Key points
- Attica had 32,645 physicians in 2024, 46.7% of all physicians in Greece and 86.3 per 10,000 residents, the highest of any region.2
- An Athens practice or polyclinic gets its operating certificate from the local Medical Association, which must act within one month.4
- Law 4624/2019 allows private bodies to process health data where necessary for diagnosis or the provision of care, with specific safeguards.5
- Medium and large private businesses must keep an electronic register of the AI systems they use for consumer profiling or staff evaluation under Law 4961/2022.6
- wai hosts each clinic's records in its own country, under that country's rules. We set this up with your clinic.
Summary
AI can draft clinical notes and replies to patients in an Athens clinic under GDPR and Greece's Law 4624/2019, which permits health data processing for diagnosis and care with specific safeguards. The operating certificate comes from the Medical Association of Athens, and larger clinic groups also keep a register of AI systems under Law 4961/2022.
The afternoon back for the doctor, and every patient answered before the evening clinic opens. Attica holds nearly half of Greece's physicians, so a well-run front desk is what sets a practice apart in Athens.
See it in your clinicThirty minutes on your own patients and doctors.
Request a demoIn fifteen minutes, watch a visitor's Sunday message become a paid Monday booking and a signed cardiology note.
| Body or rule | What it requires | What to ask | How wai meets it |
|---|---|---|---|
| Medical Association of Athens, Law 4472/2017 Article 85 | Operating certificate for each practice, polyclinic or laboratory | Does the system keep records an inspection can read | Every message, draft, approval and signature logged and exportable |
| Hellenic Data Protection Authority, Law 4624/2019 Article 22 | Health data processed for diagnosis or care with specific safeguards | Who can see which records, and where are they held | Role-based access enforced in the database, records hosted in the clinic's own country |
| Law 4961/2022 Articles 9 and 10 | Staff informed before AI affects decisions about them, AI register for medium and large firms | Is there a written description of each AI system for the register | Subprocessors named, and every AI draft logged with the person who approved it |
| National Electronic Health Record | Central record for patients and doctors, with access visible to patients | How signed notes and letters reach the national record | Built to connect to the National Electronic Health Record, set up with each clinic |
The private care market in Athens
The 2021 census counted 643,452 residents in the Municipality of Athens and 3,814,064 in the Region of Attica.1 Of Attica's residents, 3,469,213 held Greek citizenship, and the largest foreign group was Albanian at 140,146.1
ELSTAT's survey of health professionals counted 32,645 physicians in Attica in 2024, up 2.6% on the year, with 6,540 dentists alongside them.2 Visitors add demand on top. Attica's tourist accommodation recorded 5,847,514 arrivals and 12,794,781 nights in 2025.3
The rules a clinic in Athens works under
Article 85 of Law 4472/2017 makes the local Medical Association the authority that grants, suspends and revokes the operating certificate of a medical practice, polyclinic or diagnostic laboratory. If the Association does not decide within one month, the Regional Governor becomes competent.4 In Athens that is the Medical Association of Athens.
The Hellenic Data Protection Authority supervises Law 4624/2019. Its Article 22 lets public and private bodies process special category data where necessary for medical diagnosis or the provision of health care, provided appropriate and specific safeguards are in place.5
Law 4961/2022 sets Greece's own AI duties. A private business using an AI system that affects decisions about staff or candidates must inform them before first use, and medium and large businesses keep an electronic register of the AI systems they use for consumer profiling or staff evaluation.6
wai hosts each clinic's records in its own country, under that country's rules. We set this up with your clinic. wai is compliant with these rules and built for clinics in Athens. The National Electronic Health Record gives patients and doctors one central point for medical data, and through the myHealth app patients can see which professionals have access.7 wai is built to connect to the National Electronic Health Record. We set up your clinic's connection with you.
The languages patients write in
Greek citizens make up the large majority of Attica's residents. After Albanian citizens come Pakistani at 21,323, Romanian at 14,105, Georgian at 13,819 and Bangladeshi at 11,284.1 Add the visitors behind those 5.8 million accommodation arrivals and the inbox mixes local patients with travellers writing from hotels.3
wai works in any language. A hotel guest and a Kypseli family each get a reply in their own words, and nothing is sent until the receptionist approves it.9
What a demo shows in Athens
A WhatsApp message arrives on Sunday at 20:15 from a visitor staying in Plaka who needs a cardiology check before a flight on Tuesday. wai reads the cardiologists' busy times from Google Calendar, Outlook or Apple Calendar, offers an open Monday slot and drafts the reply in the visitor's language, and the receptionist approves it.
