Summary
iaptus is the record for commissioned psychological therapy in the UK and the numbers say so. Over 200 customers across community and mental health, and 65% of NHS Talking Therapies services, stated on mayden.com and read on 8 September 2026. It also runs in Australia, Canada and Ireland.
Its design centre is outcomes reporting. Session by session measures, caseload management and the returns a commissioner requires are the product rather than features attached to it. If you are a commissioned service, that is not a preference, it is the contract, and iaptus is built around it.
wai is built for the private clinic, where the buyer is the practice owner rather than a commissioner. If your service is commissioned, this comparison ends here and iaptus is your answer. If you run a private psychology, neurodiversity or wellbeing practice, the two overlap and the rest of this page is worth reading.
Private practice rather than a commissioned service? Fifteen minutes will settle it.
Book a demo| What you get | iaptus | wai |
|---|---|---|
| Built for | Commissioned services | Private clinics |
| Outcomes and commissioner reporting | The core of the product | Not covered |
| Talking therapies coverage | 65% of those services | None |
| Published price | None on its own site | Yes, on one page |
| Who pays | The commissioner | The practice owner |
| Enquiries, phone and inbox | Your team | One patient record |
| Note composed from the encounter | Typed by the clinician | Composed, then approved |
What iaptus is good at
Outcome measurement as the spine of the record. Session by session scoring and the reporting a commissioner expects are built in rather than assembled. A service that has to prove its results on a schedule cannot use a product where that is an export.
Depth in one field. Psychological therapy, children and young people's mental health, neurodiversity assessment, university counselling and staff wellbeing. The caseload logic in those settings is unusual and iaptus has been shaped around it for years.
Scale that means something. 65% of NHS Talking Therapies services is not a marketing number, it is near enough the category, and it comes with the operational knowledge that follows from running it.
Two different buyers
A commissioned service is bought for by somebody who is not the patient and not the clinician, and the software has to satisfy that third party. Reporting, caseload compliance and contract returns are the job. iaptus is designed for that buyer and it is the right choice for them.
A private clinic has no third party. The owner pays, the patient pays, and nobody asks for a quarterly return. What eats the practice is enquiries, bookings, notes and letters, and no amount of outcome reporting touches those.
So this is not a better and worse comparison. It is two products built for two different people, and the mistake is buying either one for the other's job.
Where they overlap, the private assessment practice
There is one genuine overlap. Private neurodiversity assessment, private psychology and staff wellbeing providers are commercial practices that iaptus also serves. For those, the question is what your day is made of.
If your day is caseload and measures, iaptus is closer to your shape. If your day is a waiting list of enquiries, assessment bookings to arrange and reports to write, wai answers the enquiry, books the appointment, composes the note from the encounter and drafts the letter for approval, on one record.
iaptus does not publish a price. We checked mayden.com on 8 September 2026 and found no figure and no pricing page. wai publishes on one page, which is worth something when you are comparing on your own time. The reasoning is in why we publish our prices.
Which one
Choose iaptus if your service is commissioned, or if outcome measurement and caseload reporting are the work rather than a by-product of it. We do not compete there and we would not want you to try us instead.
Choose wai if you are a private practice whose constraint is enquiries, bookings, notes and letters. For a general UK private practice comparison, read Semble vs wai.
What we are not claiming
We do not do commissioner reporting, session by session outcome measures or the returns a commissioned service is contracted to produce. A service that needs those should not shortlist us.
We are also not claiming to know what iaptus costs. It publishes no figure and we will not invent one.
Frequently asked questions
How much does iaptus cost?
iaptus does not publish a price. We checked mayden.com on 8 September 2026 and found no figure and no working pricing page. Pricing is quoted per service, and public sector buyers may find indicative figures through framework listings. The only reliable route is a quote direct from Mayden.
What is iaptus used for?
iaptus is a cloud based electronic patient record for psychological therapy and community mental health. It states over 200 customers and 65% of NHS Talking Therapies services, on mayden.com read on 8 September 2026, and it also supports children and young people's services, neurodiversity assessment, university counselling and staff wellbeing.
Is wai an alternative to iaptus?
Not for a commissioned service. iaptus is built around outcome measurement and commissioner reporting, which wai does not do. For a private psychology, neurodiversity assessment or wellbeing practice the two overlap, and the deciding question is whether your day is caseload and measures or enquiries, bookings and reports.
Does iaptus work outside the UK?
iaptus states availability in the UK, Australia, Canada and Ireland on mayden.com, read on 8 September 2026. The product's centre of gravity remains UK commissioned psychological therapy, so a buyer in another market should check which parts of the outcomes framework apply locally before assuming parity.
Which is better for a private assessment clinic?
It depends on the bottleneck. A private neurodiversity or psychology clinic drowning in enquiries and report writing is closer to wai, which answers the enquiry, books the appointment, composes the note and drafts the letter on one record. A clinic whose work is structured caseload and repeated outcome measures is closer to iaptus.
See it on your own clinic
Fifteen minutes on your workflows. If it is a fit we reply within 24 hours.