Key points
- In 2024, 59% of US adults had more than one online medical record or portal, and only 7% used an app to combine them.1
- Among US adults encouraged by their provider to use a portal, 87% used it in the past year, against 57% of those who were not encouraged.1
- A clinic that takes bookings through wai Checkout gives every booking patient a wai Profile, with visits, results and letters from the clinic in the patient's own record.3
- Checkout has no wai subscription or setup fee for the clinic, and card payments run through the clinic's own Stripe account.3
- One short written message, using the template on this page, starts the conversation, and your own Profile is open to set up today.
Summary
Ask the clinic in writing whether it can offer patients a wai Profile, and mention that booking through wai Checkout gives every booking patient one with no wai subscription or setup fee for the clinic. Set up your own Profile today so your devices and records already have a home.
Your clinic letters, results and wearable readings sit on one timeline that you own. Set it up today, and one written request brings the clinic you see most often into the same record.
See it in your clinicThirty minutes on your own patients and doctors.
Request a demoSet up your own wai Profile today and see your results, letters and wearable readings on one timeline, before your clinic joins.
| Person at the clinic | Best channel | What to say in one line |
|---|---|---|
| Front desk | In person at your visit | Who decides which booking and patient record systems the clinic uses |
| Whoever chooses the clinic's systems | Email or the clinic's messaging channel | Please consider offering patients a wai Profile through wai Checkout, with no wai subscription or setup fee |
| Your clinician | During your appointment | Results and letters in a record the patient keeps would help between visits |
| Any of them | A follow-up two weeks later | A short, friendly reminder with the wai demo link |
One request moves a clinic
In a national US survey in 2024, 59% of adults had more than one online medical record or patient portal, and only 7% used an app to bring the information together.1
In the same survey, 87% of adults whose provider encouraged them to use a portal had used it in the past year, against 57% of adults who had not been encouraged.1 A specific written request from a patient the clinic knows reaches the person who decides.
Across OECD countries, 90% have an electronic health portal, and 42% report that the public can both access and interact with all their data through it.2 A record you hold yourself brings it all together.
What a wai Profile holds
A wai Profile puts results, letters and prescriptions on one timeline with readings from Apple Health, Oura, Fitbit and glucose monitors.4 Ask about a result and get an answer grounded in your own record, with citations and a clear line when it is time to see a clinician.4
Every permission is explicit and revocable, you can export or remove the whole record, and the data is not sold or used to train external models.4 The legal detail is in exporting or deleting your health record.
What the clinic gets
wai Checkout puts booking and payment on the clinic's own website. Patients book in three taps from the earliest available time, and payments run through the clinic's own Stripe account with the clinic as merchant of record.3 Every patient who books gets a wai Profile, where the clinic's visits, results and letters open without a call to the front desk.3
Checkout has no wai subscription or setup fee, card payments are charged at Stripe's published rate, and patients with a Profile are remembered, so the follow-up booking is quicker.3 In a survey of 2,338 US consumers published in 2019, millennials were about twice as likely as baby boomers to pick a provider that lets them book, change or cancel online, 40% against 19%.5
The message to send
Send it by email or the clinic's usual messaging channel, addressed to whoever chooses the clinic's systems, so it can be forwarded. Copy the version below.
"Hello, a request from a regular patient. Please consider offering patients a wai Profile, so results, letters and prescriptions from the clinic arrive in a record the patient keeps. Clinics that take bookings through wai Checkout give every booking patient a Profile, and Checkout has no wai subscription or setup fee for the clinic. The wai team can be contacted at wellnessa-i.com/book-demo and replies within one working day. Thank you for considering it. [Your name, date of birth for the clinic's records]"
If the clinic replies with questions, point them to the Checkout page, which shows the booking flow on a real website in demo mode with nothing charged.3
Start your own Profile today
Set up a Profile on the setup page today, connect your wearables and add the letters and results you already hold. The clinic's visits arrive in the same record once it joins. Personal health records and patient portals sets out how a record you own works alongside a clinic portal.
Where to start
Set up your own Profile and connect the devices you already wear. At your next visit, ask the front desk who chooses the clinic's patient systems, then send that person the message above in writing the same day.
If two weeks pass without a reply, mention it to your clinician at your next appointment. Your next results then arrive in a record you keep.
Set up your Profile now, and your clinic's visits join the same record the day it says yes.
Frequently asked questions
Will my clinic have to pay for this?
wai Checkout has no wai subscription or setup fee, and card payments run through the clinic's own Stripe account at Stripe's published rate.3 The clinic decides whether it wants any other part of wai.
Can I have a Profile if my clinic does not use wai?
Yes. Set up a Profile yourself on the setup page, connect wearables such as Apple Health, Oura or Fitbit and add the letters and results you hold.4
Who can see my Profile?
You decide. Every sharing permission is explicit and you can revoke it, and your data is not sold or used to train external models.4
Will the Profile tell me what my results mean?
It gives cited answers about your own results and makes clear when it is time to see a clinician.4 Your clinician makes any diagnosis and treatment decision, and anything urgent goes to your local emergency number.
What if the clinic says no?
Keep your own Profile and add the clinic's letters and results as you receive them. Under data protection law you can ask the clinic for copies of your records at any time.
How does the clinic get in touch with wai?
Through the demo page. The demo is fifteen minutes with a clinician who uses wai daily, and wai replies within one working day.
Sources
- 1Office of the Assistant Secretary for Technology Policy, US Department of Health and Human Services, 2025Individuals' Access and Use of Patient Portals and Smartphone Health Apps, 2024 (Data Brief 77)Read 14 October 2026Read source
- 2OECD, 2023Health at a Glance 2023, OECD IndicatorsRead 14 October 2026Read source
- 3wai, 2026wai Checkout, booking and payment for any clinicRead 14 October 2026Read source
- 4wai, 2026wai Profiles, a personal health record for every patientRead 14 October 2026Read source
- 5Accenture, 2019Millennial and Gen Z Consumers Paving the Way for Non-Traditional Care Models, Accenture Study FindsRead 14 October 2026Read source
Every result and letter in a record you keep.
Set up your wai Profile today and send the message to your clinic. Your record is yours to export or remove at any time.
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