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Ngā Paerewa compliance hub

Ngā Paerewa guides

Each guide answers one question a provider in Aotearoa New Zealand asks about Ngā Paerewa, from the official sources it cites. There are 7 guides across 6 topics, last checked on 16 October 2026.

The depth of a certification readiness review, written from the Ministry's own auditor handbook, the Act and the Code of Rights. A lapsed certificate ends the legal right to provide care, and these guides keep yours current. Each guide ends with how wai does the work.

Updated .

Two people silhouetted against a wall of glass at sunset in a tall stone lobby, low sofas and lamps around themCertificationHow do you get HealthCERT certification against Ngā Paerewa?A woman in a cream jacket reading through a large bound file at a stone counter, a wall of glass and green trees behind herAuditHow do you prepare for an NZS 8134 certification audit?A woman reading at a long pale counter beside tall sash windows, a vase of dried flowers and white sculptures around herDocumentsWhich policies and documents does a Ngā Paerewa audit check?A woman working alone at a long table in a wood-panelled room, tall windows open onto trees and city towersEvidenceHow do you organise evidence for a Ngā Paerewa audit?Two colleagues talking across a pale wooden reception desk under paper lantern lights, a tall plant by the windowAuditWhat happens on the day of a Ngā Paerewa audit?

More guides

  1. 16 Oct 2026How should a certified provider handle incidents and complaints?Safety
  2. 16 Oct 2026What does Ngā Paerewa expect of patient experience, and how do you make it world class?Experience

How the guides map to the Ngā Paerewa framework

The hub sets out the 6 headings Ngā Paerewa works to, and the guides take them one task at a time.

The 6 headings on the Ngā Paerewa hub

  1. Our rights, 10 subsections on the hub. People and whānau are informed, respected, protected from abuse, able to make choices and able to complain, with services that uphold Te Tiriti o Waitangi and the Code of Rights.
  2. Workforce and structure, 5 subsections on the hub. Governance, quality and risk, service management, the people who deliver care and the information they keep.
  3. Pathways to wellbeing, 8 subsections on the hub. Entry, assessment and care planning, activities, medication, nutrition, and safe transition, transfer and discharge.
  4. Person-centred and safe environment, 2 subsections on the hub. The facility and the security of the people in it, from the building warrant of fitness to the call system and the evacuation scheme.
  5. Infection prevention and antimicrobial stewardship, 5 subsections on the hub. Governance of infection prevention, the programme and its implementation, antimicrobial stewardship, surveillance of health care-associated infection and the environment.
  6. Restraint and seclusion, 4 subsections on the hub. A process of restraint, safe restraint, quality review of restraint and seclusion, where a service uses them at all.

The 6 topics the guides are filed under

  1. Certification, 1 guide and about 8 minutes of reading. HealthCERT certification.
  2. Audit, 2 guides and about 16 minutes of reading. Audit readiness and The audit day.
  3. Documents, 1 guide and about 8 minutes of reading. Policies and documents.
  4. Evidence, 1 guide and about 8 minutes of reading. Organising the evidence.
  5. Safety, 1 guide and about 9 minutes of reading. Incidents and complaints.
  6. Experience, 1 guide and about 8 minutes of reading. Patient experience.

Questions about the Ngā Paerewa guides

Which Ngā Paerewa guide should I read first?

Start with HealthCERT certification, the first guide on this page, about 8 minutes of reading, filed under Certification. The other 6 each stand on their own, so take them in the order your own preparation needs.

How do these guides relate to the Ngā Paerewa hub?

The Ngā Paerewa hub sets out the 6 headings Ngā Paerewa works to and how wai evidences each one. Each guide goes one level down, to a single task, with steps to follow, a template to copy, answers to common questions and the sources behind it.

How current are the Ngā Paerewa guides?

Every guide shows the date its facts were checked against the official sources it cites. All 7 were checked on 16 October 2026, the same date the hub shows beside its Updated line.

Are the Ngā Paerewa guides legal advice?

They are guidance, not legal advice, written from what Ngā Paerewa publishes, with a link to the source for each fact. Neither HealthCERT nor the Ministry of Health endorses wai or any software, and the certification for your organisation is decided by the Director-General of Health, through HealthCERT.

How do I request a demo for Ngā Paerewa?

Request a demo from this page and it reaches the wai team with Ngā Paerewa already named, so the call starts from Ngā Paerewa rather than a general tour. You can also write to team@wellnessa-i.com.

The hub

  1. Ngā PaerewaWhich software helps you pass a Ngā Paerewa audit?Hub

See wai on your own files, notes and inbox.

Fifteen minutes on video, on a file your auditor could sample.

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