Key points
- Prague had 1,409,528 residents on 30 June 2026, and its hotels and guesthouses hosted 2,170,061 guests in the second quarter of 2026 alone.1
- IPR Prague counted 345,000 foreign residents in the city in 2022, almost 40 percent of all foreigners in the Czech Republic.3
- The Shared Health Record sits in Section 34a of Act 325/2021 on the electronisation of healthcare, and providers read and write it through an API in their own systems.5
- The competent regional authority enters each provider into the core register of healthcare providers under Act 325/2021.4
- wai hosts each clinic's records in its own country, under that country's rules. We set this up with your clinic.
Summary
A Prague clinic can use AI for notes and patient messages under GDPR, with the Office for Personal Data Protection (ÚOOÚ) as supervisor. The national eHealth infrastructure built under Act 325/2021 includes a Shared Health Record that providers read and write through their own systems, and wai is built to connect to it.
Every enquiry from a Vinohrady resident or a visitor in a Malá Strana hotel answered before the clinic opens, and every note signed before the doctor leaves. Prague is a capital of 1.41 million people with hundreds of thousands of foreign residents and millions of visitors, so the inbox never sleeps.1
See it in your clinicThirty minutes on your own patients and doctors.
Request a demoSee a late-evening English email from Žižkov drafted for your team to approve, a deposit taken in koruna and a visit note your doctor signs, in fifteen minutes.
| Body or rule | What it covers | What to ask | How wai meets it |
|---|---|---|---|
| Core register of healthcare providers, Act 325/2021 | Authoritative record of each provider, entered by the competent authority | Are our opening hours and contacts current in the register | Booking offers only open times read from each clinician's calendar |
| ÚOOÚ and GDPR | Supervision of personal and health data | Who can see which records, and where are they held | Role-based access enforced in the database, records hosted in the Czech Republic |
| Shared Health Record, Section 34a Act 325/2021 | Selected health data shared between patient, providers and authorised bodies | How do signed notes reach the record | Built to connect to the Shared Health Record, set up with each clinic |
| Ministry of Health AI committee | Direction for AI in Czech healthcare | Who approves each AI draft before it reaches a patient | Every draft approved by a person, every approval logged |
The private care market in Prague
The Czech Statistical Office counted 1,409,528 people living in Prague on 30 June 2026.1 Visitors arrive on top of that. In the second quarter of 2026 the city's collective accommodation hosted 2,170,061 guests for 4,989,610 nights.1
Care across the country runs through small independent practices. In 2024 the Czech Republic had 25,267 independent doctors' practices, of which 5,378 were adult GP practices and 5,593 were run by general dentists.2 A Prague clinic competes on how quickly a patient gets a reply and a time.
The rules a clinic in Prague works under
Each provider appears in the core register of healthcare providers, a component of eHealth under Sections 19, 20 and 25 of Act 325/2021. The administrative body or the competent regional authority makes the entry, and the provider keeps its own opening hours and contact details current.4 Doctors belong to the Czech Medical Chamber, which keeps the public list of doctors.8
The Office for Personal Data Protection (ÚOOÚ) supervises personal data, health data included.7 The Ministry of Health set up a Committee for Artificial Intelligence in Healthcare, which met for the first time on 16 January 2025 to steer how AI enters Czech care, with the EU AI Act on its agenda.6
The Shared Health Record is defined in Section 34a of Act 325/2021. Patients view it through the national eHealth portal or the EZKarta app, can restrict sharing and grant access to others, and providers read and write it through an API in their own systems.5
wai hosts each clinic's records in its own country, under that country's rules. We set this up with your clinic. wai is compliant with these rules and built for clinics in Prague. wai is built to connect to the Shared Health Record. We set up your clinic's connection with you.
The languages patients write in
Czech leads, and the mix behind it is wide. IPR Prague, the city's planning institute, counted 345,000 foreign residents in 2022, up from 61,000 in 2001. Most come from Ukraine and Slovakia, with a significant number from Vietnam and growing numbers from Romania, Bulgaria, India and the Philippines.3
wai works in any language. A patient can answer intake questions by voice in their own language, and the clinician reads them in English.10 Every reply is drafted for a person at the clinic to approve before it goes.
