Key points
- The Prefecture of Casablanca counted 3,218,036 people in the 2024 census, including 45,964 foreign residents, about 31% of all foreign residents in Morocco.1
- Law 09-08 requires a written contract with any processor and specific access, media and input controls for health data, in Articles 23 and 24.3
- The CNDP treats health data as sensitive and asks health processors to name the people responsible for the processing.4
- Article 99 of Law 131-13 allows private doctors and clinics to use telemedicine while keeping the medical file confidential.6
- wai keeps each Casablanca clinic's records in Morocco, under Moroccan rules.
Summary
A Casablanca clinic can use AI for notes and patient messages under Law 09-08, with a written contract binding every processor and the security controls the law sets for health data. wai drafts, a person approves each reply, the doctor signs each note, and records stay in Morocco.
The email that came in at 23:00 answered before the first consultation, and the cardiologist home with every note signed. In a prefecture of 3.2 million people, that pace fills the Casablanca diary.1
See it in your clinicThirty minutes on your own patients and doctors.
Request a demoSee an overnight email from a Casablanca patient become an approved French reply with two open times, in fifteen minutes with a clinician who uses wai daily.
| Body or law | Rule | What to ask | How wai meets it |
|---|---|---|---|
| Law 09-08, Article 23 | A written contract binds every processor | Is the processor contract signed | Contract and operating controls agreed with each clinic before go-live |
| Law 09-08, Article 24 | Entry, media and input controls for health data | How is access controlled and recorded | Role-based access enforced in the database, every access audited |
| CNDP prior authorisation | Health data treated as sensitive, responsible people named | Who is named for health processing | Every approval and signature tied to a named user |
| Law 131-13, Article 62 | Authority approval before a clinic opens, within 60 days | Is the clinic's authorisation current | Set up under the clinic's own name after signing |
| Law 131-13, Article 99 | Telemedicine with a confidential medical file | Where are video notes kept | Video consults written up into the same record, hosted in Morocco |
The private care market in Casablanca
The 2024 census counted 3,218,036 people in the Prefecture of Casablanca, in 909,829 households, and 7,688,967 across the Casablanca-Settat region.1 The prefecture is entirely urban, and the Casablanca-Anfa prefecture of arrondissements alone holds 344,165 residents, 11,899 of them foreign.1
Casablanca is where Morocco's foreign residents gather. The prefecture's 45,964 foreign residents are about 31% of the 148,152 counted nationally, so a Casablanca clinic hears from patients in more than one language every week.1
The rules a clinic in Casablanca works under
Opening a clinic requires a preliminary authorisation from the government authority after it consults the national council of the Ordre, then a final authorisation before the clinic operates, each decided within 60 days under Article 62 of Law 131-13.6 The regional council for Casablanca-Settat gives its opinion on clinic openings when the national council asks and checks medical practices in the region.5
Article 99 of the same law lets private doctors and private clinics use telemedicine, provided they respect personal data law and keep the medical file confidential.6 National health policy sits with the Ministry of Health and Social Protection.7
Under Law 09-08, a clinic that uses a processor must choose one with sufficient security guarantees and bind it by a written contract under which it acts only on the clinic's instructions (Article 23).3 Article 24 adds controls for health data, covering entry to the premises, the reading or copying of data media and the input of data.3 The CNDP's prior authorisation procedure lists health data among sensitive data and asks health processors to name the people responsible.4
wai hosts each clinic's records in its own country, under that country's rules. We set this up with your clinic. wai is compliant with these rules and built for clinics in Casablanca. Access is role-based and enforced in the database, and every subprocessor is named with thirty days notice before any change.8
The languages Casablanca patients write in
Arabic and Amazigh are Morocco's official languages, and the 2024 census recorded Darija alongside the Amazigh variants in daily use.2 In urban areas 19.9% of people used Amazigh every day in 2024, against 24.8% nationally.2
Built for Arabic-first care, wai works in any language.109 An email in French and a voice answer to intake questions in Darija land in the same patient thread, and the clinician reads the intake answers in English.9
What a demo shows in Casablanca
An email in French arrives at 23:00 from an executive in Anfa asking to move his cardiology follow-up to an early slot before work. wai reads it in his thread, checks the cardiologist's busy times in Google Calendar, Outlook or Apple Calendar, and drafts a French reply offering the two earliest open times. The coordinator approves it at 8:00.
