What does Kuwait's law expect of patient experience, and how do you make it world class?

Law No. 70 of 2020 gives patients the right to know their condition, options, costs and care team, to consent or refuse, to a copy of their file, and to an interpreter at the facility's expense. The facilities patients recommend meet each right before the patient has to ask.

The rights in the law

Chapter four of Law No. 70 of 2020 sets out patients' rights. Article 33 gives the patient information on the facility's services, the approximate cost of treatment and what the insurer pays, the names and roles of everyone treating them, the treatment plan and follow-up, a safe environment, and interpretation at the facility's expense where needed. Article 30 lets a patient refuse or withdraw consent at any time without giving a reason, and the team must respect it and record it.¹

Consent comes from the patient at 18, at 15 for primary care unless it needs a stay of over 24 hours, and at 21 for cosmetic surgery, under Article 11. Article 10 asks the doctor to explain the condition, the options with their benefits and risks, the plan and the common complications.¹

From the minimum to world class

The Ministry's 2026 guide to AI language tools, written for its own facilities, asks that any Arabic content made with AI is reviewed for clinical accuracy and clarity before it reaches patients, and that nothing AI drafted enters the medical record until the responsible professional has read, corrected and approved it.²

1. Answer within the hour. In Arabic or English, on the channel the patient chose, with a named person approving each reply.
2. Show the price first. The approved price and the cancellation policy before the patient commits.
3. Introduce the team. Every clinician named, with their role, before and during the visit.
4. Take consent properly. The explanation Article 10 lists, recorded in the note, at the age Article 11 sets.
5. Hand over the record. Reports and copies on request, as Article 28 allows.
6. Follow up. Reminders before the visit and recalls after it, approved by a clinician.

1. First reply within ______ minutes, in the patient's language
2. Price and policy shown at booking ______ (yes, no)
3. Interpreter arranged by ______ at the facility's expense
4. Consent recorded in the note by ______
5. Copy requests answered within ______ days
6. Follow-up message sent ______ days after the visit
7. Monthly review of response times by ______

Copy template

Questions

Must a Kuwait facility provide an interpreter?

Article 33 of Law No. 70 of 2020 gives the patient interpretation services, where available, at the facility's expense when the situation calls for it.

Can a patient refuse treatment in Kuwait?

Yes. Article 30 lets them refuse or withdraw consent at any time without a reason, and the doctor must still offer alternatives.

Does wai work in Arabic?

Yes. wai drafts replies in the language the patient writes in, Arabic, English or any other, for your team to approve before they are sent.

Sources

1. 1Medical Responsibility Authority, Kuwait, 2020Law No. 70 of 2020 on the practice of medicine and its allied professions, patients' rights and health facilities, full Arabic textRead source
2. 2Kuwait Ministry of Health, published by the Medical Responsibility Authority, 2026Administrative Decision No. 6189 of 2026 adopting the practical guide to using AI language tools in health practiceRead source

Written by the wai team from Kuwait's Ministry of Health guidance, checked on 16 October 2026. This is guidance, not legal advice. Kuwait MOH does not endorse wai or any software.