What a demo shows in Prague
An email lands at 22:10 from a project manager in Žižkov who wants a skin check before a trip home. wai places it in her thread next to last spring's WhatsApp messages, reads the dermatologists' busy times from Google Calendar, Outlook or Apple Calendar, and drafts a reply offering two open Thursday times. The receptionist approves it at 8:00.
She books on the clinic's site in three taps, earliest time first, and pays a deposit in koruna into the clinic's own Stripe account. A confirmation, a receipt and an intake questionnaire follow. After the visit wai drafts the note and a letter for her GP, and the dermatologist reviews and signs both. Every message, draft, approval and signature is logged and exportable.9
For health systems, insurers and public bodies in Prague
Hospital groups, health insurers and public bodies in Prague can have wai build a system of their own on one patient record, starting with a single pathway, with data, configuration and model rights agreed in the contract. The approach is on the organisations page.
Where to start
First, check your entry in the provider register and that your opening hours and contacts are current. Second, list who in the team can see which records, and which of them should write to the Shared Health Record. Third, count last month's enquiries by language and by hour.
Bring that count to a fifteen-minute demo. The one inbox guide shows how every channel lands in one thread per patient, and pricing is published on the pricing page.
Bring a week of Czech and English enquiries and watch each one drafted for your team to approve.
Frequently asked questions
Who registers a private clinic in Prague?
The administrative body or the competent regional authority enters each provider into the core register of healthcare providers, and the provider keeps details like opening hours current.4
What is the Shared Health Record?
An electronic record of selected data on a patient's health and treatment, defined in Section 34a of Act 325/2021, which patients see through the national portal or EZKarta and providers use through an API.5
Can wai connect to the Shared Health Record?
wai is built to connect to the Shared Health Record. We set up your clinic's connection with you.
Who supervises patient data in the Czech Republic?
The Office for Personal Data Protection (ÚOOÚ).7 wai hosts each clinic's records in its own country, under that country's rules.
Is there Czech guidance on AI in healthcare?
The Ministry of Health's Committee for Artificial Intelligence in Healthcare first met on 16 January 2025 and is preparing a strategy for AI in Czech care.6 With wai, AI drafts and a person at the clinic approves, and a clinician signs every note.
Can patients write in Ukrainian or Vietnamese?
Yes. wai works in any language, and each reply is drafted for the team to approve.10
Sources
- 1Czech Statistical Office (ČSÚ), Prague regional office, 2026Latest statistics for the City of Prague (population, guests and nights in collective accommodation)Read 15 October 2026Read source
- 2Czech Statistical Office (ČSÚ), 2025Health care, hospitals and independent practices 2024Read 15 October 2026Read source
- 3Prague Institute of Planning and Development (IPR Prague), 2024The number of foreigners in Prague continues to riseRead 15 October 2026Read source
- 4Ministry of Health, National eHealth Centre (NCEZ), 2026Core register of healthcare providers (KRPZS)Read 15 October 2026Read source
- 5Ministry of Health, National eHealth Centre (NCEZ), 2026Shared Health Record systemRead 15 October 2026Read source
- 6Ministry of Health, National eHealth Centre (NCEZ), 2025Committee for Artificial Intelligence in HealthcareRead 15 October 2026Read source
- 7Úřad pro ochranu osobních údajů, 2026Office for Personal Data Protection (ÚOOÚ)Read 15 October 2026Read source
- 8Česká lékařská komora, 2026Czech Medical Chamber and public list of doctorsRead 15 October 2026Read source
- 9wai, 2026Security at waiRead 15 October 2026Read source
- 10wai, 2026wai changelog, intake answered by voice in any languageRead 15 October 2026Read source
Every Prague enquiry answered by morning, in the patient's own language, and every note signed the same day.
Fifteen minutes with a clinician who uses wai daily, on your own diary and payments. We reply within one working day.
Partner with us
See it on your own patients, then build it with us
Thirty minutes on your own patients, doctors and rules, in your market. We reply within one working day, and the clinics that partner with us early shape what we build next.
See what wai does between the visits