In the consultation the conversation moves between French and Darija, and wai drafts the note and the letter to the referring doctor for the cardiologist to edit and sign. A follow-up by video is written up into the same record, and the event log shows who approved each message.8
For health systems, government and insurers in Casablanca
Hospital groups, insurers and public programmes in Casablanca-Settat can commission a system of their own on wai, starting with one pathway such as cardiology follow-up after discharge, with data, configuration and model rights written into the contract. See wai for health systems and governments.
Where to start
First, put an Article 23 processor contract in place with every provider that touches patient data, and document the Article 24 controls.3 Second, check that the clinic's CNDP filing names the people responsible for health processing.4
Third, review any video follow-up against Article 99 of Law 131-13.6 Fourth, count last month's emails and missed calls by language and hour, then book a Casablanca demo and bring that count. The missed call guide shows how each call becomes a booking.
Send us a week of Casablanca emails and missed calls, and see the replies your coordinator would approve before 9:00.
Frequently asked questions
Does a Casablanca clinic need a contract with its software provider?
Yes. Article 23 of Law 09-08 requires a written contract under which the processor acts only on the clinic's instructions and meets the same security duties.3
What security does Law 09-08 require for health data?
Article 24 requires controls on entry to the premises, on reading or copying data media and on the input of data.3
Can a Casablanca clinic offer video consultations?
Yes. Article 99 of Law 131-13 lets private doctors and clinics use telemedicine, provided the medical file stays confidential.6
How long does a clinic authorisation take?
Under Article 62 of Law 131-13, the authority decides within 60 days of each application, preliminary and final.6
Does wai answer patients by itself?
No. wai drafts every reply and a person at the clinic approves and sends it, and the doctor signs every note.
Where are Casablanca patient records hosted?
wai hosts each clinic's records in its own country, under that country's rules. We set this up with your clinic.
Sources
- 1Haut-Commissariat au Plan, 2024Population légale du Royaume du Maroc selon les résultats du RGPH 2024 (PDF)Read 15 October 2026Read source
- 2Haut-Commissariat au Plan, 2024Note sur la langue Amazighe, RGPH 2024, 23 December 2024 (Word document)Read 15 October 2026Read source
- 3CNDP, 2009Loi n° 09-08 relative à la protection des personnes physiques à l'égard du traitement des données à caractère personnel, Articles 22 to 24Read 15 October 2026Read source
- 4CNDP, 2026Notifier une demande d'autorisation préalableRead 15 October 2026Read source
- 5Conseil National de l'Ordre des Médecins, 2026Les Centres Régionaux de l'Ordre des Médecins, missions under Article 41 of Law 08-12Read 15 October 2026Read source
- 6Conseil National de l'Ordre des Médecins, 2015Loi n° 131-13 relative à l'exercice de la médecine (PDF)Read 15 October 2026Read source
- 7Ministère de la Santé et de la Protection Sociale, 2026Ministère de la Santé et de la Protection Sociale, home pageRead 15 October 2026Read source
- 8wai, 2026Security at waiRead 15 October 2026Read source
- 9wai, 2026wai changelog, intake answered by voice in any languageRead 15 October 2026Read source
- 10wai, 2026wai changelog, intake answered by voice in any languageRead 15 October 2026Read source
Every Casablanca email answered before the first consultation, every note signed the same day.
Fifteen minutes with a clinician who uses wai daily, on your own inbox and diary. We reply within one working day.
Partner with us
See it on your own patients, then build it with us
Thirty minutes on your own patients, doctors and rules, in your market. We reply within one working day, and the clinics that partner with us early shape what we build next.
See what wai does between the visits