clinician is $350 a clinician a month, both published, and Admin is priced per location after a demo.
Does Dragon Copilot answer the phone or take bookings?
Dragon Copilot on calls and messages, from its own pages on 16 October 2026. Not listed on its page. For booking, not listed on its page. wai answers calls, email, web forms and WhatsApp in one thread per patient, with replies drafted for approval, and takes bookings and deposits on the same record.
Can we move from Dragon Copilot to wai without losing records?
Yes. Start with one clinician alongside Dragon Copilot. Signed notes and letters export to the record you already keep, so nothing has to be switched off on the first day, and a 90 day pilot ends with revenue, hours saved and patients cared for from your own clinic.
Who should choose Dragon Copilot over wai?
Choose Dragon Copilot if you are a hospital or large group already standardised on Microsoft and one of its partner record systems, buying centrally. Choose wai if you run a private or independent clinic that wants a published price and one system for the consultation, the front desk and payments.
Sources
See it on your own clinic
Fifteen minutes on your own workflows, with one real consultation. If it is a fit we reply within 24 hours.
Partner with us
See it on your own patients, then build it with us
Thirty minutes on your own patients, doctors and rules, in your market. We reply within one working day, and the clinics that partner with us early shape what we build next.
See what wai does between the visits