Summary
Wai is the better choice than Heidi for a clinic that needs more than the note. Wai Clinicians drafts the note, letters, codes and cited answers from one consultation at a published $350 a clinician a month with a fourteen day free trial, and Wai Admin runs the front desk on the same record. Heidi drafts a good note with wide language coverage and a free tier, but EHR push sits above its entry plan and its UK pricing page now lists Free £0 and paid plans from £45 per user per month.
This comparison turns on what surrounds the note. Heidi drafts an excellent note and runs the only free tier in this category that is actually usable, and its UK pricing page now lists pound prices for Free and paid tiers.
Two things decide it. EHR push is gated above Heidi's entry plan, so the number you were quoted may not include the thing you wanted. And the best randomised result any scribe has produced is 41 seconds a note. The purchase that changes the evening covers the letters, the coding and the front desk, not the note alone.
The best note in your language is still only the note.
Book a demo| Question | Heidi | Wai |
|---|---|---|
| The note drafted from the room | Yes | Yes |
| A briefing before the patient sits down | Not offered | Yes, built from the chart |
| Referral and clinic letters | Yes | Yes |
| ICD-10 coding attached to the decision | Yes | Yes, drafted against MDM |
| Push into your EHR | Practice tier and above | Yes, every plan |
| The phone, email and WhatsApp answered | Not offered | Yes, same record |
| Eligibility checked at booking | Not offered | Yes |
| Deposits, invoices, waitlist backfill | Not offered | Yes |
| Published price | $150 until Aug 2026, now unpublished | See pricing |
What Heidi is good at
The note. Heidi has the widest language coverage in the category, the largest installed base of the clinician-purchased tools, and a free tier that lets you find out whether you like this before you pay anything. Nobody else offers that and we do not either.
It self-declares MHRA Class I with Class IIa reported in progress. Self-declared means no external assessment, which is normal at Class I and worth understanding rather than worrying about. In a survey of 121 AI scribe products only 7 percent claimed Class I at all. Heidi is in the honest minority.
Relief in every visit. The AI Care Partner for clinicians.Heidi homepage, heidihealth.com, read 22 September 2026
Where the tiers bite
Push-to-chart sits on Practice tier and above. If you are comparing Heidi's quoted number against another product's, check whether the comparison includes the integration you actually need, because a note you copy and paste is a note you handled twice.
What the evidence says
Heidi has no randomised trial. Neither do we. Nabla does, and it cut note-writing time 9.5 percent, about 41 seconds, across roughly 72,000 encounters. Neither arm reduced after-hours record time.
The half nobody compares
Heidi covers the consultation. It does not answer your phone, book, take a deposit, check eligibility or backfill a cancellation, and it does not claim to.
Roughly 13 to 19 percent of appointments are missed at about $196 each, and about 27 percent of claim denials are eligibility errors caught before the patient arrives or not at all. Neither is a Heidi failing. Both are outside what an ambient scribe is.
The number this comparison misses
A scribe subscription buys an excellent note and reaches none of what follows. Your E/M level already turns on Medical Decision Making or time, so the note is the evidence for the code and the code is the money. Up to 19 percent of E/M visits are undercoded at roughly $37 each, and Medicare Advantage downcoding takes $42 to $74 off a visit without ever appearing as a denial.
A fluent note with thin MDM makes you faster at losing that. Heidi will not tell you this and neither will anyone else selling you a note, because none of us publishes a variance figure. Ask us all.
Price
Heidi now lists four UK prices. Free £0, Scribe Plus £45, Clinician £55 and Practice £65 per user per month, checked 28 September 2026. Confirm billing cycle and taxes. Our pricing page shows Wai plans; compare workflow and full cost, not only scribe seats.
Which one
Take Heidi if you want the note drafted and your letters, coding and front desk are handled elsewhere, if you consult across many languages and need the widest coverage available, and if you want to try a real free tier before paying anyone anything.
Take Wai if your evening is letters, codes, results and callbacks rather than notes, if you want the briefing assembled from the chart before the patient sits down, the coding drafted against the MDM criteria that decide the level, and the front desk and the consultation on one record.
What we are not claiming
Heidi has a free tier, wider language coverage and a larger installed base. What it does not do is finish the job. Wai Clinicians drafts the letters, the codes and cited answers from the same consultation, and Wai Admin runs the front desk on the same record, so for a clinic that needs more than a note Wai is the better purchase.
Bring your own clinic to it. Thirty minutes, and you see it on your workflows.
Book a demoFrequently asked questions
Is Heidi or Wai better at drafting notes?
What surrounds the note decides the comparison. Heidi is the most used ambient scribe in the world, drafting notes in 110 languages across more than two million consults a week, and Beth Israel Lahey Health moved it to all of its physicians in April 2026 after a 1,000-clinician pilot. On the note alone it is excellent, and its UK page now lists Clinician at £55 per user per month, well under a Wai Clinician seat. On Heidi's Clinician plan the note does not write itself into your record, because push-to-chart needs the Practice tier or above. Heidi Comms needs a sales call and has no published price. In the UK and EU, cited answers do not run during the consult at all. Wai publishes one price for the note, the letters, the coding and the cited answers, with EHR push on every plan.
Does Wai have published clinical evidence?
No. Wai has no peer-reviewed trials published and does not claim any. Heidi has published NHS service evaluations and the Beth Israel Lahey Health rollout, where 89 percent of adopters were satisfied with note quality and 74 percent reported less time working after hours. That is more evidence than we have, and we would tell you so in the room. Worth knowing how it was measured though. Those are physician survey responses. The only randomised trial in the category measured the record itself against a control group and found no reduction in after-hours EHR time on either product tested. Both findings can be true. People can feel lighter and still finish at the same hour. What Wai offers instead of a case study is a 90 day pilot that ends with three numbers from your own clinic, revenue, hours saved and patients cared for.
Is Heidi a smaller subscription than Wai?
It was, on the last published sticker. Heidi Clinician listed 150 dollars per user per month billed annually until August 2026, when its pricing page stopped showing figures, and there is a free tier with unlimited basic transcription. Wai Clinician is a published price after a 14 day free trial, and both companies offer a 14 day trial. Note for note, Heidi was less expensive on its last published figure and the gap was roughly one missed appointment. Check what the quoted number includes before you decide. EHR push-to-chart is gated to the Practice tier and above, so on Clinician the note still moves by copy and paste, and no tier now shows a published figure.
Which Heidi tier has push-to-chart?
Push-to-chart sits on Practice tier and above. If you are comparing Heidi's quoted number against another product's, check whether the comparison includes the integration you actually need, because a note you copy and paste is a note you handled twice.
Who should buy Heidi rather than Wai?
Take Heidi if you want the note drafted and your letters, coding and front desk are handled elsewhere, if you consult across many languages and need the widest coverage available, and if you want to try a real free tier before paying anyone anything.
See it on your own clinic
Fifteen minutes on your workflows. If it is a fit we reply within 24 hours.