Clinic AI in Miami, what private clinics and health systems should know in 2026

The private care market in Miami

Florida Department of Health data presented to the Florida Senate Health Policy Committee counted 8,486 physicians in Miami-Dade in 2021 to 2022, the highest total of any county, at 296.6 per 100,000 residents.¹ The same packet counted 2,368 primary care physicians in the county, at 86.7 per 100,000.¹

Those doctors serve 2.69 million residents aged five and over, three in four of whom speak a language other than English at home.² Patients here write in their own language at the hour that suits them, and the clinic's reply meets them there.

The rules a clinic in Miami works under

Under HIPAA, a covered entity may let a business associate create, receive, maintain or transmit protected health information on its behalf only with satisfactory assurance, documented in a written agreement, that the information will be safeguarded.⁶ For wai Checkout, a business associate agreement is signed before anything goes live.⁷

Florida also sets where records may sit. Section 408.051 requires a provider using certified electronic health record technology to keep all patient information stored offsite, including with a cloud provider, physically in the continental United States, its territories or Canada.³

Florida's Information Protection Act sets the breach clock. Notice to affected individuals is due no later than 30 days after a breach is determined, and a breach affecting 500 or more Floridians must also be reported to the state within the same 30 days.⁵

Section 934.03 makes it lawful to intercept a conversation when all of the parties have given prior consent, so an ambient note needs consent from the patient and anyone with them in the room.⁴ Physicians are licensed by the Florida Board of Medicine, and the clinician who signs the note remains responsible for it.⁹

wai hosts each clinic's records in its own country, under that country's rules. We set this up with your clinic. wai is compliant with these rules and built for clinics in Miami.⁷ For a Miami clinic that means records held in the United States, under US rules, which sits inside the Florida location rule.

The languages patients write in

The Census Bureau's 2024 American Community Survey counts 1,799,905 Spanish speakers among Miami-Dade's 2,686,930 residents aged five and over, or 67.0%.² Only 24.3% speak English alone at home, and 898,816 people, a third of the county, report speaking English less than very well.²

The second language group is French, Haitian or Cajun, at 117,989 residents or 4.4%.² Inside the City of Miami the Spanish share rises to 68.6%.² Replies are drafted in the language the patient wrote in, since wai works in any language, and the team approves each one.⁸

What a demo shows in Miami

A WhatsApp message arrives in Spanish at 10:14 at night asking to move Thursday's appointment. wai reads the clinicians' busy times in Google Calendar, Outlook or Apple Calendar, finds an open slot and drafts the reply in Spanish, in the clinic's voice, and the front desk approves it the next morning with one tap. A missed call at lunch becomes a drafted text, approved the same afternoon.

The patient books on the clinic's own website in three taps, earliest time first, and pays a deposit in dollars by card or Apple Pay through the clinic's own Stripe account, with the clinic as merchant of record.⁷ In the consulting room the clinician records consent from everyone present, the note is drafted during the visit, and the clinician reviews and signs it. More on consent wording in the consent form template.

For health systems, insurers and public bodies in Florida

Hospital groups, insurers and public health bodies in South Florida can have wai build a system of their own on one patient record, starting with a single pathway and measured outcomes, with data and exit rights agreed in the contract. The approach is set out on the organisations page.

Where to start

First, confirm in writing that every vendor stores patient records in the continental United States, its territories or Canada, and that each subprocessor does too. Second, sign the business associate agreement before any patient data moves. Third, add an all-party recording line to your consent form and train the team to ask everyone in the room.

Then count last month's Spanish enquiries by channel and the hours they arrived, and book a fifteen-minute demo to see those same enquiries drafted and approved. Pricing is published on the pricing page. The Florida statutes above were read on 14 October 2026, and the clinic's adviser should confirm how they apply.

Frequently asked questions