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HPCSA and OHSC compliance hub

HPCSA and OHSC guides

Each guide answers one question a provider in South Africa asks about HPCSA and OHSC, from the official sources it cites. There are 7 guides across 7 topics, last checked on 16 October 2026.

The depth of an inspection readiness review, written from the Norms and Standards Regulations, the OHSC inspection tools and the HPCSA's own rules and booklets. The OHSC ran 812 routine inspections in 2024/25 and began inspecting private general practices in 2025/26. These are the answers that let an inspection end in an Excellent grade. Each guide ends with how wai does the work.

Updated .

A clinician at ease in a vast, light-filled private clinic in the Cape Winelands, the land beyond the glassInspectionWhat happens when the OHSC inspects a private general practice, and how do you prepare?A medical director alone at a long pale stone table in a bright clinic, reviewing a single bound document, green trees beyond the glassCertificationHow does the OHSC grade a practice and issue a certificate of compliance?A clinician reading a report at a wide timber table, tall trees and towers beyond the glassRecordsWhat must a patient record contain under HPCSA Booklet 9, and how long do you keep it?A clinician and a patient in conversation on a linen sofa in a tall-windowed consulting room, stone buildings beyondConsentHow do you obtain and record informed consent under HPCSA Booklet 4?A clinic reception with paper lanterns, two staff talking behind a long wooden deskPatientsWhat does the OHSC check on complaints and adverse events in a practice?

More guides

  1. 16 Oct 2026What does HPCSA Booklet 20 ask of a practice that uses AI, such as an AI scribe?AI
  2. 16 Oct 2026What does POPIA ask of a South African practice's patient records?Privacy

How the guides map to the HPCSA and OHSC framework

The hub sets out the 6 headings HPCSA and OHSC work to, and the guides take them one task at a time.

The 6 headings on the HPCSA and OHSC hub

  1. User rights, 5 regulations on the hub. The establishment tells users what services it offers, how to reach them, what they cost and how to complain, triages users by the severity of their condition and keeps a copy of every referral in the record.
  2. User health records and consent, 5 requirements on the hub. The establishment protects, manages and keeps health records confidential under sections 13, 14 and 17 of the National Health Act, records the user's details and every examination and intervention, and follows a formal process for informed consent.
  3. Clinical governance and support services, 5 regulations on the hub. Clinical management systems that give effect to national guidelines, infection prevention and control, safe waste handling, medicines under the Pharmacy Act and the Medicines Act, and medical equipment that is available and functional.
  4. Governance and human resources, 4 requirements on the hub. A functional governance structure with written terms of reference, a human resource plan and performance management, a system to check every practitioner's professional registration each year, and occupational health and safety.
  5. Adverse events and waiting times, 4 regulations on the hub. A system to monitor and report all adverse events, with a register and reporting to a structure or responsible authority that monitors them, and waiting times monitored against the National Core Standards.
  6. HPCSA ethical rules and booklets, 6 rules and booklets on the hub. Every registered practitioner acts in the patient's best interests, keeps accurate records, obtains informed consent, protects confidentiality, signs documents with a printed name, and stays accountable for any AI tool used.

The 7 topics the guides are filed under

  1. Inspection, 1 guide and about 9 minutes of reading. The GP inspection.
  2. Certification, 1 guide and about 8 minutes of reading. Grading and certification.
  3. Records, 1 guide and about 9 minutes of reading. Booklet 9 records.
  4. Consent, 1 guide and about 8 minutes of reading. Informed consent.
  5. Patients, 1 guide and about 8 minutes of reading. Complaints and adverse events.
  6. AI, 1 guide and about 8 minutes of reading. Booklet 20 and AI.
  7. Privacy, 1 guide and about 8 minutes of reading. POPIA and patient data.

Questions about the HPCSA and OHSC guides

Which HPCSA and OHSC guide should I read first?

Start with The GP inspection, the first guide on this page, about 9 minutes of reading, filed under Inspection. The other 6 each stand on their own, so take them in the order your own preparation needs.

How do these guides relate to the HPCSA and OHSC hub?

The HPCSA and OHSC hub sets out the 6 headings HPCSA and OHSC work to and how wai evidences each one. Each guide goes one level down, to a single task, with steps to follow, a template to copy, answers to common questions and the sources behind it.

How current are the HPCSA and OHSC guides?

Every guide shows the date its facts were checked against the official sources it cites. All 7 were checked on 16 October 2026, the same date the hub shows beside its Updated line.

Are the HPCSA and OHSC guides legal advice?

They are guidance, not legal advice, written from what HPCSA and OHSC publish, with a link to the source for each fact. Neither the OHSC nor the HPCSA endorses wai or any software, and the certificate of compliance for your organisation is decided by the Office of Health Standards Compliance.

How do I request a demo for HPCSA and OHSC?

Request a demo from this page and it reaches the wai team with HPCSA and OHSC already named, so the call starts from HPCSA and OHSC rather than a general tour. You can also write to team@wellnessa-i.com.

The hub

  1. HPCSA and OHSCWhich software prepares a practice for the OHSC?Hub

See wai on your own diary, notes and inbox.

Fifteen minutes on video, opening three patient records the way an OHSC inspector would.

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