For clinics, centres and hospitals in Malaysia, Kementerian Kesihatan Malaysia and MSQH

MSQH accreditation software, with wai running the whole clinic.

wai runs booking, clinical notes, patient messaging, payments and records for Malaysian clinics, centres and hospitals, and keeps each of them as evidence an MSQH surveyor or a Ministry of Health inspector can read. Patients are answered in the language they write in, see the fee before they commit and leave with a signed note behind them, which is the standard MSQH accreditation rewards.

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Updated 16 October 2026. Every MOH and MSQH fact is checked against msqh.com.my and the other official pages cited below.

Three people talking in deep armchairs in a tall, light-filled clinic lounge, the Kuala Lumpur skyline and the Petronas Towers beyond the glass

For

Private medical and dental clinics, ambulatory care and dialysis centres, private hospitals and health systems

Regulators

Ministry of Health Malaysia, through CKAPS, under Act 586. MSQH for accreditation

Framework

MSQH Medical Clinic Standards, 2nd edition. MSQH 7th Edition Hospital Accreditation Standards 2026

Records

Hosted in the clinic's own country, under its rules, set up before go-live

For clinics, centres, hospitals and health systems

Private medical and dental clinicsA clean Act 586 registration, then the six MSQH clinic standards met on an ordinary day.
Multi-site clinic groupsEvery clinic on the same record, inbox and reports, so each one shows a surveyor the same evidence.
Ambulatory care and dialysis centresA licence renewed every two years, and consent, incidents and follow-up kept with an audit trail.
Private hospitals and health systemsThe 7th edition hospital standards, with AI governance now inside them, on one pathway first.

What an MSQH survey day looks like with wai

Malaysia has 11,706 registered private medical clinics and 213 licensed private hospitals, and the ones patients recommend run the same way every day. With wai, an enquiry is answered within the hour in the patient's own language, the fee is shown before the patient commits, the note is signed during the visit, and a complaint sits on the patient's own thread with its response time. An MSQH surveyor can be shown any of it in minutes.

What do the MSQH Medical Clinic Standards ask of a clinic in 2026?

Six standards, each rated 1 to 4, and a clinic needs 3 or 4 in all six for four-year accreditation.

6 standards in the MSQH Medical Clinic Standards, 2nd edition, each rated 1 to 4. Open a standard for its criteria.¹

01Access to CarePatients can reach the right care, urgent cases are seen first, and the clinic's hours and services are clear.4 criteria

Priority of care, urgent and non-urgent
Practice policy
Appointment
Practice hours and type of services

Access to Care on msqh.com.my

02Clinical Governance, PracticeThe clinic is organised and managed to give appropriate care, within the law, with complete and secure records.14 criteria

Physical structure
Equipment
Legal requirements
Information
Fees and services
Security of records
Drugs, DDA and vaccines
Drug management
Quality of care
Clinical management
Training
Doctor patient relationship
Feedback
Health promotion and prevention

Clinical Governance, Practice on msqh.com.my

03Human ResourceStaff are managed, developed and trained for the procedures they carry out, so care is safe.3 criteria

Human resource management
Human resource development
Appropriate training for specific procedures

Human Resource on msqh.com.my

04SafetyCare is safe and evidence based, risks are managed, adverse drug reactions and incidents are reported and acted on.5 criteria

Safe patient care
Adverse drug reaction
Infection control
Occupational safety
Waste management

Safety on msqh.com.my

05Ethical PracticePatients' confidentiality, rights, values and privacy are respected, consent is informed, and grievances are heard.6 criteria

Patient confidentiality
Patient's right
Patient values
Patient privacy
Family rights
Grievance mechanism / compliments

Ethical Practice on msqh.com.my

06Quality Improvement ActivitiesThe clinic evaluates its clinical and non-clinical services, records patient feedback and acts on it.1 criteria

Effective quality improvement activities for the practice

Quality Improvement Activities on msqh.com.my

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What evidence do MSQH surveyors look at?

