Checkout. Booking and payment for any clinic, in one flow.Set up CheckoutWhich part of your clinic would you run differently if the diary, the front desk, the record and the money were one system? With wai they are.
Request a demoUpdated
wai is the clinical operating system for private clinics, groups and hospitals. It runs booking and deposits, one inbox for every call, WhatsApp and email, the patient record, invoicing and the patient app, with an AI scribe in 60 languages writing the consultation into the record for the doctor to sign.
It runs every day at The Wellness, a private clinic in London, where every clinician has 15 hours a week back.
| What you get | Separate tools and more staff | Practice software on its own | wai |
|---|---|---|---|
| The front desk | Another hire, £27,485 to £30,162 a year at NHS Band 41 | Your team works the diary and the phones | One inbox for calls, WhatsApp and email, replies drafted for your team to send |
| Booking and deposits | A booking tool and a card terminal | Usually built in | Online booking that takes the deposit, into the clinic's own Stripe account |
| The clinical note | Typed by the clinician | Typed by the clinician | Drafted from the consultation in 60 languages, signed by the doctor |
| Invoicing | A separate finance tool | Usually built in | Invoices to patients, companies and insurers, raised from the signed note |
| The patient's side | Email and phone | A portal, where offered | A patient app for booking, messages, results, letters and payment |
| Time back | Bought with headcount | Depends on the team | 15 hours a week for every clinician at The Wellness2 |
Appointment types, clinician diaries and online booking for any clinic website through wai Checkout, with a deposit taken at booking where the clinic sets one. Patients can request a time from a clinician with no published hours.
WhatsApp, email and calls in one place, with replies drafted for staff to approve, macros, response targets and reports.
Notes, letters, results, documents, prescriptions and orders on one timeline, with the AI scribe writing the consultation into it.
Card payments through the clinic's own Stripe account, a cancellation policy shown at booking, and late fees charged to the saved card.
Invoices, statements, outstanding balances and reconciliation, with a CSV export for your accountant.
Appointment reminders, rebooking after a missed visit, follow-up on abandoned bookings, waitlist offers when a slot opens, and recalls a clinician approves.
Pay runs for clinicians, with a remittance for each.
Patients book, check in, message the clinic, join video calls, see results and letters, pay invoices and export their data.
Takings, website traffic and front desk reports.
See it run on one of your own consultations or a day at your front desk. Fifteen minutes on video.
Request a demoSet a deposit per service and it is taken at booking, into the clinic's own Stripe account.
Itemised invoices raised from the signed note, with the codes drafted from it for your team to check.
Calendars from Google, Outlook and Apple, and signed notes and letters exported to the record you keep. The integrations page lists every connection.
The scribe works in 60 languages and the patient app in the patient's own. See the multilingual scribe.
An MCP connection lets the clinic's own AI assistant work in wai under the same permissions, approvals and audit trail as its staff.
Admin, the front desk and back office, is priced per location with 1,500 credits included each month, and we scope it with you in a demo. The AI scribe is $350 per clinician a month, published on the pricing page. Online booking and payments through wai Checkout carry no wai fee. Measured against one more hire at the front desk, a clinic on wai grows without adding headcount. Request a demo for the whole-clinic price.
The Wellness, a private clinic in London, runs its diary, front desk, records, notes, payments and follow-up on wai every day, and every clinician there has 15 hours a week back. Read the customer story. wai holds a SOC 2 Type II report, sent on request. A demo shows the same system on your own clinic's week.
What a demo shows
The system a clinic runs its day on. The diary, bookings, patient records, payments, invoicing and patient communication. wai covers those and adds an AI scribe in 60 languages, so the clinical record is written from the consultation itself.
The one that runs the whole patient journey, from the first enquiry to the follow-up, with the clinical note written from the consultation. wai does that in one system and runs every day at The Wellness in London. Our price index compares the major practice systems, sourced and dated.
Admin, the front desk and back office, is priced per location and scoped with you in a demo, with 1,500 credits included each month. The AI scribe is $350 per clinician a month. Online booking and payments through wai Checkout carry no wai fee. The clinician prices are published at wellnessa-i.com/pricing.
Yes. Patient lists come across by spreadsheet import, and we map your current system's export with you before go-live.
Yes. Payments and deposits go through the clinic's own Stripe account, so the clinic is the merchant and receives the money directly. wai Checkout takes no fee.
wai raises itemised invoices to insurers, companies and self-pay patients from the signed note, with the diagnosis codes drafted from it for your billing team to check before anything is sent.
Yes. Replies, reminders and recalls are drafted for staff to approve, and nothing clinical is sent without a clinician's signature.
Further reading
Fifteen minutes on video. We build your booking page live from your current website.