The visitor books on the clinic's site, earliest time first, and the deposit settles in euros in the clinic's own Stripe account. On Monday wai drafts the consultation note and a letter for the patient's own doctor, and the cardiologist reviews and signs both. Every message, draft, approval and signature is logged and exportable.8
For health systems, insurers and public bodies in Attica
Private hospital groups, insurers and public health bodies across Attica can commission a system on wai for one clinical pathway, for instance visitor care through the tourist season, with ownership of data and configuration set in the contract. Scoping is set out on the organisations page.
Where to start
First, check the date and scope on your Medical Association operating certificate. Second, write down the Law 4624/2019 safeguards you rely on for health data and who in the team can see what. Third, if your group is medium or large, open the AI register that Law 4961/2022 requires and add each system as you adopt it.
Then count last month's enquiries by channel and hour, and bring them to a fifteen-minute demo. The after-hours enquiries guide shows what to measure. Pricing is published on the pricing page.
Bring a week of enquiries from residents and visitors and watch each one drafted for your team to approve.
Frequently asked questions
Who issues the operating certificate for a private practice in Athens?
The local Medical Association, under Article 85 of Law 4472/2017. If it does not act within one month, the Regional Governor becomes competent.4
Can a private clinic in Greece process health data with AI?
Article 22 of Law 4624/2019 permits private bodies to process health data where necessary for diagnosis or care, with appropriate and specific safeguards.5 AI drafts, and a clinician reviews and signs.
Does Law 4961/2022 apply to a clinic?
Its register duty covers medium and large private businesses using AI for consumer profiling or staff evaluation, and its information duty covers any private business using AI in decisions about staff.6
Is there a national health record in Greece?
Yes. The National Electronic Health Record is a central point for medical data, used by patients through the myHealth app and by doctors.7
How does e-prescribing fit alongside wai?
Greece's electronic prescription system has run since October 2010 for insured patients, doctors and pharmacists.10 Prescriptions stay in that system, and wai drafts the note and letters the doctor signs.
Where are our records hosted?
wai hosts each clinic's records in its own country, under that country's rules. We set this up with your clinic.8
Sources
- 1Hellenic Statistical Authority (ELSTAT), 20232021 Population and Housing Census, resident population resultsRead 15 October 2026Read source
- 2Hellenic Statistical Authority (ELSTAT), 2025Health Professionals Survey, 2024Read 15 October 2026Read source
- 3Hellenic Statistical Authority (ELSTAT), 2026Arrivals and nights spent in tourist accommodation, 2025 final dataRead 15 October 2026Read source
- 4National Printing Office of Greece, 2017Law 4472/2017, Government Gazette A' 74/19.05.2017, Article 85Read 15 October 2026Read source
- 5Hellenic Data Protection Authority, 2023Law 4624/2019, consolidated text, Article 22Read 15 October 2026Read source
- 6National Printing Office of Greece, 2022Law 4961/2022, Government Gazette A' 146/27.07.2022, Articles 9 and 10Read 15 October 2026Read source
- 7Hellenic Republic, National Electronic Health Record portal, 2026National Electronic Health Record (EHFY), overviewRead 15 October 2026Read source
- 8wai, 2026Security at waiRead 15 October 2026Read source
- 9wai, 2026wai changelog, intake answered by voice in any languageRead 15 October 2026Read source
- 10IDIKA (HDYKA), e-Government for Health and Social Insurance, 2026Electronic prescription project pageRead 15 October 2026Read source
Every visitor and resident answered before evening clinic, every note signed the same day.
Fifteen minutes with a clinician who uses wai daily, on your own diary and payments. We reply within one working day.
Partner with us
See it on your own patients, then build it with us
Thirty minutes on your own patients, doctors and rules, in your market. We reply within one working day, and the clinics that partner with us early shape what we build next.
See what wai does between the visits