Surveyors validate the clinic's own self-assessment on site, through interviews, observation and a random review of documents.²

01
Self-assessment
The Survey Questionnaires the clinic completes against every standard, sent to MSQH before the survey.
02
Team interviews
Each person in charge of an area interviewed, and staff asked whether practice matches the policy.
03
Observation
Surveyors watch the actual workflow without interfering with clinic work.
04
Documents
A random review of the documents that support each rating, from minutes to policies and quality projects.
05
Records
A sample of health records and personnel records, where the law permits.
06
Patients
Client interviews, patient surveys, compliments and complaints with their follow-up.

How is an MSQH accreditation decided?

Every criterion and every standard is rated 1 to 4, then two councillors score the anonymised report from 1 to 30.³

Four-year accreditationSubstantial compliance, a rating of 3 or 4 in all six standards
Delayed accreditationMost standards met, a compliance report within six months
Non-accreditationA significant number not met, wait at least twelve months

4 years
is the longest MSQH award, with progress reports at 18 and 30 months for a clinic.³
3 or 4
is the rating every core criterion needs for its standard to rate 3 or 4.³
12 months
of full operation, and MSQH membership, before a clinic can be surveyed.²

A criterion rated 1 or 2 needs a risk assessment, by the clinic in self-assessment and by the surveyors on site.
A standard whose overall risk is Critical or High is rated 2 or 1.
The Chief Surveyor sends ratings and the team's recommendation to MSQH within one week, and the report within seven days.
Two councillors score the anonymised report, 20 to 30 for four-year accreditation and 10 to 19 for delayed accreditation.

What is changing in 2026?

Act 586 and its 2006 Regulations still govern registration and licensing, while the hospital standards and the Ministry's licensing guidance are new this year.

In force today. Act 586 and its 2006 Regulations, P.U.(A) 137/2006 for clinics and P.U.(A) 138/2006 for hospitals and other licensed facilities, in force since 1 May 2006.
New in 2026. MSQH has published its 7th Edition Hospital Accreditation Standards 2026, version 1.1, with a new standard on the governance, ethical use and monitoring of artificial intelligence in patient care. The survey process guide on its site is still the 6th edition guide, so ask MSQH which edition your survey will use.⁴
Updated guidance. CKAPS reissued its licensing guideline on 6 April 2026, and licence renewals are made online through myBRP@CKAPS.
For clinics. The MSQH Medical Clinic Standards, 2nd edition, approved for implementation in March 2024, are the standards clinics are surveyed against.
MSQH holds ISQua accreditation for its organisation and surveyor training programme from 2024 until 2028, and for its standards from 2022 until 2026, and is seeking re-certification.

Registered or licensed, what Act 586 asks before you open

A private clinic is registered. A private hospital and every other section 3 facility is approved and then licensed, and the licence is renewed every two years.

A private medical or dental clinic needs one application, Borang A on the myMedPCs system, and may operate only once it holds its certificate of registration. Registration is not renewed.⁵
A private hospital, ambulatory care centre, haemodialysis centre, nursing home, maternity home, blood bank, hospice or community mental health centre needs two stages, approval to establish or maintain and then a licence to operate.
Operating an unregistered clinic or unlicensed facility is an offence under section 5, with a fine of up to RM300,000 or six years in prison for an individual, and up to RM500,000 for a company.
Accreditation is separate. MSQH surveys only licensed services, and a private facility must attach its valid Ministry of Health licence to its survey application.

Facility	Under Act 586	How	How long it lasts
Private medical or dental clinic	Registration, section 4	Borang A on myMedPCs, a no-objection letter to renovate, then the certificate of registration	Not renewed. Changes, transfers and disposal need their own application
Private hospital	Approval and licence, section 3	Borang 1 for approval (Borang 2), then Borang 3 for the licence (Borang 4), with an inspection under section 16	Approval valid 3 years. Licence 2 years, renewed 6 to 9 months before expiry
Ambulatory care, haemodialysis and other section 3 centres	Approval and licence, section 3	The same two stages, with the checklist for that type of facility	Licence 2 years, renewed online through myBRP@CKAPS

The MSQH 7th Edition Hospital Accreditation Standards 2026

Seven hospital-wide service standards apply to every hospital, and 44 more service standards apply to the services it runs.

The hospital-wide standards are 01 Governance, Leadership and Direction, 02 Environmental and Safety Services, 03 Facility and Biomedical Equipment Management and Safety, 04 Nursing Services, 05 Prevention and Control of Infection, 06 Patient and Family Rights, and 07 Health Information Management System, Digital Care and Artificial Intelligence.⁴
Each standard is organised under the same six areas, Organisation and Management, Human Resource Development and Management, Policies and Procedures, Facilities and Equipment, Safety and Performance Improvement Activities, and Special Requirements. Special Requirements cover safety that cannot be compromised, and a hospital that misses them is not accredited.
Standard 7.6.3 asks for an inventory of every AI tool in use, an AI Tools Register, staff consultation and training before deployment, defined accountability for AI-assisted decisions with human oversight, and telling patients when AI is used in their care.
For an AI scribe, the record of that is a note the clinician reads, edits and signs, the transcript beside it, and the patient's consent. wai keeps all three on the record.

Read nextThe full list of service standards

MOH, CKAPS and Act 586 in Malay

The Ministry publishes its forms, guidelines and FAQ in Malay, the authoritative language of the Act.

Kementerian Kesihatan Malaysia, KKM, the Ministry of Health Malaysia.⁶
Bahagian Amalan Perubatan, the Medical Practice Division.
Cawangan Kawalan Amalan Perubatan Swasta, CKAPS, the Private Medical Practice Control Section, at headquarters and in every state and federal territory health department.
Akta Kemudahan dan Perkhidmatan Jagaan Kesihatan Swasta 1998, Akta 586, the Private Healthcare Facilities and Services Act 1998.
Kemudahan dan Perkhidmatan Jagaan Kesihatan Swasta, KPJKS, private healthcare facilities and services.
Perakuan Pendaftaran, a certificate of registration, for a clinic. Lesen, a licence, for a hospital or centre.
Orang Yang Bertanggungjawab, OYB, the person in charge. Surat Tiada Halangan, STH, the no-objection letter that lets a new clinic start renovation.

What should MSQH accreditation software actually run?

wai runs booking, notes, messaging, payments and access, and each one leaves a record mapped to the six MSQH clinic standards.

01
Appointments and booking

Online booking from your own website, every clinician's diary read from their calendar, reminders, rebooking after a missed visit and waitlist offers when a slot opens.
Evidences Access to Care Quality Improvement Activities

For patients
Online booking at any hour, with a reminder before the visit.
For the business
Fewer missed appointments, and cancelled slots offered to the waitlist.
On the record
Every booking, reminder and change, with a time and a name.
02
Billing and payments

Card payments into your own Stripe account, the cancellation policy shown at booking, invoices, statements and reconciliation, with an export for your accountant.
Evidences Clinical Governance, Practice Ethical Practice

For patients
A clear price and policy before they commit, and an invoice in their app.
For the business
Payments reconciled against visits, with an export for your accountant.
On the record
What was charged, when, against which visit, and the policy the patient saw.
03
AI scribe and clinical notes

The note, letters and referrals written from the consultation, cited to published clinical guidelines, with the transcript beside the note, for the clinician to read, edit and sign.
Evidences Clinical Governance, Practice Safety

For patients
The clinician's attention stays on them during the consultation.
For the business
Less time spent writing notes after clinic.
On the record
A contemporaneous note, signed, with the time, the signature and the source it cites.
04
Follow-ups and patient messaging

WhatsApp, email and calls in one thread per patient, replies drafted in the patient's own language for your team to approve, a response clock on every new enquiry, and recalls a clinician approves.
Evidences Ethical Practice Access to Care Quality Improvement Activities

For patients
A reply in the language they wrote in, approved by your team.
For the business
More enquiries answered within the hour, when they are most likely to book.
On the record
The whole conversation on one record, with response times.
05
Referrals, consent and audit trails

Recording consent taken at booking, referrals written from the visit, patient flags for controlled drugs and safeguarding notes, and every read of a record logged against a named account.
Evidences Safety Ethical Practice Clinical Governance, Practice

For patients
Flags and checks in the record at the point of care.
For the business
Incident reviews that start from the audit trail, with times and names.
On the record
Who saw what, who changed what, and when, to the minute.
06
Staff access and accountability

Named accounts for every person, and role-based access enforced in the database, so every action sits under a name.
Evidences Human Resource Ethical Practice

For patients
Their record seen only by staff whose role allows it.
For the business
Access and actions tied to named people, in the same system as the record.
On the record
Who holds which role, and every action taken under it.
07
Reporting

Takings, front desk and website reports, response targets, and the patient's own record exportable on request.
Evidences Quality Improvement Activities Clinical Governance, Practice

For patients
A copy of their record when they ask for it.
For the business
Weekly reports for leaders on response times, the front desk and takings.
On the record
Reports for any period, produced on the day they are asked for.

Prices for clinics, groups and hospitals are published on the wai pricing page, and you can request a demo of the full platform.

A receptionist seated alone at a sculptural stone desk in a tall, calm clinic, palms and towers beyond the glass

How does wai evidence each MSQH clinic standard?

For each standard, the records wai keeps, how you produce them, and what changes for patients and the business.

Access to Care

Booking, reminders and the patient register on one system, open at any hour.

Online booking from your own website, with every clinician's diary
Reminders before each visit, and rebooking after a missed one
The patient register and every appointment change, with a time and a name
Opening hours and services published where patients book

On request. Asked for the appointment system, open the diary and the register behind it.

For patients: A booking at any hour, and a reminder before the visit.
For the business: Fewer missed appointments, and cancelled slots offered to the waitlist.

Clinical Governance, Practice

A complete, signed record for every patient, and fees shown before care.

Notes, letters and referrals written from the consultation, signed by the doctor
Every read and change of a record logged against a named account
The fee and cancellation policy shown at booking, with an itemised invoice
Referral letters and the feedback that comes back, on the same record

On request. Pull any patient's record. The note, the signature and the access log are together.

For patients: A clear price before the visit, and a record that is complete.
For the business: Less time rebuilding a history the team already took.

Human Resource

Every action in the record sits under a named account and a role.

Named accounts for every person, with role-based access
Who holds which role, and every action taken under it
Your own credentialing and training files, kept by your team beside it
Access removed on the day a person leaves

On request. Asked who can see records, show the roles and the access log together.

For patients: Their record seen only by staff whose role allows it.
For the business: Access and actions tied to named people, in the same system as the record.

Safety

Incident reviews that start from the audit trail, to the minute.

Patient flags for controlled drugs and allergies at the point of care
The exact sequence of events behind an incident, from the audit trail
Prescribing decisions written into the signed note
Recalls a clinician approves, after a reaction or a procedure

On request. Asked about your last incident, open the record and its history side by side.

For patients: Flags and checks in the record when they are seen.
For the business: Incidents reviewed from facts, with names and times.

Ethical Practice

Consent, conversations and complaints recorded on the patient's own record.

Recording consent taken at booking, and the consent discussion in the signed note
Replies drafted in the patient's own language, approved by your team
Complaints and compliments on the patient's thread, with response times
Medical reports sent from the record, with the date they were sent

On request. Open a patient's thread, and the consent, the reply and the follow-up are there.

For patients: Decisions explained in their own language, and complaints answered.
For the business: More reviews and referrals from patients who were well looked after.

Quality Improvement Activities

Reports for any period, produced on the day they are asked for.

Response time, front desk and takings reports, every week
Patient feedback on one thread per patient
Notes and prescribing that a clinical audit can sample
A before and after for every change you make

On request. Asked for this year's quality activity, show the report before and after the change.

For patients: Problems they raise are fixed for the next patient.
For the business: Improvement measured on your own data.

What do patients and the business gain?

Published research on response times, ambient scribes and appointment reminders.

7x
An enquiry answered within the hour is nearly seven times as likely to become a real conversation.⁷
30%
Clinicians using an ambient scribe did 30% less work after hours.⁸
23%
Patients sent a notification before their visit were 23% more likely to attend.⁹

How does wai surface MSQH evidence on request?

What surveyors and inspectors ask for, where it is kept, and how it is produced.

Health recordsThe patient record, beside the transcriptOpen the consultation, and the note, transcript, signature and time sit together.
Informed consentThe booking and the noteThe recording consent taken at booking, and the consent discussion in the signed note.
Fees and servicesBooking and paymentsThe fee and cancellation policy the patient saw, and the itemised invoice.
Security of recordsEvery recordWho read or changed it, under which account, to the minute.
Incident reportsThe record and its historyThe exact sequence of events from the audit trail, for your own incident report.
Complaints and complimentsThe patient's threadEvery message and complaint, with the time it was answered.
Patient satisfactionReports and the patient's threadFeedback by period, and what changed because of it.
Staff and rolesNamed accountsWho holds which role, and every action taken under it, beside your own HR files.

How do you prepare for an MSQH survey?

A readiness checklist, from the Act 586 basics to the six clinic standards.

01Before you apply

Your certificate of registration or licence current, and displayed where patients can see it.
MSQH membership, twelve months of full operation, and MSQH's training for a first survey.
The survey application signed by the person in charge, sent at least six months ahead.
One owner for each standard, and one person who holds its evidence.

02Act 586 basics

The complaints policy, billing procedure, staff identification and organisation chart displayed for patients.
A grievance mechanism patients know how to use, and every complaint documented.
Incident reporting that works, with a list, analysis and action taken.
A person in charge named on the certificate, and any change notified within fourteen days.

03Ethical practice

Informed consent forms, and consent discussions in the notes.
A displayed notice on chaperones, and a written pledge on confidentiality.
Medical reports provided on request, with a list of those sent.
Complaints and compliments, with the action taken on each.

04Quality improvement

A patient satisfaction survey, and what you changed because of it.
One clinical audit this year, such as antibiotic prescribing or chronic disease care.
Records of every quality activity, with its result.
A self-assessment against every criterion, repeated until each one rates 3 or 4.

What will an MSQH surveyor ask you?

Questions surveyors commonly ask in a clinic, what to show, and where it is kept.

01Show me how a patient is told what their treatment will cost.

What to show

Fees available before care, and an itemised bill on request.

Where wai has it ready

The fee and cancellation policy are shown at booking, and the invoice sits in the patient's app.

02How is informed consent obtained and recorded?

What to show

What the patient was told, when they agreed, and where it is written.

Where wai has it ready

Recording consent is taken at booking, and the consent discussion is in the signed note.

03Who can see patient records, and how would you know?

What to show

A written procedure on access, and evidence it is followed.

Where wai has it ready

Role-based access enforced in the database, and every read logged against a named account.

04Tell me about your last incident and what changed.

What to show

The incident report, the analysis and the action taken.

Where wai has it ready

The audit trail gives the exact sequence, to the minute, for your own report.

05How do patients complain, and how fast do you answer?

What to show

Where patients are told to complain, samples of complaints and the action taken.

Where wai has it ready

Every complaint sits on the patient's thread with its response time.

06What did your last patient satisfaction survey change?

What to show

The survey, the result and the change.

Where wai has it ready

Reports for any period show the before and after.

What rides on Act 586 and MSQH accreditation in Malaysia

The Ministry's own figures on the sector, and the penalty for running without a registration or licence.

11,706
private medical clinics were registered in Malaysia on 30 September 2026, 1,613 of them in Kuala Lumpur.¹⁰
213
private hospitals were licensed on the same date, with 21,175 beds, 37 of them in Kuala Lumpur.¹⁰
RM500,000
is the maximum fine for a company that runs an unregistered clinic or unlicensed facility, and RM300,000 or six years in prison for an individual.¹¹

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MOH and MSQH guides

All MOH and MSQH guides

Questions

What is the best MSQH accreditation software?

The system your clinic already runs on, so the evidence is recorded as the work is done. Look for one record behind booking, notes, messaging, payments and access, with signed contemporaneous notes and a full audit trail. wai is built that way, to help you achieve MSQH accreditation.

Is there MSQH or Ministry of Health approved software?

The Malaysian Society for Quality in Health accredits hospitals, medical clinics, dental clinics and dialysis facilities against its own standards. It does not approve, certify or endorse software, wai included, and software cannot earn an accreditation on a provider's behalf. wai keeps the records your team uses to show MSQH how care is delivered, and MSQH decides the accreditation. The Ministry of Health registers and licenses facilities under Act 586, and does not endorse software either.

Does a private clinic in Malaysia need a licence or a registration?

A registration. A private medical or dental clinic is registered under section 4 of Act 586, and the registration is not renewed. Private hospitals, ambulatory care centres, haemodialysis centres and the other section 3 facilities need approval and then a licence, renewed every two years.

Is MSQH accreditation compulsory?

No, it is voluntary. The Ministry recognises MSQH as the national accreditation body for healthcare facilities and services, and a private facility needs its Ministry licence before MSQH will survey it.

How long does MSQH accreditation last?

Four years at most, subject to keeping the standards. A clinic with four-year accreditation sends progress reports at 18 and 30 months, and MSQH sends the renewal form six months before it expires.

Does MSQH ask about AI?

The 7th Edition Hospital Accreditation Standards 2026 do. Standard 7.6.3 asks for an inventory of AI tools, accountability for AI-assisted decisions with human oversight, and patients told when AI is used in their care.

Does wai work for hospitals and multi-site groups?

Yes. Every location runs on the same record, inbox and reports. Larger organisations usually start with one pathway, prove it on their own data, and widen it from there.

Where does wai keep our records?

wai hosts each clinic's records in its own country, under that country's rules. We set this up with you before go-live. Encrypted, with a full audit log.

Licensing in the cities we serve

All regulators

By cityKuala Lumpur, where the Ministry of Health registers private clinics and licenses private hospitals under Act 586.

See your own diary, notes and inbox, set against the MSQH standards, in a 15 minute demo.

On video, with your team, from Kuala Lumpur or anywhere in Malaysia. Built to help you achieve MSQH accreditation. wai hosts each clinic's records in its own country, under that country's rules. We set this up with you before go-live.

Request a demo Email us

team@wellnessa-i.com

MSQH accreditation software, with wai running the whole clinic.

For clinics, centres, hospitals and health systems

What an MSQH survey day looks like with wai

What do the MSQH Medical Clinic Standards ask of a clinic in 2026?

What evidence do MSQH surveyors look at?

Self-assessment

Team interviews

Observation

Documents

Records

Patients

How is an MSQH accreditation decided?

What is changing in 2026?

Registered or licensed, what Act 586 asks before you open

The MSQH 7th Edition Hospital Accreditation Standards 2026

MOH, CKAPS and Act 586 in Malay

What should MSQH accreditation software actually run?

Appointments and booking

Billing and payments

AI scribe and clinical notes

Follow-ups and patient messaging

Referrals, consent and audit trails

Staff access and accountability

Reporting

How does wai evidence each MSQH clinic standard?

Access to Care

Clinical Governance, Practice

Human Resource

Safety

Ethical Practice

Quality Improvement Activities

What do patients and the business gain?

How does wai surface MSQH evidence on request?

How do you prepare for an MSQH survey?

01Before you apply

02Act 586 basics

03Ethical practice

04Quality improvement

What will an MSQH surveyor ask you?

What rides on Act 586 and MSQH accreditation in Malaysia

MOH and MSQH guides

Questions

Licensing in the cities we serve

Read next

See your own diary, notes and inbox, set against the MSQH standards, in a 15 minute demo.

Sources